InTheStyle

I've been waiting over 2 months for customer services to reply to my last e mail, to try to resolve a query which has been outstanding for more than 8 months! They continually fail to acknowledge their errors and when/if they do respond, it is another fob off which doesn't address issues, states they are very busy and will reply within 48 hours (!) - which they don't! I despair of anyone taking responsibility and resolving this. The worse customer service ever - a scam - AVOID!

I loved shopping from In The Style! Their clothes are mostly tailored towards cute day outfits perfect for brunch/a day out. The quality is really nice but fit was a bit weird on me (see my video for more details!). The website is super easy to navigate, and shipping was really fast :)

I ordered a jumper and it arrived used with hair all over it and string hanging and bubbles as if it's been worn and used for months. After a week of contacting customer service I had no apology suddenly the replacement arrived and it was in worse condition covered in hair and hanging string and bubbles and marker all over the sleeves! Absolutely disgraceful that clothes are being sent out in these condition and looks nothing like the photo the quality is shocking!

I'm writing this one star as I ordered something that did not fit me correctly so I emailed it in the style downloaded the QR code sent it to ASDA's put it in the box and in the style has refused to give me a refund because they said that they did not receive the item back this is not my fault lost out on money can't trust in the style what a shame was a good customer to

I ordered a black Rebellious Hope T-shirt in a size 12/14. When the T-shirt arrived there was no sizing label and it is the fit of a size 10. When I spoke to a member of their customer service team I was told that they only have one size available and that I will have to pay for returns. They don't offer exchanges and if I request a refund it will be minus the charity donation. I feel as though I've been scammed

Unfortunately, I have never received my order. Its such a shame to see so many peoples paid to speak about this brand, to trust them and give your money to receive nothing at the end. I've sent an e-mail, no one replied for 3 weeks now. I just give up..

Dreadful company. Because of the association with Deborah James I bought a t-shirt from them, for which I paid £21.99, which is more than I would usually pay for such an item. It was ridiculously small so I returned it to the them. They made a refund of £15.50. When I queried this they said:
"Sorry to let you know we do not refund the delivery charges and we also deduct £2.50 as returns fee."
What a way to make money out of people, never came across this level of extortion from similar companies - and no mention of any of the money going to the Deborah James fund either.
Just don't buy from them, they need to be taught a lesson.

This place is horrible and there is no way of contacting them. I received my order all 3 dresses were the same size and one was huge, one didn't fit at all and the other was big. They all fit different and were cheap looking. One was paper thin and see through. So I returned them, I paid out of pocket for a return label $12.00, it has been 2 months since my package was received and signed for at their Carson CA location. I still have not received my refund and I have sent several emails with proof I sent it back. I lost a total of $150 on this. My hard earned money! What a horrible company!

They cannot fulfill next day delivery orders so don't bother paying the next day charge. Every single time my order has failed to turn up next day. I have spent over £400 on one order which has failed to turn up. Customer service have emailed the courier, emailed?! Ridiculous if you have an account you should have access to contact them. I can't believe this company is still allowed to trade. No solutions or help offered. I only order because of Lorna Luxe once her contract ends I will be shopping elsewhere as the service and quality if we are being honest is not worth the price

Spent over £300 on a couple of items. 3 dresses exactly the same just different colours, all same size but only ONE fit. One was far too big and the other too small. The sizing on the other items was the same. Miles to big or tiny. But all labels same size. The clothing quality is RUBBISH! Market clothing is better! No idea how all these celebrities or Instagram people promote them or have clothing lines. It's honestly shocking. DO NOT WASTE YOUR MONEY! You'll be better off going to a market or primark! Cos that is the quality of clothing. REFUNDS?! Well that's a joke, they deduct £2.50 per parcel (charge for postage twice) and then take 14 days to refund. Funny that, I'm on day 15 since the parcels reached the warehouse and nothing cleared my account yet!

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Ordered a CURVE LADBABY MUM BLACK RUCHED SWIM SHORTS and LADBABY MUM BARDOT FRILL BIKINI TOP. The sizings are way off. Ordered both in size 18 and they're huge. It fits my aunt that's a size 22 comfortably. The swim short is not a short, it's more like a very high waisted bikini that gives no shaping and hardly any control. Bad quality, way overpriced.

Order clothes and half the time they get lost. Then takes you absolute days to contact ANYONE! Do it the correct way and send emails on the form blah blah. No one bothers replying. So then you sit in a chat and are like the 18th person in the queue, taking over 1 hour.
Still no one helped.

Then returned a different item, so far tracking said they received 8 days ago. Still no email stating the have it or that they'll refund me. Absolute joke!

