• Rosewe

Overview

Rosewe has a rating of 4.22 stars from 5,359 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rosewe most frequently mention customer service, good quality, and many compliments. Rosewe ranks 3rd among Discount Clothing sites.

  • Service
    769
  • Value
    756
  • Shipping
    769
  • Returns
    709
  • Quality
    748

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 84%
Positive
861
Neutral
42
Negative
122
254
See all photos

What reviewers want you to know

Positive highlights

  • Vicky is very good in her Customer Services, I really appreciate her help and quick response!
  • "Rosewe to me is always a great shopping experience.

Critical highlights

  • I asked for them to send me their return address and I get: "Sorry for what happened.
  • Received all wrong sizes, even after going precisely according to their size chart!
How would you rate Rosewe?
Top Positive Review

“Good purchase”

Ikeorji C.
6/27/23

I am happy I bought from your company though the price was a bit high for me as a student but I loved the dresses. They fit well and the quality is worth it.i have recommended some of my mates who saw it and liked it. I would buy again from you because of your honesty and commitment to customer satisfaction. There are a lot of clothing line out there duping people of their money but your company is an exception. I thank you all for being there for people like us. Keep up the good work.

Top Critical Review

“Delivered after return window”

Elizabeth H.
7/27/23

My dresses were not bad, although the quality was slightly below average. However, their policy states that items can be returned within a window of time. My items arrived a month after that window had closed. They contained no contact information or directions regarding returns. I was, therefore, stuck with two dresses I did not want.

Reviews (5,359)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (711) return address (35) size chart (94) return policy (53) bathing suit (81) order number (36) shopping experience (51) quality products (35) delivery time (33) right places (17)
Thumbnail of user ikeorjic
1 review
0 helpful votes
June 27th, 2023
Verified purchase

I am happy I bought from your company though the price was a bit high for me as a student but I loved the dresses. They fit well and the quality is worth it.i have recommended some of my mates who saw it and liked it. I would buy again from you because of your honesty and commitment to customer satisfaction. There are a lot of clothing line out there duping people of their money but your company is an exception. I thank you all for being there for people like us. Keep up the good work.

Thumbnail of user annien126
1 review
0 helpful votes
July 15th, 2023
Verified purchase

Only issue is I had no idea the trousers were joined to the top jumpsuit style. Plus I cant do up the back zip on my own so i have to have someone on hand to do this... and this means on a night out i will need someone to come to the bathroom with me every time to a) undo zip and b) do it up again when bathroom visit finished!

Thumbnail of user browns64
1 review
0 helpful votes
November 12th, 2021
Verified purchase

My order arrived quickly. Everything fit well and I was only disappointed in one item due to it not having pockets like it shows on the model wearing the item.

Thumbnail of user mrsmaneem
1 review
0 helpful votes
June 29th, 2023
Verified purchase

Tried the dress on, fit me ok, like the colour. Can't wait to wear it very soon for a wedding. Thank you

Thumbnail of user colleent200
1 review
1 helpful vote
July 14th, 2023
Verified purchase

I expected the gold to be more vibrant, nevertheless, you can not lose with this purchase. Bought a L. I am 5' 10" and no hemming was needed. There is a lot of stretch in the material, so I had the top adjusted to give the closer look I wanted. I played with it so the cross over can be at the back or at front. Never used the zipper once to put it on. Washed it and it didn't shrink. One of my outfits for a weekend affair. I had fun with the dress. Can't wait to rock it!

Thumbnail of user saritay2
1 review
0 helpful votes
March 6th, 2022
Verified purchase

I love all my outfits from Rosewe. I find most of their products with great quality and latest design.

Thumbnail of user raol
1 review
2 helpful votes
March 12th, 2023
Verified purchase

Clothes are not true to fit nor the colours are the same as shown on the website.
Material is of very poor quality

Thumbnail of user vivicas1
1 review
2 helpful votes
August 25th, 2022
Verified purchase

I purchased a jumpsuit and because this was my first time ordering from Rosewe, I ordered a large in case the sizes ran a little smaller. Well, when I received the jumpsuit and tried it on, it was too big. So, I initiated a return to exchange my item for a smaller size. The exchange process was fast and easy! I'll be ordering from Rosewe again! The customer service representative who took care of the exchange was fast and efficient.

Thumbnail of user cliveb57
1 review
1 helpful vote
August 26th, 2022
Verified purchase

The advertisements of a product range were true to life. The choice of styles and materials was quite vast and superbly presented.

There was a delay with delivery not of the providers cause. However the communication and advice was responsible and very helpful. Their persistence in solving the issue paid off and the delivery was then made quite swiftly.

The product was excellent and I have a very happy wife.

We will deal with this company again in the future.

Thumbnail of user searsc1
1 review
0 helpful votes
October 1st, 2022
Verified purchase

I can not believe how quick the delivery was.
The dress fitted to perfection.
Quality fabric, great finish
I will definitely be ordering more from this site.

Thumbnail of user elyseb40
1 review
0 helpful votes
July 24th, 2023
Verified purchase

Thank you so much to Rosewe support for your help in receiving my dresses! I love getting clothes from your website!

Thumbnail of user deborahs1432
1 review
20 helpful votes
April 16th, 2021

The company ought to be ashamed of their misrepresentation. I have never been SO dissappointed and felt taken advantage of by my purchase. I bought what I thought was a supposed(white), turned out to be a cream one-shouldered /with silver,(not glittery like the photo)jumpsuit; for a special occasion. Back lighting can be deceiving, but It didn't do the photo, justice. It was cheesy looking, shabbily made and too short for my 5'5" frame. I will NEVER trust to make another purchase from this company again and I deserve more than an apology!

