PetMeds

I placed an order on 5/31 for a med that required vet approval. Petmeds sent the request and my vet faxed approval same day (5/31). On 6/5 my order status wa still 'Pending Vet Approval'. I used the online chat at Petmeds.com and after waiting 15 minutes in the queue and got a response that they'd not received approval. The agent responded with a pharmacy phone number and ended the chat abruptly. I called my vet and they faxed it again. Then I called Petmeds and after waiting 21 minutes the agent again said they'd not received approval even though my vet now faxed it for a third time. I cancelled the order. 30 minutes after I cancelled the order Petmeds charged me for the order! Can't even believe this…….

I had ordered a Seresto flea collar and had asked that it be shipped regular USPS 2 to four day shipping. The post office made a mistake (no fault of Pet Meds) and it was somewhere in Illinois after 5 days (I live in FLorida). I explained that the fleas were getting bad and Pet Meds shipped me another collar overnight at no charge and asked that if the original order comes, just write return to sender on the package, and send it back. They have amazing customer service! There was a human that answered the phone, she was intelligent, courteous, and went beyond what I expected in customer service. I will only use them from now on. (By the way, the price was excellent compared to other mail order companies too. I checked).

Wish I could find my pets meds somewhere else. This place takes FOREVER to ship out - can't get an estimated time of ship or delivery. Second time I am having to go to the vet to get the meds because it takes them so long. I had autoship on but didn't work.

I so much appreciated PetMeds this week. My rescue pooch has to have Prozac (I wouldn't even let the shelter tell me her story bc it was too grim). I had waited too long to get my new prescription for her filled, but PetMeds came through for me wonderfully.

I inquired seven times about my order and received a different response each time, two of them being quite rude, one being a supervisor. I called again today and learned that the product I ordered a month ago is out of stock. They never let me know this, and I've been waiting for it.

I spoke with a customer service agent named Al over the phone, my payment had failed to process and I called just to push it through. Al took the time to help me adjust info on my account, asked to make sure my dog Rico was doing okay, and overnighted my package to make sure that Rico got his medication in a timely fashion since I had run out! I was very impressed, and very thankful. I fully intend to use pet meds for my needs going forward. Thanks so much Al, I hope your intuitive customer service gets acknowledged and rewarded!

I ordered dog treats about 4 months ago. They said they were backordered. Today they canceled my order without an explaination. It is odd that other places had them in stock.

I placed an order on Monday. They didn't contact the vet until Friday or Saturday. On Saturday I got a notice that they had changed the dose of the medication to the wrong one and already shipped it. They never contacted me to let me know the vet changed it to the wrong size. So the wrong medication is making its way to me via first class mail and I have to wait for it to arrive, mail it back and wait for a refund.

I authorized a charge for 74.99 on my card and finalized the order. Moments later I got a notification from my bank saying I was charged 121.59! The order page still says 74.99 total as well. I reached out to them via email and they told me they would refund me 41.19 in 3 to 7 business days. I found this shady as it still would make my total 5.33 more than I ever authorized, so at this point I told them to just cancel my order all together as I don't feel comfortable doing business with them anymore. A couple hours pass and my card was charged another 14.22 and I have no clue for what! So far this company has charged me 60.74 more than I EVER authorized! I am curious how many people this happen to that don't happen to keep close tabs on their finances! Customer service also did not apologize even once for this issue.

When i placed my order i did not hear from them about items being out of stock or back ordered. I contacted customer service several times over the course of a month and they told me they'd let me know when my order shipped. In the end they were demanding the nature of my large order saying they needed to know this in order to be able to serve me better, then they proceeded to tell me that now and forever i can only order a few at a time due to supply chain issues, even though i'd placed many large orders from them in the past on a regular basis. I would think they would be happy that someone wants to give them business and be a faithful returning customer placing large orders time after time. Is it not MY business what i use them for? Originally this company was very quick to fulfill my orders, and i was hoping to enjoy my shopping experience with their great prices and fast fulfillment for years to come, but alas this makes me so sad to have to leave such a poor review.

O*******

DO NOT BUY HERE, I repeat, DO NOT BUY HERE, be prepared to wait for weeks for your stuff that is always "preparing for shipment" have the money withdrawn in a sec but will take forever to give it back when they don't give you the product. This business is a shtshow.

I'm a long time customer but no longer. Placed an order today for refills for my pet's routine meds. Next thing I know, I'm enrolled & being contacted by a 3rd party entity called Vetster because of Petmeds sharing my information.

Ordered product, it didn't arrive after several days, so called the site, was assured my product would ship out that day, paid for overnight shipping, it still didn't arrive so called the site again, was told that oh, they had lied to me the previous day, they actually didn't have the product in stock and wouldn't for at least another 2 weeks. They never once contacted me to let me know they didn't have the product, the website didn't list it as backordered.

