AllHeart

They will charge you again for items already purchased! I had to reach out to them inquiring about the status of my order, 3 weeks later merchandise still being picked in the wearhouse! REALLY? Customer service is very bad, emailed me a code for 20% off my next order lol code didn't work! Never again Allheart, thanks but no thanks! One unhappy customer!

I placed orders on several occasions. AllHeart emailed me thanking me for my purchase. I waited for my orders, each time they said they'll deliver it on a certain date, they cancelled my orders. I contacted and they said they'll resolved the problem but instructed me to contact a number in which you can't talk to anyone nor leave a message. Beware, I don't think this is a legitimate company. They tried to attract you with their low price but CANNOT deliver. I will give them a zero if I can.

I purchased clogs in Dec21 and March22 they are peeling. Because it's ok 60 they will not give store credit or take them back! Terrible customer service! Will never

So I contact the customer service I told him. I lost my package. If they can do something about that they don't care and I was trying to reach FedEx. They're not answering these people are so careless and irresponsible. It was my first time I purchasing from the side so I don't recommend site to anyone I should have to get scrub in person. Please don't waste your money. Check review first then decide.

DO yourself a huge favor and do not order anything from this company. They are slow, never respond or update their emails. Their merchandise takes a really long time and in my case I never received anything, I called 4 times, only to be told their email was not working. When I asked for a refund they told me to wait until the merchandise I never received would reach their ware house. DO yourself a favor and don't even order, just go to another website with better reviews.

2w

They will not own up to a mistake made in embroidery and will not accept my return or give any credit or discount for future order needed to replace labcoats with error. Customer service is a joke. Will never order from this company again. I ordered from another company soon afterwards. They make sure there is no error as the receipt that they email you even has the embroidery selection on it for your review. All Heart's receipt does not show the embroidery and there's no opportunity to review it just in case of errors. You pretty much are at their mercy that they will get it correct. Nothing is given in writing. Again, poor customer service.

I needed to exchange an item. Unfortunately, this is not an option. I must return the item with a fee of 8.98, and then reorder so they can charge another fee. My order is full of cheap materials and the sizing is off. I would not recommend spending your own money here, this is unfortunately where my company gave us our scrub vouchers to.

This is my second order with them. I was promised a shipping date on my first order within a week. I paid extra for it and did not receive it for over 2 weeks. My second order I ordered on 8/4 and was told I would receive by 8/12. I called and am now told I will receive by 8/21. No email to explain. Customer service was rude. This will be my last order here. Buyer be ware with this company

The lab coat sent to me was not the same one as advertised in the picture on their site. When asked to send photos to confirm, they tell me that because the jackets were embroidered, they can't be returned. THEY SENT ME A DIFFERENT JACKET THAN THE ONE THAT WAS ADVERTISED! The buttons on the photo were 4-hole flat. The buttons on the jacket sent to me were half shank fabric. Very unprofessional and dishonest. I would never recommend this company. I would go with to Medelita, Figs or Uniform Advantage.

I ordered a set of scrubs with my name on the top. Product came but way bigger than my standard size. I know I can't return my top because of my name, but wanted to exchange my pants to a smaller size, but they refused it; their reason being it is a set of personalized item. What's the big deal just to exchange a pair of pants!? Now I will need to throw away my new pants. They GRATEFULLY offered me a 5% coupon since I am a VALUED customer. I warn you all. They have a different size and ridiculous exchange policy.

Uniforms run big. Very disappounted in fabric. Ordered petite and pants were WAY too long. Will never purchase from them again. Will stay with uniform Advantage.

I ordered 2 white jackets and had my name embroidered. I have ordered the exact same jackets and they were white. I again ordered the white option. I was sent 2 creamy/off white jackets. I sent them pics. They keep lying saying that the jackets have always been this color. I sent pics of the exact same jacket the I ordered from them previously next to the new jackets and they still stand by their claim…. Even though the option to select is listed as "white". They first offered a 50% discount and then said no discount because I left a bad review

I ordered expedited shipping for scrubs I needed for clinicals in 2 weeks time. 4 days before I needed I asked to verify that they were still coming; they could not verify just said "our warehouse is having bad weather and they will be delayed" I looked up their warehouse and there was no weather to speak of, I asked them what city and weather to verify. Meanwhile they Ignored me. Then called me 2 days later and said the items I ordered are on bank order. (12 days after placing order) The website continued to say my items were in stock. Told them that's deceitful to those needing items by a certain time.

They said I could cancel, so I did. ONE month later I receive the items in the mail and they charge my account. I emailed customer service saying you verified my order was canceled why did you send me these items I don't want or need at this point. They said sorry and to get a refund I would need to send them back.

I let them know if they didn't refund my money I would be disputing charges with my bank and reporting to BBB. Worthless company.

