ASOS

These online stores like Asos are great, until something goes wrong. They are refusing to accept returns, a mere 14 days after delivery. Consumer law specifically states store policies do not supersede consumer rights and "It's illegal for businesses to rely on store policies or terms and conditions which deny these rights.". So now I have to go through the laborious process of raising an ACCC complaint. Thanks for nothing Asos, that will be the last time I shop with you (a former $500+ a year customer).

Can't speak to a live person. Was put on hold for over 30 minutes with the live chat. Until I finally decided to hang up. I'm certain this was their goal to wait me out. Received items less than 24 hours ago. Fabric was poorly made and I wanted to return it. Didn't realize it was final sale. Asked if I can return and receive store credit at least and they said no. Never again.

I almost placed a large order until i decided to check out the reviews. Can't thank you guys enough.

They cancelled my order and REFUSED to give me my money back. Instead they gave me a 15% off code to use for future purchases. Like I'd ever order something from these scam artists. I spent over 45 minutes chatting with a member of their team who refused to help in any way and said there is no way to talk on the phone with a team member or file a dispute. I've never dealt with such a worse run company

Ordered a pair of gold slides I loved online. They came in the wrong size but advertised that my size was available. Reordered the correct size and again the wrong size came, very very disappointed. If my size wasn't available why advertise that they have bigger sizes may or may not try for another pair. Amazon keep looking better and better even tho I want to try other sites.

SCAMMERS! ASOS have blocked my account without issuing my refund and tell me there is nothing they can do because the account is blocked! What a way to scam money from people! Avoid at all costs. ASOS provide poor quality, faulty clothes and then block your account without letting you have your say. I have been a loyal customer for over 10 years and they were so quick to block me for no real reason! Terrible customer service! Stay away! They're thieves!

This is a wonderful company! I have ordered from ASOS multiple times and feel like it's time to give them a great review. They have a wide variety fashion products to choose from and I love the videos showing what the product looks like on a model. The size assistance feature is also a great tool that has helped my shopping experience. They have A+++ customer service and an amazing return policy. My items are always shipped within a timely manner and returns are processed in a timely manner as well. Customer service responses are quick and if there is ever a problem ASOS will do the best they can to assist you. I wish they would go back to including return labels in the packages, but other than that everything has been great! Keep it up ASOS! I will shop with you forever because of your great customer service and great product selections.

Dont order from them. I made my FIRST ever clothes shopping from them. Sizes are mixed up as clothes are diferent brands.
I send clothe back in there original packaging. And Asos reused to make refound.! Contact them lots of time thru chat but they refuse to give any answer

Its a fraud. As now i have to clothe and no money. £450 they still from me

Order No.: *******

Worst customer service- wouldn't give me a full refund as they've snuck in a new policy to catch customers out and refused to reach a compromise. Been shopping there for 10 years- I will never order from them again. Absolutely disgusting

I like this online store. Beautiful products, good quality. Good customer service. Free delivery and returns. Quick delivery. I paid 9.95 GBP for an annual premium delivery - this is a good option if you are thinking of making more than one purchase. I made an order from UK, the product arrived in one day. Klarna payment is a great solution if you are waiting for your monthly salary.

By far, that's propbably the best haul for me. Dunno why but only their clothing works for me. Thank you guys

Paid for express shipping? Don't expect it next day. I had a shipment stolen as well and they won't replace it even though the items are in stock they said "we couldn't find your items." I had to go through an reorder everything. I asked them to use USPS but they continue to use Lasership which is a god awful courier. They ended my chat with a rep when I stated I would like them to add a note to leave inside and not on porch. Very very terrible company.

