Fashion Nova

Abysmal return policy and cheap clothing with wildly inconsistent sizing. Buyer beware if you use a coupon to purchase, they don't prorate for returns so you could be stuck with poorly sewn dresses that don't match the listed measurements that they claim was "free" and they'll expect you to pay $7.99 to send it back to them for zero dollars credit. They don't do exchanges. Customer service is a joke. Canned responses with no help at all.

I ordered a pantsuit that I received in a timely manner. I returned it because I didn't like the fit. They acknowledged the return and sent an e-gift card. Tried to place an order using the gift card that didn't work.I kept getting a message that says " Form of payment not verified. I've text and email them but haven't gotten any help from them. I will NEVER order from this company again. In my opinion, this is a Scamming Company

They blow your phone up every time you visit the site. They want you to use the code but then the system removes the code and you are charged full price. They do not cancel orders and they do not make any modifications to your order even if it's seconds after your receive confirmation emails. You have to pay for returned. This happened to me multiple times. Lame and I will not shop here anymore. Spend your coins elsewhere ladies. There a more plenty of other options on Instagram I can give links if you need.

The worst costumer service ever! Not only they didn't deliver my order but also refused to refund me for it. Contacted them multiple times and only answer I got is that they will give me a gift card for their stupid mistakes! Never by from them!

If I could give them less than 1 star I would do so, this company is absolutely useless!

My order was to be delivered on Friday, it was not. I was not notified, I found out when I went to check on it myself

Tracking said Saturday, and on Saturday - no delivery, still, I was not notified

Sunday, Monday and now Tuesday

I honestly cannot describe the regret I have for shopping with Fashion Nova and the useless shipping service they use

This is the 4th time this is happening and there has NEVER been a live person to speak to, not single apology or offer to help or make things right

No courtesy, no respect for customer's patronage, just the same lame automated email telling you to go to the help center!

If my daughter didn't like their clothes so much, I would NEVER come back here, but I will make sure I leave a review everywhere, and tell as many people as I can

This is the height of absolutely rubbish service!

I bought a lot of clothes here, all of high quality and delivered very quickly. I recommend it. Also, if the clothes do not fit you, you can easily return them and get your money back.

I am in love with the new sneakers I ordered just yesterday. The pair looked so aesthetically good online, I can't help myself from adding them to bag. I regret nothing.

So my return got lost in the mail and initially Fashion Nova told me in so many words "too bad, nothing we can do'. I advised them I would leave negative reviews and I did just that. Since then, they got back to me and offered me a store credit for the items that got lost so I'm updating my review.

How can you people be so insensitive? I order items with $328 since the 3rd of December, I used my husband's address in the United States so he could bring them to me when he's coming to Nigeria on the 30th of this morning. Today is 28 of Dec, and I didn't get any information on the tracking. He leaves the states tomorrow which means I won't be able to get my order till maybe April because I have no idea when he'll come visit next. I am not happy, this was supposed to be my birthday shoot outfit.

The return policy is trash, the majority of the time they don't email your e-gift card, and you literally have to threaten and then just wait to see if you're lucky and get the "e-gift card" which is your own money that you pay for the purchase. They will continue to reply to your emails like an automatic response stating the same thing over and over again but with no gift card. To me, that is a form of stealing people's money. DONT Buy from this company

I contacted them because I did not receive an order that says it was delivered. I followed their steps and all I receive is an automated email response basically stating that it is in the carrier's hands as to where my package is. They can't help me so I can't get a refund or replacement but they send me a coupon code to use for my next purchase. What? No thank you. Will not be ordering from them ever again. Plus the quality of their clothes is nothing great.

I made a purchase but it never arrived. I got proof from ontrac (a joke of a company) showing that they never made the delivery but Fashion nova does not have customer service instead an email that sends generic messages about the return policy. I will never buy from them again and I don't think anyone should until they get actual customer service. This is fraud and is absolutely wrong for a company with a billionaire CEO who just takes vacations on stolen money.

A lot of cool stuff and convenient delivery as well. My recent purchased items were such a babe, especially my glass sandals. Oh they were beautiful, alright.

Fashion nova refuse to reimburse for my order that I never received I have never experienced this kind of service from any online store except from fashion nova. There is no phone number to contact Ali express from China, Amazon, eBay, Walmart never gave me this stress and problem like your fashion nova. I know better now. I would never buy from fashion nova ever again because I know I won't be protected. They spent so much money on their marketing but not on their integrity and service

Very low quality items. The biggest issue is their return policy. If they sell out of and item that you are returning they only give you half of what you paid. It's not worth ordering from this company. They are not upfront with their policies. They do everything the can to keep your money.

I love fashion nova. I make purchases from them all the time! But I'm very disappointed with how they handle lost or stolen packages. If the carrier provides proof that I package was delivered their solution would be to contact the police. You will not get a refund nor store credit. How is it the customers fault if someone steals your package? Especially if the carrier leaves your items on the ground for anyone to steal rather then at your door or in your mailbox? I'm very disappointed with fashion nova. They just lost a customer.

I ordered a few things and they were decent enough that I spent a good amount of time adding more items I was wanting to purchase to my cart. I logged on today and my cart is empty. No way I'm taking the time to add $1200 worth of stuff to the cart again. How does leaving it be until I'm ready to purchase affect them? So annoyed.

I ordered a lot of fashion Nova over the years because I found dupes for things that were out of my budget. I was okay with it but after some months it got tossed in the trash for being bad quality and not holding up after a couple washes. I haven't ordered there and never will again. Not to mention the shipping experience is so stupid now. You need to pay duty on your parcels and you can do it at the checkout but just sucks.

I will never order from them again once I spend my credit. Their return policy is 7.99 and you have to pay for the package to send it. They will not honor free returns. All that you save on their cheap $#*! clothes you will pay in the return. Worst of all, they will only issue you a credit so it will not go back to your original method of payment. Finally, their customer service ignores the questions you ask so their is no negotiation. First and last time. Their lost because I am a big shopper.

Fashion Nova are scammers. Their customer service is HORRIBLE. Their live chat is only with a robot, their phone number is somehow always unavailable and they sometimes don't even respond to emails. You cannot talk to a real person of their customer service. They charged me $37 extra and they don't want to refund me. Plus the quality is $#*!ty. I'm telling you, avoid at all costs.

This company I am officially done with them
Never ordering a single piece from them again. I tried them and have bought five items so far. N I cannot change any to get a bigger size and the return u get very little money back. They will fail due to how they treat their customers. It's completely unfair. One thing about their clothing they run small. I am a medium but their medium is tight on me now am just stuck.

These people are the worst. I returned an item, and they're telling me they never received it, and they're refusing to even give me the ridiculous store credit. And their emails are insane auto-replies, where it's obvious my email hasn't even been read. It's like the whole thread of emails doesn't exist, where a bot just analyzes each individual email and regurgitates a reply. This company is SUCH a scam.

Horrible. I ordered a dress for my birthday well in advance (over a month before). The package never showed up. I had to buy another dress elsewhere. I reached out to Fashion Nova and they said it was still in transit and there was nothing they could do. Two months later, still nothing. I followed up again and they said they lost my package. How do you "lose" a package?. Anyway, they offered me store credit or a full refund. I picked full refund because I will never order from there again!