I spent hours looking for just the right scrubs, adding to my cart, paying for the scrubs & anticipating my package delivery, right? Then a week later, check the status of my order to find IT'S BEEN CANCELLED! No email notification or any other communication from AllHeart, just cancelled. And when I called to find out why they tell me it's because my shipping address and mailing address don't match. No they don't, I set it up ship to my office... and if it mattered, why offer to bill and ship separately?! Then I call customer service located in The Middle East because, they outsource our jobs to them & couldn't get an honest reliable answer to save my life. I will never order from them again.

I should have trusted the bad reviews… I ordered 2 scrub jackets and have had nothing but problems. Shortly after ordering I received an email wanting to confirm my address (but the jackets should have been shipped by then so I was concerned and I had given my address so was also confused) I gave my address again but contacted them as well. If I would not have contacted them I don't know if or when I ever would have found out that one jacket was on back order and no eta in sight. Let me also state that this jacket was a holiday jacket so if I waited, I'd likely receive it after the holidays so it would have been important to let me know this so I could cancel it and maybe get it elsewhere (which btw I did days later). They send me the second jacket which turns out to not be a jacket but an over the head scrub top, same print but not a jacket. I have had to email and call numerous times only to be told I got what I ordered however I will post the picture of what I ordered and it is clear the picture is of a jacket not a top. After looking at everything I believe they may have placed the picture with an incorrect description however that is not my problem. I don't know what each item is going to be called. I will be going off what I see. So now after fighting some more they will finally refund me but I have to return their error (fine) however they automatically emailed a label. I have no printer. They will NOT mail a label. Then I was informed I could use a QR code however that was after 10 minutes of arguing that this should not be on me to resolve or have to go find a printer and pay to print. Then I was informed that since they chose to email a label they can no longer send me the QR code. Wth? Now I am being told if I head to ups with the label to be printed they will print it. I do not believe they will do I will probably be wasting my time.
Also the top I received was extremely thin. So keep all of this in mind and beware if you order from here. (I've added the picture of the "top" that was shown - this is what I believed I was ordering- I will also add what I received)

Horrible service I have 6 pending charges in my bank account for the second part of my order. I ordered 12 items on February 24th, 4 items which I received in a timely manner seeing that I paid extra to have my items by March 8th and here it is March 10th and I have not received the rest of my order. Everyone that I have spoken with was no help and they keep saying that my order is being shipped. I will not be using this company ever again.

I ordered two different scrub pants. I am new to the industry and AllHeart came highly recommended by a friend. I am learning how scrubs are cut and so far both orders were too small. I have returned them, have the tracking number and proof of the returns being received. I still haven't received a refund. They are trying to tell me that my bank is not accepting the refund. I have worked in the banking industry and know this is NOT the truth. But to appease them I call PNC Bank and asked them. They told me even if the acct was closed they would accept the refund back and contact me that the acct had money refunded. I am absolutely beyond upset about this. AllHeart agent said "give us another credit card number to put the refund on"... do what? I am certainly not giving you another card number. I would not EVER use this company again! They is something crooked about this company.

I was very very disappointed about the products, size is not good, too, big, too small, and then the returning is not free, I end up pay 15$ ship back myself, I did not keep any cloth, size is all wrong, fabric smell terrible, quality is rough, I just can wear anything that is not soft as my skin, anything is rough than my skin is a terrible itch.

Do not waste your money on allheart! They messed up my lab coat I had personalized and they would not do good by it! I placed over $100 order and then it cost me to send the rest of my order back! I will NOT ever order fr this company again! Good luck if you do!

I spent 182 $ on a stethoscope and never received it. After a few months I called to ask where it was and they said they could to longer track it because it had exceeded the 120 day mark. The package was lost, they did not know here it was and they could not give me a refund because I ''should have called earlier''.

They messed up my shipping address so UPS had to return it back to them. Then I was lied to about the product being in warehouse, and was told they delivered it yesterday when it still on the way back to them after THEY messed up the shipping address. They charged me twice and will not refund me. Never again.

This is a dishonest (and sneaky!) company —I never received a refund which they promised over and over again as I followed up multiple times over the phone and email. Beware: they sound very polite on the phone and in their customer service emails —until you realize they have dishonest stock phrases that they use to delay and make excuses as you get shunted from one person to another such as: "We just need to verify with our warehouse team that we received your return-is it ok if we get back to you within 24 hrs?" No call. The next time you call: "It's in the capable hands of our warehouse team; as soon as we hear from them we will contact you." No call. Next call "We no longer have your credit card information on file for the refund. Only a manager can take that information. Is it ok if someone gets back to you within 24 hrs.?" No call. Next call "We don't see you order on file. " You read the order # to them. "Oh ok. Our warehouse manager is not on the floor right now. Is it ok if someone calls as soon as we hear from them? This went on literally for months and still hasn't been resolved. Last email I reveived a message that said the message was undeliverable/inbox was full.

Ships same day if ordered by 2pm CT, or next day if ordered after 2pm CT. But NO. I have to wait 10 days for my items to be delivered. They Lied when they say Next day shipping or ship same day. Im so disappointed. Not gonna order to them anymore