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6pm has a rating of 3.58 stars from 482 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand, and great deals. 6pm ranks 16th among General Apparel sites.
This company responds to reviews on average within 5 days
No critical highlights yet
It's the best marketplace for buying brand clothes and sneakers for tasty prices! There are tons of discounts and it's far easier to me to enter the website and purchase something rather than attending official stores and overpay. If there is such an opportunity to buy quality stuff without any need to spend lots of money, then why visit offline stores then? I also don't understand.
I was charged more than what the item said. Very WRONG. NOT Happy at all. What I purchased was 51.35,why do I have a 53.35 bill? So glad I didn't buy more,you probably would have taken more money out,I sent an email immediately,no response,first spoke to your employee who was no help. This is my first time. TERRIBLE Experience.
I was charged more than what the item said. Very WRONG. NOT Happy at all. What I purchased was 51.35,why do I have a 53.35 bill? So glad I didn't buy more,you probably would have taken more money out,I sent an email immediately,no response,first spoke to your employee who was no help. This is my first time. TERRIBLE Experience.
Don't bother shopping here if you are not in the USA. I'm in Australia and I had bought from them several years ago without a problem, but this time my wife and I both had our orders rejected due to their "Fraud Checking" system which apparently marks all international cards as possible fraud.
Products used:
They didn't ship my order
Hello Barry,
I'm sorry for the experience you encountered with our Order Verification process. There are several different factors that may hold or cancel an order in attempts to keep your account safe. The best solution would be to ask customer service to transfer you to the Order Verification department to complete the process. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us
With Regards,
6pm.com
I used them in the past and remember I had good experience. Other reviews saying they went downhill are right! I bought sandals for $70 and I had to pay $13 to return because they didn't fit (reviews said they ran half a size big which I found to not be true). Not worth the hassle or discounts. You can find the same products at the same prices elsewhere with better customer service and better return policies. Kind of mad at myself I didn't originally buy the sandals from Amazon which was selling them for the same price. Last time I am buying anything from 6pm. Stay away!
Hello Nina,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions. If there's a sizing discrepancy with the item you received, our customer service team will be able to assist you with getting that item back and processing a new order.
I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us
With Regards,
6pm.com
I ordered a pair of shoes on their website for about 55 bucks, when I got the shoes, they were absolutely appalling in quality; barely looked like the shoes I ordered. Cost 40$ to send them back for a net refund of 15$. Shop from literally any other site.
Products used:
None, returned everything
Hello Marshal,
I sincerely apologize that you received an item that was not in good quality. In this situation you may contact our customer service department to provide you with a prepaid label. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us
With Regards,
6pm.com
I bought a pair of Vince Camuto boots and the zipper was defective as it didn't last 3 uses before popping off. I received conflicting information from customer service when I reached out asking for a refund.
Tip for consumers:
Stay away. Try to buy from some other website
Products used:
Shoes
Hello Geoffrey,
I'm sorry you received a defective item. The Customer Service team would be able to rectify this situation. Can you provide an order number for I may investigate further?
I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us
With Regards,
6pm.com
I've made several orders from 6pm and it's great unless you need to return something. I just returned some shoes that cost $20 to ship back. You have to be pretty confident that you won't return or the discounts aren't worth it. I would reserve for known sizes and apparel that you know won't be uncomfortable (like you've tried on elsewhere). Also shipping itself was nearly $15 which is a lot when you are used to Amazon or Zappos.
Tip for consumers:
Be aware of shipping and return costs which reduce or negate discounts
Products used:
Dress, returned shoes
Hello Olivia,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us
With Regards,
6pm.com
I purchased a pair of shoes. It was on processing for 2 months. So I called customer service. They were all in Jamaica. They tried to cancel without saying sorry.
I wanted to talk to a supervisor in USA. But they said no more in America even though it is based on America.
I paid it on $92 on sale. But after waiting 2 months I should buy $195 on regular price! Bit they ignored compensation.
Supervisor is in Jamaica. So they don't try to fix problems and don't care customers' inconvenience.
Just made an irresponsible statement with excuse.
6pm may disappear soon
Tip for consumers:
I recommend to purchase on other website of it is same price.
Shipping is very slow. Even unshipped, the customer service team make an excuse, out of stock.