I received a credit from a PetsMed email in December. I didn't use it right away and got multiple further emails reminding me to use it. When I finally did, they cancelled my order saying the items were out of stock. I went on the website and every single item is showing being available, so someone lied. Of course they don't do this until the credit has expired, so there is no way to use it. I have emailed them about it, but don't hold out much hope of getting a reply. No more PetMeds.com for me! Nor will I recommend it to anyone else.

My daughter's kitten developed cherry eye, which is very rare for kittens. She spent 2 days calling or stopping at stores looking for the medication with no luck. I actually found it on PetMeds website. The cost was under $14.00, but they offered overnight shipping for $19.99. With her kitten needing this medication, I paid for overnight shipping. I was extremely upset when I received an email this morning that I would not receive my order until tomorrow. I called customer service and she informed me that they don't do overnight shipping on weekends. I told her there was nothing stated on the website that no overnight shipping was available on weekends. I will never place another order with PetMeds. I am also pretty sure I will not receive any form of contact from PetMeds.

I have one product that I have on repeat delivery, and I'm fairly satisfied with that. BUT! I recently had trouble logging in and was forced to call them, and the CS rep took it upon herself to remove my saved payment methods without asking if I would like her to do that. Also note that my vet will not send prescriptions to them because they believe that the risk of receiving bogus meds is too high.

I would like to thank you for the service you provided the last 2 years of my best friends life. Thank you for your compassion and generosity at the end.

I ordered in the last minute, but i still had my shipment on time.
Sam was great, and very helpful. No extra headaches, easy peasy... They got in contact with the Vet, kept me in the loop via email, every step of the way. Thank you PETSMED, you got a new Customer, SOMMER says Thank you too:-)

Ordered on 6th pain meds and Temeral-p for my 10.5 lp sick 13yo Yorkie. Cmb on 10th for Diff cc, gave. No other questions. Waiting, 14th s/b getting today by uspo. Finally. But his Tramadol said "UPDATE" when I CKD on their site (they separated the 2 orders?) I said NO, NO, NO. I CALLED AND... YES YES YES YES. It wasn't shipped. Now the 14th 8 Friggin days LATER, 8 DAYS LATER... NO CALL, NOTHING... MY YORKIE BONES IN SHOULDERS ARE DINSIGENGRATING... I'M TOLD. THEY DIDN'T HAVE HIS "CORRECT WEIGHT" THATS WHY THEY DIDN'T SHIP IT... I TOLD HER... IT'S THE SAME AS THE ONE SHE AKREADY SHIPPED... IDIOTS... BUT I WAS NEVER CALLED OR ASKED WHEN I GAVE THEM A NEW CC... $#*! THESE PEOPLE...

PUT THEM OUT OF BUSINESS.

GO TO CHUYS

DON'T BUY FROM THEM... EVER

DON'T BUY... THEY DON'T CARE ABOUT YOU PERIOD...

On August 10 I placed an order for 100 mg gabapentin for my dog and paid for overnight shipping as she was getting close to being out of medication. On Thursday, August 12 they called me with a question and assured me it would ship out that day. Checked for a tracking number early Saturday morning and it has still not shipped. Now I have to drive 40 minutes to my vets office to pay double the price to get the medication as my dog is out of meds and in pain. I will not trust 800petmeds with my pets medication needs any more.

I had not ordered in about 10 years. I placed a recent order and did not realize I had not updated my address. They shipped to my old address. I figured I was out my money and would have to reorder and wait additional time to get my dog her medicine. Judy the attendant on the chat was so helpful. She updated my address, resent the medication to me and was even concerned with when I needed them with out any prompting. Because my dog was out of the medication she said she would send express priority to me.
This company and its customer service is more than a 5 star yo me!

On 12/23 I placed an order for my dogs regular flea and tick. That order was neither shipped nor delivered in the promised time. Second order, did not get shipped nor delivered in the promised time. Had to literally call for two days in a row just to get them to approve my already approved order. So they offer credits on my account. Cool, I'll order some stuff for my dogs and then never call them again. So I ordered some treats, dog bed, etc. the dog bed was heated for the winter. Well, but shocker it came broken. I called in on the 5th to let them know the heating element was busted. They inform me they are sending out a replacement and just trash the one I have. Cool. So I wait, wait. Today January 12th I call in to get tracking for my order and speak with the lovely Jessica. It takes us about 15 minutes for her to even pull up the correct order. Once we find the order we find out a replacement was never sent. Shocker again from this company. I'm done, I don't want a replacement or anything else to do with this company. There are so many places to buy pet meds, I recommend finding them and staying far away from this company.

Unfortunately I had a rocky start with receiving my order due to some kind of computer glitch. The first two customer service reps were very nice but I never received my order. Then the third time was the charm! I got TAMARA! She fixed the glitch, told me she would make sure my order was sent out and made a follow up call to make sure I received my package! Awesome customer service from Tamara! Thank you Tamara!