Depop

How is it legal for a site to keep money that does not belong to them? I understand if they block you (even with out warning which is very poor) but to keep money that has been earnt by legitimate sales is theft surely?

Anyone else experiencing this problem? If so, have they given them the money that has been saved in the depop account?

I have tried twice to purchase clothing on that site. First time after I paid a seller stated they can't ship to USA but would not refund me. Second time a different seller stated he shipped the item to me and it was supposedly was delivered but he cannot provide tracking number. He also states he shipped a different item than what I purchased. And he states he was not paid via PayPal which is where I sent payment. He is demanding I send him a direct payment again. PayPal says I need to file dispute with Depop. Depop says I cant file a dispute with them. What a joke.

I enjoy Depop as it easy to sell on and usually great. The only issue I have is their support, it's absolutely insane that such a large company handling peoples money does not have a direct phone line. I had an issue of missing payments and contacted Depop who said to email them but also you can message them on twitter, I did both of these things. On twitter they just responded and said to email them… I received an automated response that did not answer anything and I've been waiting for a real person for three days now. Previously I had an issue where I didn't recognize a charge on my bank account. They assured me they would never charge my bank account directly and told me to ask PayPal. PayPal said it clearly is a charge from depop as it only says DEPOP. When I asked them again to explain what the charge is they just stopped responding. Once things get difficult and they actually have to use their brains for a problem they go silent. Absolutely ridiculous, why am I giving them 10% of each of my sales if they can't even help. I'll never get the $11 from the missing sale because I can't prove that I refunded the buyer because they can't tell me where the money went.

Depop is the absolute worst resale app I've used. They don't think it's important to protect their buyers from fraudulent sellers who lie in listings and list counterfeit, used items when listed as new and name-brand. I opened a dispute with PayPal, which was escalated to a claim. I WON the PayPal claim and got my money back (PayPal closed the claim in my favor because the seller was very clearly in the wrong, and i had ample photo evidence), and Depop decided to suspend MY account instead of the fraudulent seller! I wasn't going to use Depop ever again anyways, but it's nice to know that Depop supports fraudulent sellers over their buyers.

My account was deleted for no apparent reason. I had purchased a bag where the seller listed as authentic. Long story short, the bag was fake. The seller listed no refunds/returns and denied it back. I had filed a resolution with Depop customer service to second the refund/return. Out of majority of the posts I've seen on Depop was misused tags, faux, replicas that goes apparently unnoticed. It did nothing wrong at all and my account was deleted for no reason. I had reached out and they had said that I had violated the terms. But couldnt tell me what I did wrong? I was also in the process of a sale and had dropped off my parcel. For funds that won't be released to me. My account was deleted for "security reasons."

Their customer service support doesn't respond right away and when they do will only give you little to no response. I had told them that I was trying yo resolve a case on a fake bag that was sold to me as well as getting my funds from my sale. I'm out money, and stuck with a fake bag. Depop said they will not be releasing my funds or resolving my return. COMPLETE FRUAD.

I recently purchased a Chanel shirt that ended up fake. The seller agreed to refund the purchase and provided his return address for shipment. 10 days later I received a ln email from depop warning me that my account would be compromised if I don't return the fake shirt promptly. The email said my shipping cost will be refunded when a receipt is sent. After going through the hassle and sending the fake shirt, I provided the receipt as requested, in response I was forced to give a PayPal of my own or a relatives account even though instead of my original form of payment. I don't like using PayPal and I never receive any funds through this account. The process is a pain in the ars. And definitely not worth my time and effort,
I have not received my refund yet and retrospect I should of just tossed the shirt as it is legally required and closed my account to avoid further threats. Who needs the hassle of a botched refund system and non ethical requirements. The seller should not sell fake items, it is not my responsibility to go out of my way to fix it. If they want a fake item they should send a return shipping label and not bother shoppers.

The worst company. They decide to delete my account for no reason whatsoever, claiming to call the authorities and threaten me when I have done nothing wrong. I was a seller for years and all my sales and reviews were just suddenly taken from me. They are no help and their customer service is shocking.

Several of my purchases were lost or stolen even though they were marked as "delivered". Although they say they have buyer protection, Depop and Paypal can do nothing to help you if it was marked as delivered so you will lose money. Not worth it!

I was selling a lot of things on Depop. I had over $500 of funds in my Depop account that they are currently holding. They closed my account and won't release my funds. I am very upset and disappointed as I was looking forward to getting that money so I can pay my bills. I also offered free shipping so that was a lot of money lost from me because I had to pay shipping and not just any service. It was Fedex next day service. I don't recommend selling through Depop because if you violate a policy, they will not warn you but automatically ban your account and close it. I am going to fight them for that money I worked so hard for.

