HelloFresh

The ground beef is equivalent to the ground beef that you purchase from meijer in a prepackaged tube. It says 85/15 but it's probably 60/40 disgusting in my opinion. Another meal I purchased came with sirloin steak. I understand that's a cheap cut of meat to begin with. It was so chewy almost not edible. I forgot to mention if you scan the bar code thing with your smart phone I learned that the ground beef has been frozen for almost a year.&

I had problems with pausing deliveries. The app and on the site was not reflecting my selection. I attempted 7 days prior to delivery. But they still charged my account and will not refund. Lost a customer. Because they see in their system, does not mean I was not trying to pause the deliveries. Customer Service they do not have a option in their system to refund. Disappointing.

Poor Customer Service! Do not go with them.

Charged after canceling. Only subscribed for maybe 15 minutes then canceled because the menu is joke 40 meals that i would never ever eat in the first place. Refused refund cuz of cut off date which is BS. It was 15 minutes. I do NOT recommend. I hope to see these crooks go belly up and rot like the food they send. Spend your hard earned money elsewhere. Totally regrettable experience.

Took my money, despite me cancelling as they had NO options I could eat (Vegan)
Spent an hour disputing the charge and cancellation, only to be told you have to cancel 5 days before the payment, when my sign up was 1 day before and I cancelled within minutes of placing the order as there was literally nothing I could eat.
Then told Id have to request a refund via my bank
Rude and unhelpful staff
Just awful service and ridiculously restricted menus
Use Gusto!

Chose menu, chose date got confirmation email. Assuming correct food would arrive but it didn't. We had run down food in the house, food delivery refused as not suitable for allergies. No refund given. No food to feed children. Awful customer service.

I signed for a trial of 3 deliveries.
Was able to choose two and the third one was sent randomly!
Anyway to my surprise a month later they sent another box which I haven't ordered and they charged me for it! More to that when I refused the delivery, they said I was supposed to let them know 5 days in advance?!
So for 9 meals they charged me more than £100! This is more expensive than take away!
Scam. Beware. Their customer support can only apologise and ignore your queries, without even registering the complaint!

Received my first box it was warm, can't even tell you if it was good. So I cancelled the subscription, but guess what they processed a payment and sent out another box anyways. Customer service said there wasn't anything they could do that I needed to cancel 5 days before delivery It was a reminder to me if you get a trial order delete your payment info immediately afterwards and or cancel immediately so these sly companies don't get your money. In conclusion I paid for a warm box of food without my consent and they are like oh well your problem

I ordered a box from Hello Fresh for delivery last Saturday, 12th August. When it arrived I had two packs of pork mince which was out of date - 11th August. This meant I had two meals I could not do. I have contacted Hello Fresh via live chat, via their customer service phone line twice and via Facebook messenger twice. They keep saying someone will contact me and 6 days later no one has and I have had no refund.
I would avoid this company at all costs. They customer service is useless and their product is not fresh.

You have to create an account to view meal options. After I decided it wasn't for me, I cancelled same day and received a cancellation confirmation. A month later a random box shows up and I'm charged $40. CS says I cancelled the subscription but not the delivery and it was already a "deep" discount so they will not refund. What even is a subscription if not delivery? A SCAM

Be cool? No way. The ordering system does not capture their failure. Customer service say you get a credit but it's not recorded. You get charged for boxes that don't arrive. Their GPS system is not current. There is always something wrong with the ingredients including entire missing meals. I give this mob a zero rating.

They lure you into trying their food for free. Of course you have to give them your CC. I did not love the food, so I tried to CANCEL the subscription but they ignored me and charged me for the next 2 orders ($75/ x 2) when I emailed them they only credited me for one order and ignored my emails afterwards. So I called a week later, and they said they could not return the money cause they keep records for a very short period of time! Ridiculous. Try another company! NOT HELLO FRESH,

The price they quoted me for the trial period differed greatly from what I was charged. You think you're paying one price, then it turns out you're paying double. I actually liked the food, and thought at the advertised price it would be a good deal. But I was charged like double the advertised price. Again, the food is great, but their business model depends on charging you more than you thought.

Charged after canceling. Refused refund because it's subscribed once. Spend your hard earned money elsewhere. Totally bad experience, charged me even didn't selected and submitted ingredients and I am vegetarian.

