Pretty Little Thing

I placed a large ordered of 50 items, all of the same style just in various sizes. I only received 48 items with one extra size that I did not order and 3 items missing. I have been going back and forth with customer service for over a week trying to get this rectified and they have done nothing but ask me to jump through hoops. This return/ exchange process has been so difficult I have just decided to eat the cost as dealing with their customer service is more exhausting than it is worth.

Ordered a pair of heels size 6 and they sent me a 4. I'm a size 6 and you can fit another foot in there, so sizing is wayyy off. Not to mention my toe screamed during the 10 seconds I tried them on. Now I have to pay out of pocket to return the item!?! Wth?
The dresses are absolutely trash, see through and itchy material.
No refund or exchanges so i'm stuck with 4 items I cannot wear/use.
I'm embarrassed to even gift them.

Will never order from them again, they should be banned from selling

Materials are so so so bad. Dull colour on each colored items.
Far fat from what they look on pics.
They charge for shipping and also to Return.
No customer service whatsoever.
Literally I have never had this bad experience. Its a scam

My 14 year old daughter saved her $ to buy a pair of pants but it did not fit. She returned it within the time period, but did not get a refund. We sent over 6 emails/ complaints, follow- up but to date - 18 months later, no refund or contact. To make matter worse, on their contact info, they say if you follow- up, your query goes to the bottom of the list.

It's unethical and shameful this company, along with the owners take advantage of teens/kids with no repercussions.

First, the quality of clothing is not bad. I generally shop designer, but for the sake of giving this place a shot after one of my friends recommended it to me, I almost didn't buy because the prices were so low. This was during their holiday sale, but I knew it was fast fashion because there were so many items. I just think the clothing is much better than I thought it would be for the price.
The clothing runs a bit bigger than I expected. Since this site is based out of the UK, I figured my measurements would be a good guideline oh, but I would say about 40% of my order is way too big. I will have them altered anyway. They do not offer free returns, but when I explained my financial situation, they sent me a label which was really cool of them to do. I placed two orders at about $400, and I did place a third order for only two jumpsuits. I cannot speak highly enough about my interaction with customer service and all the amazing clothes I now have. Because of my long legs oh, I was able to wear tall items, but because of my size, I was able to wear petite sizes. This makes almost all clothing wearable for me except plus size. I also like that they do have an awesome selection of fashionable plus-size clothing. That is difficult to find these days as plus size clothing is generally more expensive, and they give the same low prices equally.
The only con is that they don't exchange clothing. They will give you a refund to repurchase the items, but the clothing I got was way cheaper than their normal prices. So I would not be able to repurchase the items completely. I am not docking a star for this as it is clearly written in the FAQ that they do not have a way to exchange clothing at this time. It was not in the fine print, and it is my mistake for not checking out their policy before I buy. I don't know many people who do that oh, and I would be betting that most people don't, but since it is clear as day on that site, I can't blame PLT for that. I am so happy with my purchases, and I know a seamstress luckily oh, so I will probably get it all the big stuff taken in as I believe it is worth it. I had such a seamless experience with this company.
Also, since shipping was not free, I decided to pay the extra couple dollars for express shipping, and my order came in 2 days. Yes, from the UK. 2 days! Imagine my excitement when I saw those big huge bags in front of my door when I got home. How awesome!

I placed an order for a beautiful dress on my birthday, the order was not processed and they went into my account 3 times to take payment. It's hard to get in contact with customer service plus they just restricted comments on their page that speak of this issue.

I had to call my bank for the money to be returned, DO NOT SHOP HERE!

PLT used to be an amazing site where I would get cute items for the low $$ in 2018, not any more.

It said on the checkout page that the total using a discount code was $60. That's including tax and shipping thanks to the discount code it said that it was applied multiple times. I clicked pay now next to the $60, and it gives me a confirmation page saying it charged me $75 when I didn't consent to paying $75. The only confirmation I have access to is WRONG, and I didn't agree to and they refused to refund me. DON'T SHOP HERE.

I have ordered a number of clothes from PLT and I've always been happy with the quality and service. I ordered a dress which arrived yesterday but did not have the required belt attached. I messaged them on fb and received an immediate response by Melody who was efficient and v helpful. She informed me that another dress would be sent straight away and I didn't even need to send the original dress back! Outstanding customer service. V happy with this website.

I purchased some items in summer 2021 and returned them since they couldn't fit and the quality was poor.I contacted customer service multiple times and have not received my refund till this day. Please do not purchase anything from this company you will regret it. They are very unprofessional and dishonest.

