Doordash

I've used doordash for over 5 years but recently I've had issues with every order. 1 out of 5 drivers/shoppers actually pay attention and follow instructions. I've had to request credits/refunds multiple times. Last refund request was because their system clitched & double my order. I called them about the refund & was told they just adjusted the charge. They sent me messages telling me I was getting a full refund. I closed my account with them.

I watched on their site as the doordasher picked up my food. Then got the ping on my phone that it had been picked up. Watched as the doordasher made a wrong turn and then another ping that the food had been delivered. No photo. No food. I'm out my money for 5 to 7 days and was without food last night. Some people count on food being delivered because the can not get out. This is it. I am done with them.

How useless is DoorDash let me show you. I placed an order 1.5 hrs it took to get to me. The order was not edible. I get a slap in the face of, "oh we gave u a lowsy $10 credit you shld be grateful " your as useful as tits on a bull... let alone you raise the concern & oh n what's that your staff don't want to do their job so they end the chats 5 fkn people it took to lodge my complaint. FUKN USELESS

I ordered food at midnight from Miller's in Sterling, VA. Put all info in the website then Doordash guy sent me 4 text messages asking me for apt #. I did not see the messages but 20 minutes later although I was attentive with the phone. Guy dropped the food somewhere in the street, took a dodgy photo (no food bag in it) and marked it "delivered" in Miller's system. And they complained about tips. Last time I order anything where Doordash is concerned.

Site was a good idea but might as well be going under. Dashers have stolen my food and dozens of stores either screw up or cancel my orders lately. Only thing I get from customer service is a refund and "sorry for the inconvenience hope the refund helps!" Reasons for my orders being canceled typically amount to "sorry they're too busy to want your money and business, but too dumb to close the store in the app" none of which fixes the issue of my still not having food to eat.

Wish I read the reviews before ever using Doordash. As someone that uses delivery services often, Doordash is the worst. Do yourself a favor and don't bother! The Doordash delivery drivers are awesome and very kind, customer service and all other aspects are really unprofessional they truly don't give a damn about their customers. A one star rating almost across the board? Sheesh, goes to show I'm not the only one left extremely disappointed and frustrated.

Look at the picture I attached from mine and the Dashers chat clearly this Dasher does not like his job. The food was miss handled. It was all over the place when I opened up the pizza box and it was cold. Clearly, he can't take criticism because he drop the order off at the wrong spot, and it took me 10 minutes until I realized where it was.

Tried to change the delivery time. Doordash makes you cancel it instead and order again. But it then did not allow me to cancel the later order. When I tried, they took fifteen minutes to talk me out of it? Then said they couldn't help and weren't able to refund (keep in mind this was after I ordered the food again in order to get it earlier). Now I have two deliveries and no help from Doordash.

Hang out outside to watch your dasher take a picture of your food and leave with it, before confronting them. Typically you can still get your food, unless they ask for proof that your drivers license is your license. Or they scream rape. Door dash is a last ditch effort, good luck and be safe to all ordering from door dash. My lesson learned was always have a witness and bring a gun.

This delivery person went to our apartment building that we manage to delivery. I was heading to the elevator and came across him with his delivery and said to me get the $#*! out of my way. I reported him to door dash but they didn't do anything. Such a rude and disrespectful petson

Gave me a credit to their site, not a credit card credit and I didn't realize until it never showed up on VISA...then they said cant change after 3 days...so they keep my money? I will not be using them again totally unacceptable

I had read reviews after ordering my first time and suddenly was worried if I would have the same experience. My experience was nothing like the reviews. My dasher was nice, fast and helpful. I was able to track my order. I was given free delivery because it was our first order. I was given contact info for our dasher. They text me when the restaurant we used was out of part of our order and I was able to select something else. The fee was cheaper than other delivery services. We received our order on time. It was a little warm, not as hot as I'd like, but we live far from the restaurant we used. Overall we were very happy. Thanks door dash.

