Goldbelly

I did not like either of the desserts ordered. The Killer Brownies were awful. My group had 1 bite and threw them out. They just didn't taste like brownies at all. They had a very strange taste and texture. The Gotta Have S'mores were almost there, but were very dry and felt a little overdone. By the 2nd day, they were way too hard to eat.

ORdered 3 Buddy's pizzas for $100 to be shipped to my sister on her birthday. FIVE days later it shows up ruined. I was on hold for 45 minutes before I got the rude assistance. I was told it would take 10 days for a refund. I will NEVER order anything from this trash company again and neither should you.

An error on their website caused a duplicate order, they were notified immediately, but refused to credit the money back. They sent generic replies then refused to credit me for their error. I called them 4 times, emailed them for a week until they finally refunded me. Also, received a stale, tasteless, skimpy, and poorly filled cake that had been frozen for a very long time. Cakes Do lose flavor if frozen for many months or it was tasteless before being frozen. It didnt look anything like the picture they showed, that is called false advertising and is against the law. It didn't have ANY flavor and I threw it in the garbage. I have filed a claim against them as they refuse to credit me for the defective cake. I would never order from them again.

Very dissatisfied and disappointed! I ordered the 3 pack pizza thinking I was getting it from Gino's East pizza. But that wasn't the case The pizzas are very small and it's also available in Aldi's grocery stores for $5.85. Total rip off for the Gino's East pizza. The marketing is misleading the item clearly did not come from Gino's East pizza.

Second order was well packed and came as described. (Haven't tried it yet.) When I finally heard back from customer service about first order, they offered to refund or replace that item, which was nice. I asked for a replacement, but fear I will be waiting for another extended period before I get a response.

Ordered $114.00 worth of bagels, cream cheese and lox from Ess-a- bagel of NY through Goldbely.com. Package was delivered but the cream cheese container was opened and it looked like someone had helped themselves. The recipient of my order was grossed out and did not eat the rest. I contacted Goldbelly and they told me that they researched it with Ess-a-bagel. They said that the machine that puts the cream cheese in the container makes the cream cheese just look that way.? Lol. Even if this was the case - why do they think that's acceptable?

I asked for a refund and/or possibly another order from another bagel place. The eaten cream cheese put a appetite damper on the rest of the order. (yuck)

They said they would credit me for the cream cheese. I did not accept. I will not waste hours trying to bully them into making the right decision. I essentially just threw $114.00 out the window and was embarrassed in front of my friend (the recipient).

Sadly, I am not surprised at Goldbelly /Ess-a-bagel decision. Like many companies, they've decided that its more important to keep money in the short term rather than create long term relationships with their customers. Because of their decision I will not be ordering from them again, nor will I recommend them to anyone in the future.

The decision they made reflects the same attitude that brings down service- oriented businesses everyday.
At this rate, it will only a matter of time before they go under.

The cheese container for my cheese steaks broke open in delivery. They will refund the cheese but as for the ruined CHEESE steak sandwich I'm out of luck. I would have never paid 78$ for steak and bread sandwiches. Profits over service, keep away from them

Delivery arrived at dinner time which was perfect. The meal was delicious and very easy to prepare.

Everything I've ordered from Goldbelly has been as expected, and arrived on time. That gumbo from Commanders Palace tho. My happy place. Some stuff seems to be "sold out" and months later still hasn't come back like "prince st pizza", I wish they timed out the seller quicker so they restock or lose the listing. Shouldn't be sold out for half a year, that just means you stopped. But all in all, glad Goldbellys service is an option.

Everything went as planned. I worried about sending a chocolate fudge cake to Arizona in 110 degree weather but it arrived intact!(In fact it was still frozen)

I was so excited to treat my family with a deli dinner from Wexler Deli in LA to include corned beef, pastrami, turkey, Cole slaw, Russian dressing. Arrived in large box with food in an aluminum thermal bag that had not been sealed. The food had fallen out of the bag and was loose in box. Two very small cold packs were warm. Would you eat warm meat and Cole slaw? We wouldn't to we dumped it.

We get a weekly meal delivery of fresh food that takes three days of shipping. Always arrives properly sealed with large cold packs and very cold. So it can be done. Just not by Gold Belly and Wexler Deli

Chocolate Mousse cake was damaged. Cake top was smooshed onto plastic wrap leaving a hole in top. Also cake was not cold but warm. For amount of money spent for cake & shipping, greater care should have been taken for product to arrive in pristine condition. Expressed my concern with Goldbelly & awaiting their reply. Won't order again!

From start to finish- everything was great! The carrot cake arrived on time, in perfect condition, and I'm told it was delicious!

My BBQ from Mighty Quinn's was shipped on Thursday with a Friday ETA. No delivery on Friday and no updates from Goldbelly. UPS tracker moved the ETA Monday before 9 p.m. Package has been sitting in Louisville for 3 days, Minimum of four days in transit for BBQ, for highly inflated prices. Not allowed to cancel orders... read the fine print. But don't worry. No delay in them charging your card. Never again. NO THANKS. Premise sounded good but a fail.

The follow up with my order not bring shipped to me. I was responded to in a timely manner.

Goldbelly has ZERO QA. Anyone with overpriced water, peanuts or brownies can sell their stale freezer burnt product for a premium. Complete rip off. If you find a purveyor you like then order from them direct... If they dont provide direct mail order then their product is probably made in some dirty sweat shop sitting on ice for months. Every product that I ordered has been complete garbage. Disputed with my amex and got all my money back because their product is filthy.

The pieces of the little pies were delicious. The packaging for the pies was terrible. I thought they would be separated by partitions and protected. Instead they were loosely arranged in the box wrapped in paper. Only 2 of the 24 pies were intact. The other 22 were crushed and crumbled into multiple pie fragments.
The fragments tasted delicious. But, for the price of the order, I expected undamaged pies. Very disappointing.

Cake was delivered on schedule. Thawed it in the refrigerator-was moist and super sweet! Birthday girl loved it!

This will be my first and LAST order with Goldbelly.com. I did not receive any email communications advising how I am to customize my order. I reached out to the company to obtain more information, and my emails were ignored. Today is the date I requested the order for delivery for a loved one's birthday and it never came. All I am left with is a $100.00 charge on my card and no product and no info. If I could give 0 stars for this experience, I would. I am very unhappy with this order experience.

Online ordering is great! It can be done with a simple click. But after every click comes the lingering question of whether an order will ACTUALLY arrive, and when. GoldBelly answered this by showing real-time visually geolocated tracking of my shipment, and there was never any question when my New York bagels would arrive to my San Francisco stomach. Thanks!

Goldbelly sent me a pizza with sausage that was expired. When I received the item it had been expired for 5 weeks (I received it in mid-February and it had expired in early January). When I contacted them they told me they could not replace the item because they did not want to incur additional shipping costs.

The delivery. Just a few days from UPS, some dry ice still left, items well packed and frozen. Complete 180 from the long time (6 days) FedEx took to deliver what would have been spoiled Italian beef. Goldbelly is back in my good graces but I heartily recommend using UPS or a shipping service that can deliver quickly.

I reported to Goldbelly support that the lobster that I received from Fulton Fish Market tasted like "bug spray" and their response was a "sorry" and a $15 coupon. Their minimum order is $50, so i'd have to place another order to use this coupon. Meanwhile, i had to throw away 4 lobster tails. Absolutely horrible customer service.