Lulus

Ordered 2 items for a summer wedding somewhat last minute. Items arrived to my door (Canada) in 6 days.
Dress was lovely size large and shoes size 7 (fit slightly big). Long story short they were a hit! Will order again :)

Ordered a dress for wedding, weeks later was told that they messed up and don't have it in stock and they dress won't be coming. Now I'm scrambling last minute trying to find a dress.

We ordered a dress and received it quickly but unfortunately, it was not the dress we ordered. I contacted customer service and they reassured me that I would not be charged any return or restocking fees. I sent the dress back and we received a full refund in less than a week. Though our purchase didn't work this time, I would definitely shop with them again.

I used only once, washed it according to the instructions and this happened. Also I left a review at lulus but they never published it. I learned that they're not honest with their reviews, they only publish the good ones. I won't buy again at Lulus.

I recently made my first purchase from Lulu's. I'm 5' tall and don't have a typical body shape so I need to purchase multiple items to find the best fit (as do so many women), and often an item doesn't work for my body shape & needs to be returned. After making my first purchase from Lulu's I read their "excessive return" policy, which states anyone who makes frequent returns are banned from future refunds or returns. With this policy, Lulu's is outright excluding people who don't have the typical body shape & rely on purchasing & trying on multiple items in order to find a fit. Now I'm afraid to make another purchase at Lulu's because I'm afraid I'll be banned from refunds. So I will not purchase from Lulu's again & will continue purchasing at companies that have a fair return policy. NOT RECOMMENDED.

After horrific experience with Doris Wedding and Hebeos I was so hesitant to order a dress online but Lulus renewed my trust.
I ordered 6 dresses- I'm wearing 2- return the other 4 with easy prepaid QRS code via UPS and quick refund into bank account.
If you order from Doris Wedding or Hebeos you will not be able to return it. Zero return policy regardless of what it says online. Both Chinese companies that are not held accountable by BBB. Awful. Awful. Awful. I'm donating 3 dresses to woman's organization at expenses of $600.
Please see attached photos which are screen shots from email correspondence from customer service Hebeos versus Lulus.

I wish I had better things to say about Lulus. I bought some business casual pants on sale, and while they are definitely super cute, they're clearly made out of cheap materials. Of the three pairs I ordered, one's zipper broke immediately, and another has a giant tear in the pocket. Haven't checked the third pair but there's likely something wrong with them too. I think if you're going to go for fast fashion, you might as well go to one of the super cheap places, because honestly the quality is nearly worse.

I'm so disappointed in myself for not reading reviews prior to ordering from LuLus. Seems to be a common issue as I received an email regarding my return and it stated that due to hair and fibers, I could only get online credit. I like many others have stated, tried dresses on once, immediately after a shower, no makeup, no deodorant, and no pets. Once tried on, I immediately put back into the packaging and box for return. These were both black dresses and would virtually be impossible not to have a fiber or hair on it. I would bet had I looked closely, I would have seen hairs or fibers upon opening, What a complete disappointment. Due to principle, I will look into options of getting my money back. And I wouldn't have given any stars for a rating but it wouldn't let me post otherwise.

I am not sure why they advertise the brand is made and shipped from the USA. While the item I received shipped from a US address the tag on the garment said MADE IN CHINA in huge letters. I don't have a problem receiving items from other countries that how the world works. I have a problem with the price point for the quality of the item. The dress I received is nice looking but it feels like I could have gotten a higher quality item from another store (that doesn't claim it's a luxury brand) for half the price. I am keeping the ítem because it is wearable (though they do run small) and honestly from the other reviews I've been reading recently I don't want to deal with the hassle of returning. I wanted to give an honest opinion for anyone doing research about purchasing items from this company. I won't be purchasing again from this site.

Yes.It's really good and reliable. I have recommended it to my friends.So please rest assured to buy, thank you Lulus.

Although dresses were nice and good quality I returned as neither of them fit. Tags were still on dresses as they were only tried on for less than 5 min and then placed back in box for return. LULUs claims tags were not on dress when returned which is false. How do I prove tags were on dress? Lulus refuses to refund- will never buy dress again as there is no way to prove tags were on dress when I mailed back-- total RIP off - do not recommend if you feel dress may not fit! Terrible company.

Lulus is an amazing option for and wedding/bridal events. Their dresses are absolutely beautiful and perfect for before and after ceremonies. They also sell beautiful elegant wedding dresses. Their dresses are also a perfect opportunity to buy brides made dresses. These dresses are reasonable prices and has thousands of different designs.

Lulus is always a decent dining experience. We came for the prefix menu today for Thanksgiving and it was a very nice menu with many items not specific to Thanksgiving. The one issue was the 2nd course. Very strange that all three choices had goat cheese. If you are allergic to goat cheese you are out of luck. Why would a chef design a menu with three goat cheese dishes. Very odd. If someone has an allergy they should be able to do something for them prefix or not. Offer them two soups. It was just bad menu planning.