Absolutely ridiculous excuse of a company. The amount of times I've placed an order that included 'pre order' items which have made a NEXT DAY delivery delayed by a week or more is disgusting! I placed an order with pre order items on Tuesday 29th March 2022, had to cancel it on 1st April 2022 as days of advisors telling me 'it'll be dispatched tomorrow' over and over was getting exhausting. I've just looked at the items on their site and the order STILL wouldn't have been dispatched yet! I even tagged Adam Frisby the owner in a story on Instagram explaining my frustration at him releasing new lines every single day when previous orders aren't getting dispatched and he viewed it and ignored it. He's more interested in making money off of non dispatched orders than producing quality products that arrive on time. I'll never order from them ever again. Horrid customer service, a useless company owner & 8 times out of 10 the clothes are cheap and poorly made. I've seen so many other women with the same issues so I'm not just being bitter over one order. I'm being bitter over multiple delayed / not received orders along with other peoples issues also. Not that Adam or any of the 'influencers' he uses will care, they just enjoy people filling their bank accounts & not whether you get your order or if your order is of long lasting quality for the excessive prices. One advisor ignored my annoyance and offered me 10% off my next order… whilst I was complaining about an order I still hadn't received…I'll stick to ASOS thanks!

Second time purchased from in the style bought my usual size once again jeans are poor quality and too small these were supposed to be stretch skinny jeans tight around waist skinny on leg until it came to the ankle where it was all baggy top was ok primark quality but not primark prices too expensive for the material and sub standard item of clothing will never purchase from in the style again they do new collabs then put their prices down couple days later can see why they can't sell the cheap quality clothes for river island prices I love my fashion and honestly would rather wear primark then their clothes please avoid.

Twice now I've paid extra for next day delivery for the parcel to not arrive on time which means that's twice now that I've not have an outfit for an event I was attending despite paying extra to ensure I would.
Why would you offer next day delivery if you don't have the capacity to?
The person on the live chat kept saying sorry but not offering any solution. When I eventually asked if he had a solution he said he could refund me the £4 delivery which seems a little bit insulting on an order over £150. When I asked for anything else, he said he could give me 10% off my next order.
If you think I'm ever ordering from here again after it's happened twice you've got another thing coming. If you can't get my order right twice, god knows how many people this has happened to.
If you're going to be useless at customer service, at least have competent people manning the phones and live chats.
Really disappointed in the service and won't be shopping here again. It seems the brand which started with humble beginnings has completely lost sight of the people it took to get you there. A real shame.

Purchased a bed wear set.
Very poor quality. Poor cheap polyester material with no gems sewn just roughly cut.
No returns slip in package and order number doesn't work on returns portal. Had to live chat to get return QR code. Returning was easy when QR code was given by taking to Asda.
Item returned and 28 days to refund money. Terrible service. Live chat disconnects if you ask for a site to leave a review.

With so many followers, I thought it was a great place to order from. I was wrong. The products are awful and there is zero customer service. I attempted contacting them about a return through their site and through Instagram. All they do is send a canned response asking for your order number and address... and never respond again.

Absolute joke of a company. Placed an order with them for 3 items. Received 2 which were completely different to what I ordered. Also were really poor quality. Returned within a few days. Received a partial refund weeks later even though I sent back everything I returned. Arguments are still going on 3-4 weeks later trying to get the rest of my money back. They also take a long time to get back to messages. Sure website says 48hr reply time. Maybe there busy coming up with more ways to rob people? I have had money taken from me for goods which were never received and had a load of hassle. 100% do not recommend and will never use again.

Ordered a Be kind charity t shirt. Several emails saying how would be a wait as out of stock, then a very strange one saying they had run out of sizing labels so might have the wrong label but would be 10-12 whatever it said on the label. When it eventually arrived it is obviously a Large and far too big to wear out anywhere. I wouldn't return it as I want the money to be donated to the Samaritans but now I'm wondering about that too! Obv not much demand for pink large t shirts... My new nightie!

Ordered leggings and a top got 2 pairs of leggings instead wring size! Been emailing for a week to try sort had to send photos and emailed about 10 times to be tike I have to send wrong order back then proof of order and if they still have what I wanted in stock I might get it! So rude so nasty DO NOT BUY FROM IN TNE STYLE will be asking yes Stacy as she is promoting this scam company how embarrassing fir there celeb collaborations

Still awaiting a refund after been asked to provide proof of the return. Which I did and still no acknowledgement. It is a farce of a company. No way to contact them unless u email then which they ignore constantly. DO NOT ORDER OFF THEM!

Horrible I got an email it was in the hands on the 4th of May and no email or refund since now the 30 th of June emailed several times and did a customer service form and no reply absolutely disgusted
And quality was shocking considering it's from people others look up to everything thing was see through and nothing like the picture wouldn't go there again