• Bershka

Ratings On Other Platforms

Trustpilot
3.5 / 5
Reviews.io
1 / 5
Corporate Values

Overview

Bershka has a rating of 3.21 stars from 9 reviews, indicating that most customers are generally satisfied with their purchases. Bershka ranks 237th among General Apparel sites.

  • Service
    5
  • Value
    6
  • Shipping
    5
  • Returns
    5
  • Quality
    5
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
See all photos
How would you rate Bershka?
Top Positive Review

“It was my best idea to buy shoes here”

Isabel M.
10/7/20

It was my best idea to buy shoes here. It's a company with a perfect service. Thanks for your responsible work.

Top Critical Review

“I just lost 150USD! Terrible”

Lenka K.
11/18/21

Its terrible! I'm very sad! I just lost 160USD! I ordered shoes and also I payed extra 25USD (they said delivery time 5-7 working day) for fast shipping. Its already more than 70 working days and still nothing. I sent plenty of email but they only answered only time to time and with the same sh't! I have to wait. They didn't give me tracking number and also they blocked me on instagram. They didn't answer on website chat! Very bad experience! Please don't buy there anything!

Reviews (9)

Rating

Timeframe

Other

Thumbnail of user lenkak6
1 review
1 helpful vote
November 18th, 2021

Its terrible! I'm very sad! I just lost 160USD! I ordered shoes and also I payed extra 25USD (they said delivery time 5-7 working day) for fast shipping. Its already more than 70 working days and still nothing. I sent plenty of email but they only answered only time to time and with the same sh't! I have to wait. They didn't give me tracking number and also they blocked me on instagram. They didn't answer on website chat! Very bad experience! Please don't buy there anything!

Tip for consumers:
don't buy anything there

Products used:
Nike jordans shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user vivia3
2 reviews
14 helpful votes
March 3rd, 2022

Bad customer service! My cards were declined and order cancelled multiple time, contacted customer service for help and I was ignored and chat was closed... twice! I got better response from Zara

Tip for consumers:
If they had better service

Products used:
None because I didn’t receive the item I ordered! I’ve bought from this company a few times but I’m very disappointed by how this was handled

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelab90
1 review
0 helpful votes
June 14th, 2022

I was super pumped to get my suit set from Berskha for my graduation outfit. It showed up in a banged up box and was not packaged correctly an unfolded wadded up blazer with a foot print on it mind you it's satin. Super disappointing and they responded to this complaint saying they give quality care to their pieces.

Value
Shipping
Returns
Thumbnail of user aslio3
2 reviews
0 helpful votes
December 23rd, 2022

Why am I paying for something I didn't receive? I had no idea the delivery was coming and the driver just left it outside the door to be stolen instead of returning it to a safe place. Of shame. I wanna refund

Thumbnail of user jiazengz
1 review
0 helpful votes
January 16th, 2023

I wanted to buy a hoodie online, then they sent me a bikini, I felt really uncomfortable about that.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darylp58
2 reviews
0 helpful votes
May 12th, 2021

Recently, my parents went to their store and bought some T-shirts and underwear. The quality at this price, which the product costs, is completely suitable. I always buy more but so that I can change. Therefore, in the summer you can safely take things. I recommend!

Thumbnail of user anao15
2 reviews
10 helpful votes
April 13th, 2017

Ordene en bershka.com.mx, tuve la peor experencia con su servicio al cliente, gaste mas de 2000 pesos mexicanos y me enviarion tallas incorrectas, estuve pidiendo un cambio de tallas y sólo me decian que tal día iba a llegar el mensajero a recoger los productos para el cambio y nunca llegaba. Pesimo servicio al cliente, es realmente una burla! No recomiendo comprar!

Thumbnail of user isabelm105
1 review
0 helpful votes
October 7th, 2020

It was my best idea to buy shoes here. It's a company with a perfect service. Thanks for your responsible work.

Thumbnail of user lindsayk102
1 review
0 helpful votes
August 11th, 2021

Bought pants from the new collection, ordered a size M, came S, the pants came with a small hole. This is not the first time I order, but lately the quality of things has deteriorated, even if you take it and do not order anymore.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user aundrilkc
4 reviews
2 helpful votes
October 19th, 2021

A primeira vez que encomendei online na Bershka, porque não pude comprar este conjunto de duas peças em qualquer lugar da loja. Não gosto de pedir online porque não cabe, mas felizmente cabe tudo. As roupas vieram em um saco de papelão. A entrega foi boa e rápida, nada do que reclamar

Thumbnail of user manuelai2
21 reviews
9 helpful votes
July 4th, 2023

Love their clothes
Good quality for the price
They are spanish clothing brand
And have stores everywhere

Thumbnail of user morrisf26
4 reviews
0 helpful votes
December 20th, 2020

Cute styles and very accessible prices considering the clothes quality and the overall stores atmosphere. Very much love it.

Thumbnail of user nicolasb48
1 review
0 helpful votes
January 24th, 2019

I still buying bershka's clothes cause it's my style and I like them but unfortunately it has really bad quality and after 2 times washing it becomes a trash. I hope they will take care of quality.

Thumbnail of user gabrielleo
14 reviews
33 helpful votes
September 27th, 2018

I ordered a scarf from them on the 20th of September 2018, on the banner at the top of the website it said if I ordered it within 10 hours I would get it tomorrow, so I paid the £14.99 which was a good price considering how big and soft the scarf was, I was just disappointed that I didn't receive it the next day like it said on the website, I did receive it on the 24th so it wasn't a long wait

Thumbnail of user jf530
98 reviews
40 helpful votes
February 5th, 2021
Verified purchase

Checkout my video for a mini haul where I try different items from this brand called Bershka! I had a really fun time making this video and also had a good experience shopping from this brand :)

Service
Value
Quality
Thumbnail of user ellaw46
2 reviews
0 helpful votes
May 25th, 2019

I bought there a trendy beige color mackintosh one year ago. It is very comfortable and suits well with any other clothes. After washing it requires ironing but I really like it. The quality of the product is good too. Perhaps, I will buy something there next time.

Thumbnail of user mollya61
1 review
0 helpful votes
November 24th, 2020

I bought a trendy coat here. Most of all I like on-time delivery and high-quality of my coat. Thanks a lot.

Thumbnail of user paulettel15
1 review
0 helpful votes
November 11th, 2018

One of my favorite stores! I really like their style and sense of fashion. Clothes are made in high quality, fabrics feel nice to wear. Prices are great. I shop here every month!

Thumbnail of user angelal206
2 reviews
3 helpful votes
October 18th, 2018

This is my favourite store! I always find stylish clothes that fits me perfectly. The quality of clothes and accessories is super and the customer service is very friendly.

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