Tip for consumers:
Be very leery of item looking anything close to the picture shown.

Products used:
Clothing: Dressy jumpsuit

Thumbnail of user charlesc63
Rosewe R. – Rosewe Rep

Hi,Deborah S.

I'm sorry that our products did not satisfy you.
Can you tell me your order number?
I will check and give you a reasonable solution.
Waiting for your news.
Sincerely
Rosewe

Thumbnail of user marys5028
1 review
0 helpful votes
August 4th, 2022
Verified purchase

I thought I was going to have a hard time but Kuahi, was so helpful. She knew right off the dress I wanted from my last message. The return transaction was so easy nothing to worry about. Rosewe, you have an ongoing customer here because I love the clothing and I look good in them. Thank you so much!

Thumbnail of user rocior60
1 review
1 helpful vote
July 4th, 2023
Verified purchase

There's 2 reasons why I'm unsatisfied:

1. I was unable to cancel my order when I see the date of arrival, however unable to get through any way. I was buying item to wear at my mothers funeral service.

2. I want to return it, because item is too small, does not reflect the size ordered.

I haven't followed up because I'm having a very difficult time with the loss of my mother. Please send me a return label yo send it to you & get my money back. I thank you in advance.
Respectfully,
Rocio Rivera

Thumbnail of user martinq46
1 review
1 helpful vote
September 14th, 2022
Verified purchase

Rosewe is pretty amazing. I have not had to return anything due to dissatisfaction or anything else. I bought several pieces and only one dress was too short so I'm going to gift it to a lady I'm my circle that's my size but shorter that's how beautiful and well made that dress is. I'm very selective about my style of dress and I am well pleased. Thank you Rosewe for being who you say your are. This helps people that are skeptical like me breathe a sigh of relief.

Thumbnail of user anam718
1 review
1 helpful vote
December 15th, 2021

I would like to say that the dress matches exactly what is on the website, the material is great quality and fits very well on the body. I'm super enchanted.
The delivery match exactly to the time what they said and everything arrived well packaged. Thanks

Products used:
Dreas

Thumbnail of user geraldiner131
1 review
0 helpful votes
June 8th, 2023
Verified purchase

(1).Took delivery a long while to get to me. Would be nice to know where items are coming from before placing the order.(2) Event was over when dress arrived. (3) Dress needed to be lined, for u could see through material

Thumbnail of user laveniam5
1 review
0 helpful votes
September 15th, 2022
Verified purchase

My experiance with Lydia was outstanding. She freely gave me all of the information I needed to help with my problem.
Thanks again.

Thumbnail of user jessiec214
1 review
0 helpful votes
September 20th, 2022
Verified purchase

Lydia was very helpful. I am unable to receive mail on this email if not pertaining to the business and tried to stop however no one helped until I had a live chat with Lydia, she has great customer service skills. I would work with her anytime. Thank you.

Thumbnail of user patriciao1172
1 review
0 helpful votes
July 14th, 2023
Verified purchase

Easy to order and delivery was in arranged time.
Good packaging too. I will defiantly order from you again.

Thumbnail of user barnesw3
1 review
0 helpful votes
February 7th, 2023
Verified purchase

Thank you for the Coupon!, Customer service is awesome, I will continue to use Rosewe and tell my friends

Thumbnail of user jacquelinec808
1 review
0 helpful votes
September 22nd, 2022
Verified purchase

My experience was very good because i didn't understand what was going but. Kushi make it so easy for me he is done a great job thank u

Thumbnail of user kuzevicm
1 review
0 helpful votes
June 12th, 2023
Verified purchase

I was a bit stressed about receiving my 2 purchased dresses for my daughter's wedding and reached out to customer relations. Sunshine answered me within a day and assured me she would make sure the dresses would be delivered in time. She was excellent at communicating and putting my fears aside. The dresses arrived and Sunshine gave me instructions to track them. The products are great but your customer service is commendable. Thank you Rosewe and Sunshine, Magdalene

Thumbnail of user bryanc427
2 reviews
0 helpful votes
August 4th, 2022
Verified purchase

Sunshine did an excellent job taking care of a problem that I created! 5 star service at it's best and done very quickly! Thank you for your help!

Thumbnail of user pagetc1
2 reviews
1 helpful vote
January 4th, 2022
Verified purchase

I bought clothes from China in the past, bad experience. I told my friend that I ordered clothes from Rosewe. When she told me they were coming from China, I thought Oh No! I e-mail Rosewe to cancel my order, they had already shipped it. Their response was quick to tell me when the clothes arrive I can return them. Package came New Years Eve. I tried on the clothing n was surprise how nice they fit. Nice quality. I e-mail them back n told them I'm keeping all 4 of my outfit. I will be ordering again.

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.

Business Highlights

  • Free Shipping Over $69
  • 30 Days Easy Returns
  • 40% Off in Total for New User

Company Representative

Thumbnail of user charlesc63
Rosewe R.
Typically responds within 6 days

How do I know I can trust these reviews about Rosewe?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.2
5,359 reviews
Have a question about Rosewe?

Related articles and tips

6 Prom Dress Disasters

Prom season is here, and you deserve to look and feel amazing for your big party! Whether you are attending prom for the first...