Sorry I never really complain about stuff on here. But I don't know if other people had issues with DoorDash.but with their new policy if an item is missing they don't even give you a refund anymore and John who was the dasher asked if I wanted a substitution when the store was already closing and he was already on the way so there was no point…idk I just feel like this is straight thievery at this point! Was a customer with doordash for years but unfortunately I will have to go somewhere else :/

Complete disaster App. I ordered food for a new delivery location...added it. When placing my order from Popeyes.the app never told me which Popeyes location was preparing my order...and it somehow defaulted the delivery address to my original address on file...wrong! Never confirmed any details prior to "confirming" my order. End result. I lose $20 for what? No food showed up and they allowed me to "cancel" my order and keep $20 of mine? Wtf? And im starving right now!
End result...App deleted. Never again. Scammers! I can tell by all the bad reviews on here this company and App are a disaster

My daughter has a subscription with doordash, one time she was visiting and wanted to order food. I didn't want her to pay so I gave her my card, since then they are charging my card for $9.99 in addition to charge her the same amount on her card. CLEAR FRAUD.

I was receiving mail to my house from door dash. My middle initial is D not J. I reached out to them many times and explained you can't do it online you can only fix your first and last name online. Yet numerous customer service were incompetent and for some reason couldn't understand that and fix it! Even filed with the BBB and they didn't even adddress it and say it was fixed. Hands down just 0 stars their customer service is so bad!

I really do like the concept of this But let me tell you their driver leaves a lot to desired I've ordered amazing how my order gets delivered some where else...I always say bring it face to face as well as instruction how to get to me...yeah that doesn't work... I'm Allfor the American with disability act...but these people take the cake

OUTRAGEOUS! We were so hungry and one serve between 4! Never Ever use doordash. DoorDash said, "We recognize that you may be disappointed by this outcome". 'May be disappointed'? This is not how we conduct customer service and commerce in Australia.

Order a burrito from Chipotle Mexican Grill from Baum Blvd in Pittsburgh Pa. They (door dash) delivered a bag in doorway and took off... I asked to hand it to me... I opened and found a dish with chicken and veggies, but no shell. I went to Door Dash website and typed in my problem and the answer sorry not enough for a refund. OK great Door Dash, I will eat what I got, but last dollar and $4 tip you will get from me. I was going to also give the driver $5 cash, but he dropped and ran. Good luck to you Door Dash, Never Again!

From watching my dasher get lost and go the wrong way several times ending in cold food. 9 times out of 10 there will be no straws for drinks. Watched a dasher drive miles out of the way with my food (to deliver another order "nearby")before back tracking those miles to drop off my food, frozen drinks were melted and hot food was almost cold.
Customer service was not helpful. Just repeated that the dasher was delivering another order. *Miles out of the way with my food in tow. They sat waiting for my food for quite a while so I assume the other order was cold. Refunds are a joke. If you don't use the doordash credit right away, it disappears. You must wait about a week if you want the refund back on your card.
Do not recommend and it's not worth Dashpass. Do not buy.

So I'm on pace right now to give them anywhere from 56 days to 112 days free this year. Not to mention concerts or major holidays which I won't work that number could go as high as 150 today I sat for over four hours while I watch other Dashers pick up orders, while I was sitting right in front of the store as little as six minutes at a time as max to 20 minutes and I didn't get an order that whole time. Support cannot help. They have no control over anything and they're based out of the Philippines, there's not a number you can call to talk to somebody with some power that can fix his stuff, I was a short more than 10 times today that they fix the problem. I made $123.10 today which if I would've got one or two hours back I would've made over 160 this week alone I've already given nine hours of free time, so I've already given them a day for free because I don't get paid to sit. As you can see from the pictures below I was at a busy hot spot all day but I didn't get the orders when you sit in a place for 20 minutes and six orders go out and you don't have any of them that's more than concerns.

Nasty driver are and drank my food. Doordash credit me 5 dollars on a 45 dollars order. Disgusting. Lost my money and never had dinner

I was overcharged for the purchase. I ordered from panda express worth less than $10.Doordash automatically added $4.50 tips.I talked to the agent, at first they refund $2.0 dash credit. I chat with them again. This time the agent told me I will receive $4.50 back to my original payment after 3-5 days. I waited a week.I did not see the refund on my card. I chat with them again, instead of credit card redund,the agent had given door dash credit again. I insisted on getting credit card refund instead of door dash credit but the agent told me its too late now and she cannot do anything. Then she just closed the chat