I received order confirmation by email. But they still say the reason of unshipping is out of stock.. almost talking woth a robot
Products used:
Shoes
Hello JJ,
I'm so sorry for the horrible shopping experience that you encountered with 6pm.com. It sounds like we may have been having an inventory issue with that particular item. In any case, we would be happy to honor the original price of this item since it was an error on our part. Can you provide me with the order number so I can look into this matter further?
I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us
With Regards,
6pm.com
I had a very bad experience for the first time. I didn't receive my jacket and a bag for my Mom's birthday! I was expecting the parcel in 5 business days as the website says. So I never received it until now. Customer support confirmed that they did not deliver the package to ME and refused to return my money back. I think I would never recommend this site to anyone.
I have received my order CK flat on time however the shoes look like they have been used! It has a lot of scratches and the leather looks like its been pulled off and the bottom of the shoes are very dirty!
I live in Saudi Arabia and i have decided to buy from 6pm website based on the rate in sitejabber! I am disappointed with this product and as I live abroad it's difficult for me to return it
I ve spent more then 1 hour for one call tho te customer service and 30 min for another one. No-one recalled me back after saying "i will call you in 10-20min"
The waste of time. The are not interested in clients spend 500 dollars on their site. There are a lot of much better solutions!)
Tip for consumers:
Just dont use it)
Products used:
Bags, shoes
Hello Olga,
I'm so sorry for the experience you had with 6pm.com. Do you have an order number I can reference, so I may look into this further? I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us
With Regards
6pm.com
I bought a pair of boots for $136. They were uncomfortable and I needed to return them. I've purchased in the past from 6 pm and I remembered return shipping was deducted from my refund and it was reasonable. Anyway, I printed the return shipping label and dropped it off at the post office only to discover I had to actually pay out if pocket for the return shipping. The cheapest option was $26. I'm angry and I'll never buy from 6 pm again because I'd rather pay more and have free returns which most companies now offer anyway. Buh bye, I hope you go out of business!
Tip for consumers:
Don’t.
Hello Evelyn,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
6pm does sell merchandise on Amazon and their return policy will deduct the return shipping fee from your return. I'm thinking this was the experience you encountered the last time. I recommend reaching out to our customer service team for a courtesy prepaid return label on your next return. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us
With Regards,
6pm.com
I have waited for delivery for 2 weeks and during the process, support could not tell anything. I expected more communication.
Hey Hiley,
I'm so sorry that your order took 2 weeks for delivery. Our standard shipping is 5 business days, so you should have received it within a week. Would you be able to send me your order number so I can have this investigated?
You are welcome to contact us so we can make this right. Thank you: https://www.6pm.com/contact-us
They have a great selection on their site. I alwasy enjoy cruising through and seeing whats' new on there.
Please don't trust 6pm with your Christmas gifts! They take weeks to get your money back and you have to try and reorder again, paying twice for one item that will not arrive on time! Rude customer service
Tip for consumers:
Avoid this site!!!!
Products used:
I was stuck with nothing useable and wasted my money
Hello J. S.
Thank you for taking the time to provide a review.
We'd be happy to look further into your experience with customer service and the delay to the refund. Our system refunds purchases within 48-72 hours upon arrival to our fulfillment center, as long as the return process is followed. If you could provide your order ID, we will see what caused the delay and provide further coaching to the customer service team.
6pm.com
It's the best marketplace for buying brand clothes and sneakers for tasty prices!
There are tons of discounts and it's far easier to me to enter the website and purchase something rather than attending official stores and overpay. If there is such an opportunity to buy quality stuff without any need to spend lots of money, then why visit offline stores then? I also don't understand.
Shop elsewhere! Too many other online companies offer free shipping and free returns, do yourself a favor and go with them. It's a huge inconvenience physically and monetarily to purchase shoes for $120 and then pay more to ship them back if they don't fit right or for any other reason. I didn't read the small print. Hoping I help someone else before they make the purchase.
Hello Rachel,
Thank you for taking time to provide a review on a recent purchase. We are very sorry the item didn't meet your expectations and required to be returned. If you can give us a call to customer service, we can research the order and help you with the return. Please call us 1-888-676-2660 or chat and email. We'd be happy to discuss the options and make your return experience better.