Be aware
Buy from local stores is better
Hello fresh-Scammers, please stay away, Regrettable mistake
NOT recommend

I will NEVER use this company ever again. Good quality is awful plus they don't even provide all ingredients! A waste of money in my opinion. They charged me twice in one week so I called & asked for them to cancel my order & refund me & they absolutely refused. I will never use this company ever again. I wish I would have read reviews before going through with them..

I was offered a promotion to try hello fresh at 36$ a week for 3 meals with 2 portions each. What I received was the smallest portions of food imaginable- it honestly reminded me of the easy bake oven recipes from fisher price but meals instead of dessert. I made my first meal- it took far longer than the 25 minute estimated time on the recipe card- and woke up the next with the most violent case of food poisoning. I'm so upset as I don't want to throw away the remaining food but the level of discomfort, illness and anxiety I'm experiencing from the first meal even days later is not worth the risk. Save your stomach, energy and money! Buying a bag of groceries and making a simple recipe that provides some leftovers is so much better than risking any of this nonsense.

If you ever experience an issue that requires reaching out to speak to a representative, just know that while they are requesting that you wait while they reach out to a "specialist" for help the answer is already "no, we have no intention of actually trying to help. We just want you to think we are". They would rather lose customers before resolving an issue. There are some things in business that can't be fixed and some that can. The answer should not always be no. Doing the right thing is just lost on company's like Hello fresh.

I honestly enjoyed HelloFresh since it saved me a trip to the grocery store. Randomly we would receive the wrong meals all together or we would be missing items. Wasn't honestly that big of a deal. Well recently I started noticing random separate charges to my bank account from hello fresh on top of what my box should cost. It ranged from 9-24 dollars. I couldn't figure it out and the website is nearly impossible to navigate when it comes to customer complaints. I would not recommend.

I will admit that I thought every one of HelloFresh's meals I ordered tasted good, and is something I would make again. The pricing is more affordable with discount codes, but those are easy to find so I was happy with the cost. That being said, the shipping needs improvement. The ice keeps everything very cold, but they place the meat loosely in packaging at the bottom, which causes the packaging of it to open up very easily. One of my boxes had this happen, and I will say customer service was more than helpful and ended up sending me a whole new replacement order for free and let me keep both. It makes for a fun date night or an easy meal alternative to eating out, but it does create a lot of waste and I don't think it's sustainable enough to order on a consistent basis. Overall, I would recommend trying it even once!

I got bad meat and cancelled my subscription. The cancellation didn't go through because they charged me a month later for food I didn't want and can't eat due to dietary restrictions. The order isn't due for another 5 days and they can't even cancel it. What a badly run operation. Amazon can cancel orders anytime before they've been shipped. WTH. They will only give me 50% back. So they're getting $40 of my money for food I can't eat and don't want.

Used a discount code that covered 9 weeks total. Received either wrong or missing ingredients in 7 of the 9 boxes. Most recently I paid an additional £14 for a meal containing duck breast (this put that one meal up to £29 plus shipping). The duck breast was missing, when I spoke to the customer care team I asked to speak to a manager, I was refused. The resolution they offered was to refund £13, this doesn't even cover the cost of the extra fees I paid. Hello fresh expect me to pay £16 for what I could get out of the supermarket for under £5 and I still have to go there to get the meat!

The most inconvenient meal box company I have ever had the displeasure of dealing with. Oh and the portions are tiny - don't let them fleece you for your hard earned food budget

My husband and I enjoyed Hello Fresh our first few meals. After this, my husband asked me to cancel our food delivery. I found it totally difficult to figure out how to do this. Another batch of food arrived, although I thought I had said to stop delivery, my bank account was charged, etc. I have requested at least 4-5 times for Hello Food to stop this charge on my bank account and delivery. Is this some SCAM? Anyone else have similar experiences? I will NEVER suggest Hello Fresh to anyone.

Just visit their website and my cc was charged without my authorization. I simply checked options and they said it activated my account. I called them the next morning and spoke to a very rude customer service rep who said it was not cancelled between their requirement time. Request to speak with manager still waiting. Spoke to anither rep this am who offered half the refund advised i do not eant their product at all. A supervisor is suppose to call. Don t even bother visiting their website Huge scam! Will call my cc provider to cancel

I see other reviews where even though the subscription was cancelled, the next set of meals were sent and charged. I had to call a telemarketing center and spoke to someone reading a script who hung up on me when I requested a refund. Unbelievable customer service for something that appears, at first glance, like a great idea.

The meals were repetitive, not healthy, and not for a family. Truly too good to be true and a bit of a scam regarding the billing post cancellation. I hope someone finds a way to report their shady practices.