Hello as many of you guys know depop has a lot of cons within the app. I have sold on depop around a year, I so far have made 1,600 sales I built my credibility and what not but depop has tooken so much money I think they have been taking double the "fee" because I can sell something for 40 dollars and end up with 29? Also depop is dying and I'm afraid it's my only source of income their customer service is terrible they only side with the buyers I once shipped a girl a 50 dollar top they then said they "never" recived it even though it shows it was sent to San Francisco she made a huge scandal calling me a scammer like 80 people commented under my items "scammer" etc I sent the info to depop and PayPal they both sides with the buyer after that I got my account suspended 3 times for bfe even though hundreads of top sellers do so, if they don't like you they'll make sure to limit your exposure I got into 2 fights with these moderators who deleted my account for false pretenses they said they can't lift the ban until 10 days even after it was proven false, now my sales are $#*! I am thankful for depop since I made around 90k this year however they have horrible service..

It's been a while since I shopped on DePop after a particularly bad experience. I had a seller grossly misrepresent an item (listing said it was a size 10… it was in fact a size zero).

When I contacted the seller she said "sorry I don't do refunds". So I opened a case.

Then I started getting numerous threatening messages from her after opening the case and leaving a negative review. She kept telling me that I had to remove the negative review, that she wanted both items sent back immediately, and other nasty messages. It got to the point where I called the police for advice - I was scared because she had my address. They told me I could open a report, but I decided to hold off.

I ended up sending the items back - and she did refund me - but it cost me more to ship it than I got back.

Fast forward about 6 months- and I get a message from DePop saying that she flagged my review as a false review and they threatened to ban me.

I told them what had happened- sent all the messages. They didn't really care. I told them to delete my account.

Meanwhile she can continue scamming people with no consequences.

I tried logging into my account just to get an error message stating that my account had been permanently suspended. I was confused as I had done nothing wrong and was not given any notice or reason for my suspension so I attempted to reach out to them to see what the reason for my suspension was and was ignored. I then reached out again and still the same, no response. Had previously experienced issues with their customer service team as I was scammed and I reached out for support and they gave me an automated response and did nothing to help me. I do not recommend using depop.

Don't buy anything in this website, you will never get it and Pay pal will not help you get the money back.
I lost $90. This is a scam site.

Try to avoid as much as possible. I VE BEEN SCAMMED INSIDE THE APP, ive lost 400 hundred pounds when a Depop staff asked me to confirm my card details for my first registration.

Please never sell on this app. They took my money from my sales and never gave it to me. They say the bank account that I use daily isn't real. There's no help center available when you click the button. Then you are stuck only using the money only on depop, which seems like a scam to me. I've tried contacting them with absolutely no luck on resolving issues this issue. I've seen numerous people saying the same thing.

I sold a brand new pair of shoes. Buyer asked for a refund, claiming that she didn't wear them, that they were too small. I allowed the refund if shoes were not worn and still new. She sent them back worn, scratched and completely damaged. I immediately notified Depop (with photos of the damaged shoes) and got no response. I've sent them multiple emails. The buyer got a refund. I am here to warn you, this app is crap!

(I've sold 5 things and they still consider me a "new" seller) I sold something and still haven't gotten my payment after a MONTH and another one that was supposed to be available today (10 business days = 2 weeks later) and that one still won't let me get paid even though it literally says today is the date. I am so annoyed and don't understand why everyone loves Depop so much. I have all my information set up on the app so I don't understand why I'm still waiting

I purchased from a "Top Seller" that had perfect 5 star reviews. But my items ended up being from Aliexpress and not "vintage". Since I used PayPal they gave me a return quickly, but Depop has been less than helpful. I reported her account and sent Depop multiple emails... no response. No action. Nothing. So if you're browsing the web and wondering who I purchased from *******@milaa03. Don't buy from her. I've posted photo proof here.

Scam site. No business. Total waste of time and space. I kill it on vinted but this ste Depop. DONT EVEN BOTHER.

I was selling on depop for not even a year and it was going good till i got banned because of a buyer that had bought from me some months ago and even rated me 5 stars after that depop banned me and kept my almost $900 dollar payment and won't pay me it at all after shipping all my items. PLEASE don't waste your time on this app they can easily ban you for anything and always take the buyers side

Depop has no actual rules, just vague "guidelines" that they "enforce" because they have some kind of bizarro issue with whatever you're doing. If you write that "x" brand collaborated with other brands or band toured with other artists, you are "misusing hashtags" (which you can only use 5 of to begin with). I had 740 sold items over three years, 400 reviews as five stars and had built up a substantial amount of followers and they deleted my account over that. Absolute nonsense.

My account was suspended as I had gotten hacked and not realised
They are refusing to give my account back
And there was money sat on that account from selling my items which they are also delaying to get into my account
I am fuming

Worst support of any site I've ever sold on. They take forever to get back to you and then have the audacity to say passive aggressive remarks like "Making further reports or responding to the email before we have had a chance to reply WILL increase your wait time." And when you actually hear back from them its usually a generic response that they've obviously copy and pasted that doesn't help you at all. Throw the whole company in the trash.