6pm.com
The experience with 6pm was not very pleasant, due to their little interest in having their interface a little more organized
I'm sorry for the unpleasant experience you had with 6pm. I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us
I've become a fan of 6pm for shoe shopping in particular. I've found that they have one of the wider selections of any website, both in terms of style and (very importantly!) sizes, and their prices are frequently among the best for any given style. That alone would keep me coming back, but they've also always been very prompt when it comes to shipping, which I appreciate.
Products used:
I have purchased multiple pairs of shoes from 6pm and have never needed to return anything.
If you have an issue and need to return an item, you'll pay to send it back to them, regardless of whether it's your fault. The item could be defective or the wrong thing. You'll pay. A lot.
Customer service is non-responsive.
Tip for consumers:
Don't use this site. Shop at Amazon.
Products used:
Nothing
Hello Robert,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
When there is an issue with your item being wrong or defective, we would like you to contact our customer service department to provide you with a prepaid label. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us
With Regards,
6pm.com
The quality not even near the originals sold at a local store. These are not originals! They look fake to me, totally different than the pictures. I haven't return due to the reviews of the return policy. I wonder how are they even arriving to the country.
Hey Ana,
I'm sorry for the condition in which you received your shoes. At 6pm.com we do sell authentic items from the manufacture. If you are ever unsatisfied with the condition of your items, we will be happy to make things right. Thank you for your feedback. Please contact us: https://www.6pm.com/contact-us
Their site could not process my $30 order
Called their support line. The over seas staff had a radio blasting in back ground. I asked her to turn it off but she ignored my request
She switched me to pay by phone that did not work as well. I have bought 150 items from AMZ this year using the same cards and address. With no issues.
I canceled the order and will never waste my time again.
Hello Joseph,
Thank you for taking the time to provide a review about your interaction with customer service.
We also appreciate you bringing to attention of disrupting background noises and lack of resolution. If you have the ability to provide an order ID, it will help with investigating.
Thank you,
6pm.com
I love shopping here because I can get brands at affordable prices and quick shipping especially if you're an amazon prime member because it seems that are affiliates. I ordered a juicy couture bag and it exceeded my expectations! It was a steal of a deal I tell you. I watched this bag until it went on sale and I'm happy I did. It's TRUE to colour and size.
Tip for consumers:
Items sometimes go on discount so you can place the item in your cart and watch it to see if the price will reduce any further, check especially at nights. Keep in mind that it may also get sold out so you have to check for stock updates as well. Once you see a reduced price it's best to grab it at that time because by morning it may either be sold out or back to its original price.
Products used:
Bag
Although 6pm is owned by Zappos, which has outstanding customer service and a free return policy, 6pm requires you to pay for return shipping. Essentially, I just paid $17 to try on a pair of boots. I won't be doing that again - ever. I'm sticking to Zappos from now on. :(
Hello Kimberly,
I apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us
Hello Kimberly,
I apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us
With Regards,
6pm.com
Had to return these and it cost over $17 for shipping. They have good prices on their shoes but if they don't fit, be prepared to pay a lot of money to ship them back. I'd rather shop at sites that have have free returns. 6 PM.com should offer a flat rate for shipping, say $8.95 or something like that because you know they get a big break from the shipping companies. Instead it cost a fortune to ship things back if they don't fit.
Hello Sara,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us
With Regards,
6pm.com
So I was really excited to buy shoes from this site since my friends love it and I was completely disappointed when I received shoes that have been worn. Second pair of shoes came with a Marshall's sticker showing sale price of $39.99 when I paid $63.98. When I called to complain that the first pair was worn they made it seem like they were doing me a favor by sending me a prepaid label. They also acted like they were doing me a favor by price matching the second pair to the sticker they left on the shoes. When I asked to buy the first pair which are the same shoes as the second just different color for the price of the sticker they left on, I was told that I can only get sticker price for one pair and not both even though I am the one who has to now go to ups to drop off the shoes that came worn. Horrible experience. Definitely wont be ordering from this site anymore. Rather order directly from Marshall's.
Tip for consumers:
Don’t order from here
Products used:
Shoes
Hello Silvia,
I'm so sorry for the horrible experience you had with 6pm.com. I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us
Gain trust and grow your business with customer reviews.
Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!
6pm.com is a subsidiary of zappos.com and amazon.com.
Hello Sophia,
I'm so sorry that this happened. I'm unfamiliar with what application you're using with the screenshot you provided. If there's a pricing discrepancy with your order, you can contact our customer service team to investigate this matter. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us
With Regards,
6pm.com