I was extremely pleased with the quality of this dress. I bought it a size up so that it would be elegant and still be flattering on my hourglass figure. The color is a more true turquoise blue than shown in the picture, which is fine because I didn't want something that was too purple or too bright. The other great thing about this dress is that the built-in underwire is removable so you don't have to deal with finding an ugly bra underneath!

The food and service was great! We had a great server named drew who was quick and did a great job and was very nice

I heard about Lulus through a friend and thought I would visit their site. I found items that seemed reasonably priced and on trend. This was my first time ordering clothing online. I received my orders yesterday, they came in two separate shipments - all 4 purchases fit perfectly. I am a bit hesitant to purchase anything from Lulus again however due to the duties applied and the exchange rate. You can expect to pay an additional $50 per $100 spent on Lulus items due to the conversion and when you receive the items an additional $30 per $150 for duties. So in all with two orders I feel like I spent $160 additional. I wish there was a Lulus Canada site.

Just received my purchase order and beyond happy that I could not pass up the opportunity to tell everyone! I will admit I was worried about the quality the fit and delivery I ended up purchasing a plan B and C elsewhere so that my disappointment wouldn't be too bad but when my purchase arrived in accordance to the method I chose, my review meter began. As I tried on the piece it blew my mind and exceeded my expectations-
Lulus has just gained a frequent customer! Thank you! Now for the shoes…
Carmen
Queens NY

I've been a big fan of lulus ever since discovering them and have never had an issue until I opted to get store credit for a return instead having the funds returned to me. I have since tried making several orders where I selected to use store credit but then found later my credit card was charged instead. My store credit should have been used in its entirety but was not and this was after a few attempts to use store credit as there website explains. I finally had a free moment to contact customer service and they gave me the run around about how they could not give me back my store credit despite my issues using it on there website. After I pushed some more they offered to return it for some previous order and before I agreed to do that they did it without my approval. I then asked them to fully refund my credit and they finally did it but not without considerable effort and pushing on my part. I regret ever opting to have store credit for a return and I hope no other customer has to deal with the same thing I've had to deal with. Regarding the story credit problems I give them one star but because they did ultimately resolve it (after a considerable amount effort!) and in the past I've had good dealings with them I give them 3 stars overall. I hope they resolve the issue with store credit but until they do don't let them give it to you or else you are going to deal with a big headache trying to the money back from them.

I love this store! I came upon it looking for bridesmaid dresses and was unsure if it was legit initially. After some google research, I learned it was indeed a legitimate business so I decided to order and give it a try. I have not been disappointed since. The size guide is extremely accurate and helpful. The clothes fit how they look in the pix, and they are delivered quickly. I'm very pleased. Each piece I've ordered is even prettier in person.

I bought 5 items, wasted $150+ and could not get a refund on any! Cannot reach customer service on chat, text, or phone call - all robots that don't connect you. Call literally hangs up after a minute of wait time. They stop you from responding on the chat by blocking your area to type. They charge your phone carrier a fee to text.
All items came super cheap - shoes looked like they had glue coming out all seems. Ordered a small dress, it was XL with a S label sewed in.
Will never purchase again. Terrible experience.

Lulus makes their return process look easy but you will be out over $50 if you try to make a return. You get docked the shipping cost for both ways which will be over $30 (the return shipping is more expensive) and they will NOT refund you the sales tax, which is unheard of. Instead, after back and forth with them passing me to different departments because the customer service rep couldn't do simple math, they linked me a to Canada Border Service Agency's website to mail a form to the government to get my sales tax instead. They provided no guidance at all and said it was their standard policy. I've had international refunds before and this has never happened before. They always refund the sales tax. It makes no sense why Lulus wouldn't refund the sales tax and get the refund from the government themselves. This has been the worst customer service experience of my life. They don't even have a customer service phone line. I have warned all my friends and will never be shopping here again.

Be very careful if you are an international shopper! Shopping from Canada was an absolute nightmare. Purchased items and it is virtually impossible to get a full refund. Was on the phone for an hour with customer service only for them to tell me they don't help international clients. They sent me to a webpage where someone responded and said that I'm not entitled to receive my sales tax back ( as well as shipping which is not included!) how is this possible? No other international store does this at all! They told me they will email me a link to the Canadian website where I can mail in a form to get a refund through the government? Never ever shopping here again. Have told all my Canadian friends to avoid at all costs.

Extremely poor customer service! Their website crashed several times during their sale and they would not honor the promo code even after me reaching out multiple times. I have been a long time customer and now they have lost me as a customer for good because of their poor customer service skills. Their clothes are hit or miss, some of them are very cute while some of them look nothing like the pictures. Make sure to keep the tags on because they won't return it without one. I don't recommend this company, they don't value their customers.