I purchase a Crocs Clog US Size 6 on their mobile website. When I received it was size 6W 4M. There was nothing on the website which indicated the size was US 6 W. They refused to refund or replace the item. I could not believe a serious business would rather have a customer never buy with them again then do the right thing and replace the item. Just unbelievable.
As you can see in the attached images. The mobile site does not indicate any thing about Women or Men sizes. Just US 6

I purchased three pairs of shoes from ASOS. Unfortunately, the quality was subpar and I return two of the pairs within 3 days of receiving the items. Although it showed return in transit on the ASOS website by the day following my return - today it has been almost three months of reaching out regarding the return and I finally receive an email saying that I can have a credit in my account but no refund because it took them longer than 30 days to process the return. I'll handle this with the CC directly at this point but never again will I waste my time or money on this company.

Yesterday I ordered clothes from ASOS. Today they have sent me an email stating that my order got cancelled, because it did not pass validation checks. They also blocked my account. It took me 2 hours to search for clothes and order them. Don't waste your precious time, I do not recommend this site to anyone. They are unprofessional.

I got my clothes on time delivery was fast. Now I can be good locking man in this upcoming season. Big thank you to Asos

To say I'm disappointed with this clothing distributor is an understatement...please don't waste your time buying from this website. Their company is particularly money hungry and can care less about their customers. I ordered something to be sent to my home in Canada, not only was it sent to the post office but I was charged $80 in customs fees! The box they shipped out my items in was HUGE! Even though I only ordered a few things that could fit in a medium size box (probably even smaller like a parcel...) They never mention this, and you have to look through articles in their help centre to see something about customs fees. Not transparent at all. What is the point of having discounts if the money you save has to be spent again on the things you've already bought + More! Extremely disappointed

They lie to you. They deceive you. Just avoid. I ordered something and it didnt arrive for over 5 months they kept telling me theyd processed a refund 6 TIMES AND THEY NEVER DID! Also if youre in australia and you dont like something or THE PICTURES ARE HEAVILY EDITED and then the item looks nothing like the pictures they charge you $9 for returns for items that they lied about. Just stay away. Theyre not worth your time or hard earned money.

Very stylish, and comfortable for all-day use. These are running shoes, but I will be wearing them for regular occasions and maybe training. They look great and fit perfectly, with no complaint of any kind.

Fast delivery, good new collections, good and fast website, fast support. Best online shop!

My ASOS account was blocked (seemingly permanent) for...returning a few items. A large retail chain like ASOS is so stingy that they're literally blocking accounts for using their free return system as intended? They're lucky I'm even using their website instead of the thousand other fast fashion retail brands, I just find it amusing how stingy and pathetic many of these large corporations are, that they would go to such lengths to stop people from using a system that they clearly advertise on every listing, which is their free returns. If you don't want to lose a few pounds allowing customers to return items for free, just charge for it?

Buying online went south with this company, it said no delivery fees during the buy but when delivered, surprise I was obliged to pay a 15$ fee at the delivery point because I live in Canada, I was never warn about that. Oh and guess what, the shoes I ordered were way too small for the said size so I had to return it, for that I had to pay an extra 22 bucks fee to sent it back! So nice of them I've lost 35 bucks dealing with this company, never will again.

Edit: At the time I wrote this rewiew, I had not received my refund yet, it said you can only get a refund 30 days after the day you send back the package. I don't know why I waited so long, but after nearly 45 days, no credit was on my account yet. I had to contact the customer service, the guy on the chat said he would "fill a demand of refund" at Nike, wich proves they intentionally delay your refund as long as possible, in fact chances are that they won't refund you if you don't contact them. Unbelievable... So it took nearly 2 months to get my refund. What a disaster fraudulent company this is. Disgusting.

Just a heads up, if you are ordering from canada they are going to charge a customs fee on top of the shipping paid through ASOS with no notice when making the purchase.

ASOS was my favourite place to buy all my clothes from and I've spent thousands on it over the years. However, more recently, their returns and customer service has been shocking! I haven't returned a parcel in the last year without there being a problem. They are always trying to say you haven't sent everything back that you have and when you get in touch, they make you out as if you're a liar! I've ended up just paying the full lot on several occasions because I can't be bothered with the hassle and the long waits on the live chats.
I've now deleted the app completely as I just don't trust or respect them as a company anymore!