Old Navy

They always forget items in my package and since they do not reship missing items I have to wait fiveever for a refund. Useless customer service.

I have made multiple purchases from them and have been consistently satisfied. The delivery of my orders is always prompt, and the sizing is comparable to what you would find at Old Navy - for certain items, I may wear a large while for others, an XS. What sets the website apart is that customers are able to share reviews and photos of themselves wearing the clothing, allowing you to see how the clothes look on real people. I find this feature particularly admirable because it can sometimes influence my decision to make a purchase. Overall, I highly recommend Old Navy and plan to continue shopping there in the future.

Don't waste your time. The clothes are cheaply made and basically fall apart. They also refuse to budge on their 30 day return policy. They just give you the run around. The store will deny a return and tells you to call a service number who leave you on hold for 15 minutes just to tell you that you wasted your time calling and just reiterate their 30 day return policy. Never again.

I visited the Old Navy at Bayshore Town Center in Glendale Wisconsin and was asked to pay $0.15 for a bag to carry my purchase out which is ridiculous. I will not shop at Old Navy anymore there are no signs posted saying you need to bring your own bag it made me very uncomfortable and it could give the assumption that I was stealing not cool

I swear that they missize their jeans. Bought a size 10 boyfriend fit and they were too tight. Bought a size 12 and was swimming in them. I literally have to go into their stores to buy jeans bc every fit I wear a different size. But I love their jeans. Great jeans at a great price when on sale. Having previously worked in a jeans factory all your expensive and cheap jeans are cut from the same denim. Besides the sizing thing I have not once have had any issue with Old Navy in store or online.

Recently, I bought some clothes at Old Navy. They lasted only until the first gentle wash. Colours were running. A light cream colour blouse turned dark pink, brown, purple. Misty pink shirt turned brown. Green emerald top stretched in the wash, colour was bleeding and damaged good items. It looked like their clothes were dyed with watercolour.

I ordered a pair of Jean's needed them for a baby shower i was attending, they sent me the wrong item, asked them to resend my Jean's and if they can expedite my order so i receive them on time. They couldn't do that for me, so i asked for a credit on my bill. And they said they apologize that they can not help me. Their Customer service was horrible. It was an error on Old navy end that they sent the wrong item and there was no Customer satisfaction at all. So disappointed.

What happened to Old Navy? It used to be a place to buy cute, well-fitting basics for reasonable prices. The choices now are just plain ugly and short-lived trendy. My last straw is a pair of powersoft leggings that WILL NOT stay in place. Good thing I wore them around the house first because I could NEVER wear them to work out. I bought them despite not being able to read reviews as they would not download after multiple attempts I might send them back even though I already washed them, they are that bad. My recommendation? Hire better buyers, hire an experienced web developer, and backburner the social justice stuff.

Warning! We received our first bill from Old Navy for a charge card that we never received and because we didn't charge for 2 months their was a monthly $2 fee and $30 mothly late fee. Totaling $64 for a card that we never received.

I received an online order today from Old Navy.com. It was defective as they call it.
The jacket had damage that was obviously not caused by shipping. I therefore believe someone at warehouse/store decided to ship a defective item. Plainly they couldn't sell it in a store, so decided to ship it to an online customer who couldn't preview the item. I was offered a return. And had to pull teeth to get an exchange. Then, thank goodness that I checked to see if the store had it in stock before driving to make the exchange. They would have allowed me to go to the store then get told there that the item was not in stock. So again they offered a mail in exchange. I don't think I will shop here again.

Biggest L ever as they lost a customer, a customer that recommended other moms to shop for clothes for kids. First, they work with ONTRAC for shipping and ONTRAC is the cheapest and worst "shipping" service ever as I never receive my items. Secondly, I called old navy customer service after viewing that ONTRAC didn't have my apartment number which is bull because I provided it when placing my order with OLD NAVY, the rep told me not to worry that he was sending the information to ONTRAC; 6 days go by and I never received my package. I decided to call old navy again to check status on my order and was informed that my order was even coming to me and had been sent back to warehouse, and at this point they had one of my items no longer in stock, pissed off I asked what they are going to do for me and for the wasted time. He stated the last time I called was never documented and basically called me a liar and rep put me on hold to come back to tell me he could offer refund. I'm extremely unsatisfied with old navy and their service; won't spend any more money not refer any other people to this place. The worst!

Old Navy has gotten quite expensive with their merchandise. The shipping is $5 and $7 and is not refunded when you return an item. These are the reasons I am looking elsewhere now.