Qualität ist schrecklich, wollte alles zurücksenden. Nun das stellte sich als extrem kompliziert raus, da meine Bestellnummer "nicht korrekt" war. Sie haben mir dann ca. 5x die falschen Angaben gemacht, wie ich die Retoure tätigen muss (ist ja wirklich nicht kompliziert!). Nun warte ich natürlich seit einer Ewigkeit auf mein Geld. Sie haben auch da wieder Dinge versprochen und nicht eingehalten. Ich glaube sie wollen einfach, dass man dann irgendwann aufgibt. Werde def. Nie mehr bestellen.

For what you're paying for you can get so much more in other sites then what I got here. Don't buy stuff from here please. The swim suit that I bought from there I haven't worn it ones and I payed top dollar for the item. The tag wasn't on right and there was loose threads everywhere. I ordered a large and I followed the size chart. I measured myself and when it came it didn't come a large it came an xxl

I have purchased a Free next day delivery royalty membership, ordered something on August, 11th and received a notification from Evri on August 12th that the items are with them and that I should expect a delivery shortly with more information. 2 WHOLE WEEKS LATER - STILL NO DELIVERY, OR UPDATE.

Prettylittlething refuses to acknowledge my frustrations, issue my refund and keep sending the same response that I should wait a little longer. There is no number to contact Evri or PLT, and I am not making any progress. A complete disappointment.

I placed a order over a month ago with this company! Tell me why I still haven't received my package! I have been back forth by email with this company! I have even asked these $#*!es to at least return HALF of my money! They refuse to do that. Told me wait till august 5th to get the package, that date came and still NO PACKAGE! This will be my last time ordering from this company! Respectfully KMA!

The receipt shows the discounted price plus standard shipping but the total suddenly spikes to $20 more. I emailed them regarding this because I just want to be charged the right amount and they said they cannot. The order receipt displays this price error. I will be taking this up with the bank as it's fraud.

I ordered the Plus White One Shoulder Pleated Detail Midi Dress. The dress looked nothing like the website. The hems were showing, the dress was see through and felt like a table cloth. They want me to pay to return to them knowing the shipping costs is extremely high and probably equal to the cost of the item or more and currently I am in a dispute with them. Thank God that I ordered through PayPal. Coincidentally they don't allow people to leave reviews on their website. Do yourself a favor and don't order from them. I'm attaching pictures of what I ordered compared to what I got.

I order 2 items with this company back in May they shipped an empty package to Fedex and refused to contact FedEx directly to check the status. They first told me they would resolve this matter if I didnt receive my items by June 18 then that date has come and go with no items. I contacted them and now they're saying reach out to them if I dont receive my items by July sometime which will be 2 months... Its ridiculous how they treat there consumers and I would never order anything from them again. The customer service is horrible. Please do not shop with this company you will be very disappointed

Terrible. Ordered about 20 items and only 1 fitted. The sizes are all over the place. Some coming up big and some coming up 2/3 times sizes too small. Not even just a little bit. Reached out to customer service and they were less than helpful. Would not recommend and will not be using again.

**************023 Where is my order? I have reached out to yall via email and still no reply. Reply!

Als je iets terug stuurt krijg je je geld niet. Ze willen dat je het geschil sluit bij PayPal, maar die adviseren het niet te doen, omdat je dan helemaal nergens recht meer op heb. Ik moet tot 2 juni wachten dan sluit het geschil. Dus willen ze dat ik het voor die tijd doet. Weet een beter naam voor ze. Big ugly thing!

Moving forward I will not be ordering from pretty little thing the return process is horrible and I'm tired of being charged

I ordered a dress that was too big. I live in US and I returned it. They promptly made the refund as soon as they've got my return. Thank you Pretty Little Thing!

I had a missing item from my delivery from PLT. I had a total of 18 items that were supposed to be delivered but only 17 came. When i emailed them they stated something about the camera footage shows them all items were scanned and put into the bag so they believe i received the item and am just lying about the item not being there. They said they would not be issuing a refund or would be resending the item. They literally STOLE my money for this missing item. I will be contacting a lawyer and will be suing them for stealing.

What went wrong more like what didn't go wrong! This was my first order as a first time customer to deal with this company. I ordered "Lime and Dandy soap bars" paid for express delivery.
Firstly my package didn't arrive when it was supposed to and then when it did arrive it contained "unicorn bath bombs" labelled as Lime and Dandy soap bars. I got a load of apologies via messenger, email blah blah. I was told that when I returned the wrong items I had received that the correct order would be shipped only to find out that the Warehouse had refunded me already even though I had stated quite a few times that I didn't want a refund just the original order that I had placed with them, I didn't mind waiting a few more days. Then after apologies about that mistake they said that I could retry ordering the original goods that I wanted. In all fairness if this company had any ethics they might have considered as a good will gesture giving me my order, not, look for me to give them business that they can't be bothered fulfill. Now I am fair and will amend this review if they do the decent thing but I won't hold my breathe a positively horrible experience with PLT. I have all correspondence of my dealings with this company if anyone wishes to see it.