I shopped at the Homestead waterfront store this afternoon and the clothes that the workers had on were not proper for a business. They did not fit properly and I didn't know who a worker was or if they were customers. I like old navy, the sales, the quality, the variety but wish there was a better dress code for the employees.

I try to return the online item but they refuse to send me a label to return it because I can't remember the billing address from my Apple Pay.
I just want. A refund rebel and sent it back to the store then money goes back to the original card. Who creates a stupid policy like this?
They didn't send any receipts in the bag to reduce the cost too. How difference between sending the clothing bag by mail and returning it to the store without the detail about the billing address? I will not buy anything from your company again all my life cheap cloth and a stupid policy

Well I had a $10 reward I tried to use it I didn't know you had to spend 25 + 2 get it it didn't say this on any place and now I can't use it after a week of trying to use it now it expired I will never ever buy anything from this company again not good customer service...

30 days DOES NOT allow enough time to receive order, try on, make a decision...to keep or not to keep (especially if you are out of town when the order was received!) and then return if not satisfied or happy with purchase any items! I have just spent 30+ minutes chatting with customer service. NO HELP! I asked that I could speak to a manager but employee said the manager would not be able to help anymore than he did. I have shopped with Old Navy for more than 25 years and 4 items, 4 items!... that are brand new, with tags, unworn, that I didn't like the way they fit will never be worn. I have spent thousands of dollars and I don't know if I'll be back, I can't believe they won't make a customer happy, I'm only asking for a simple return, exchange, store credit, something to resolve the situation. Sad!

I have to wait for several weeks and then it says that the address does not exist...
Very disappointed...

Often. Very rude remarks made to me by the very young workers. Stops me from going back. Sad. I dont ask because the attitude is very prevalent. NASTY

Absolutely absurd to charge for a bag. You have loyal customers that shop there and you can't even provide a bag at no charge. Ridiculous!

We must stand together against corporations that devalue women. Old navy westlake ohio and maybe the rest of the stores no longer carry plus size clothing in the store. How hurt that must make the plus size girls and women feel. Women need to stand together my kids are canceling their cards as am i, its a hateful message to send.

Cashier at old navy was a guy that was extremely rude, he said he has to make sure I wasn't an online hacker, asked my number twice made me scan my debit card twice, asked for my license, who does that, a family mom with her son, if he did not want to help me Next time Say So!

I am a long time Gap Brand shopper. I even used to work for the Gap. However, as of today, they have lost me as a customer for good. Tried to return several items past the 30 days fully willing to accept merchandise credit at current selling price. All items are current, tags on and selling for the full price I bought them for. Yet they would not even give me merchandise credit as they have in the past. My mother died, AND I moved my entire family to a new house during the window of the return policy, the bag simply got lost in the chaos of the move. Their new return policy is unacceptable and I will take my business elsewhere as a result.

So, I ordered 4 items from Old Navy for a cruise I go on this week and received ONE of those items but did NOT receive the other three today in my package. Instead, I received TWO items I DID NOT order and that were incorrectly placed in my package.

When I spoke to a representative and their supervisor, these were the only options that Old Navy was willing to offer:

1. Issue a return for the incorrect items that I did not even order and once that is received THEN I could get credit for the items that I ordered but never received as promised by their order confirmation and shipping confirmation.

2. Charge me a SECOND time for the items I originally ordered (and already paid for) and then issue me a credit for the first charge once they received their incorrectly shipped items back. After a LONG talk about the lack of customer service, they said they would expedite shipping of the items I should have received TODAY.

Note:
-They are now out of stock for a dress I originally ordered and they had in stock so even though I paid for it, they confirmed the order and shipment, I have no option of receiving the dress.

-If I had NOT BEEN HONEST, they would have issued a refund within 1-2 business days without waiting to receive the incorrectly shipped items back however, because I was honest, I now have to wait for them to get the incorrectly shipped items back before I get my refund.

My thoughts….Old Navy, your customer service policies are terrible. Old Navy policies seek to serve the company and definitely not the customer.

I was never given an option that honored my honesty, expedited the receipt of the items that I already ordered, paid for, and was confirmed as supposed to receive. Your policies are business-serving and do not honor your customers in any way and need to be re-evaluated and given some old fashioned "the customer is always right" attention. Also, you need to give your customer service representatives the freedom to help their customers with options that best serve the customer.

Ridiculous. Be warned, friends!