Secret Sales has a rating of 3.81 stars from 621 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Secret Sales most frequently mention customer service, great prices, and high street. Secret Sales ranks 9th among Designer Clothes sites.
This company does not typically respond to reviews
I ordered 2 items that were related. They had the size and color I wanted and it was a simple step to buy and to pay with PayPal. The items arrived in a relatively short time, highly recommend.
Secret sales tried to remove a review on trustpilot hence why trustpilot should not be trusted and hiding the truth! " MISSING ITEMS! Be prepared that you will have missing items! They send you a couple and don't send you the rest of your items! You items show up missing and to reach out to secret sales is nearly impossible as their response time takes a very long time! So watch out for that when you order it's been over a week and update now almost 4 weeks and they have not turned up! And instead sent me a screenshot of the dispatch list which further proved that the rest of my 11 items "received" were NEVER shipped! Though they lied about it being shipped! Lazy and incompetent scam of a company Because I'm missing items and I have reached out for help and they are dodging responsibility when I have provided evidence from the couriers who have proven my case. I have now escalated this dispute with my payment providers (Clearpay) and my bank."
Secret sales tried to remove a review on trustpilot hence why trustpilot should not be trusted and hiding the truth!
" MISSING ITEMS!
Be prepared that you will have missing items! They send you a couple and don't send you the rest of your items!
You items show up missing and to reach out to secret sales is nearly impossible as their response time takes a very long time! So watch out for that when you order it's been over a week and update now almost 4 weeks and they have not turned up! And instead sent me a screenshot of the dispatch list which further proved that the rest of my 11 items "received" were NEVER shipped! Though they lied about it being shipped! Lazy and incompetent scam of a company
Because I'm missing items and I have reached out for help and they are dodging responsibility when I have provided evidence from the couriers who have proven my case.
I have now escalated this dispute with my payment providers (Clearpay) and my bank."
I ordered & paid for a craghopper jacket 18/6/23 & was told 3 days later that the jkt was to be delivered when it wasnt I contacted & they said there was a problem with the firm and they were sorting it. I was told a couple of days later that there was still a problem & they would sort it asap its now the 30/6/23 & I still have,nt got the jacket & despite lots of emails to them i cannot get anyone at secret sales to tell me whats going on or give me a refund.
Tip for consumers:
be aware of lack of availibity to talk to anyone
Products used:
none arrived
Sell faulty goods and do nothing - will not respond - just interested in obtaining money and selling goods not fit for purpose - not existent customer service - avoid at all costs
Products used:
Nothing as trainers falling apart and not fit for purpose
The items I ordered, Sandals and Dress, are of such poor quality. Unless you know exactly which brands the items are from, do not order, because they are not all high quality brands. And they are overpriced, non designer items from high street shops, are being sold at higher prices than buying directly from the retailer.
Products used:
Both items are relegated to the back of the wardrobe
Othered a Versace trainers and Enzo pair of jeans for husband bday. Arrived within estimated delivery date but opened the package and very disappointed to find they're fake, besides they are bad quality fake.Very misleading and won't be buying there again.
Returns process is confusing and long winded. Why can't they supply a return label with the items, like evreryone else? This put me off and I won't buy from there again.
I ordered 2 items that were related. They had the size and color I wanted and it was a simple step to buy and to pay with PayPal. The items arrived in a relatively short time, highly recommend.
I have not used this site before and was a little cautious as to how it would be, good or not so good. However it was excellent. Helpful staff over payment, excellent slippers, well packed and have no problem in using it again.
Products used:
Slippers
Bought two leather jackets with star logos on for size...when they arrived they looked like they had been painted on by a 5 year old.smudged cheap rubbish.said they had been reduced from nearly £500 to £80.they are not worth £20 even.I'd be embarrassed to wear the jacket.
How they could send them out in that state is beyond me.emailed them no response so now having to go through PayPal as I'm not paying to return this rubbish.
Tip for consumers:
Don't buy from secret sales
Products used:
None
I ordered many things especially trainers, 4 x at different times all out stock after I paid for them 3-4 weeks later ( order lying at processing stage for eeeks no communication I had to call myself, then a standard email bull $#*! saying customer purchased same time
I ordered a pair of shoes black leather but they sent me blue colour. I messag them no response then i emailed them no response. I am very disappointed. I should've use the paypal.i made a
Big mistake to order something from the secret sales.
Products used:
Men's shoes
The package arrived opened and one item is missing. After painfully long conversations with the Customer Service, the rest of the parcel arrived after two weeks. Because the garment arrived much later than when I expected to wear it, I asked for a free return BUT THEY DIDN'T REPLIED. Again, I will contact my bank for this disservice on their behalf. They are a ridicolous and totally unprofessional company!
Tip for consumers:
Just avoid, don't use!
Products used:
NONE! The product I needed arrived too late. TOTALLY USELESS
My partner bought me a Michael Kors handbag for Christmas last year. It arrived after Christmas, despite ordering over 1 month prior to Christmas. I dont use my bags that often, perhaps once or twice a week maximum, and the handle of this bag is in tatters. Makes me think its not authentic as another Michael Kors bag I have is older, used more and in far better condition. I wouldn't recommend using this company at all. They gave me a small voucher as a gesture of goodwill' due to the delayed delivery. I bought some underwear as its all the voucher covered and I wasnt willing to add my own cash to boost the value, and it fell apart after 1 wear. Ridiculous, better quality at Primark.
I ordered boots for 90£ and they took the money then never dispatched the boots. After a long wait I emailed secret sales and they ignored me. Thank fully I had paid using PayPal, so I raised a refund request with them and PayPal got me my money back the same day. Without PayPal, I think I'd have lost my money entirely. Don't use SecretSales, it's not reliable or safe.
I bought four items from this company. Three arrived really quickly and were great. One did not. Emailed the company. Quick and friendly response and I got a refund for the missing item.
Tip for consumers:
I have found this company to be reputable. Would recommend.
Products used:
Clothes.. tshirts and tops
I purchased items that never arrived and so after making enquiries have found out that the items will not be arriving. They assured me of a full refund via email correspondence, I have been waiting for this full refund for over a month now and they just do not respond to any emails! Absolutely appalling customer service, they just don't respond and they still haven't given my money back. The most annoying thing is there is no phone number to contact!
Tip for consumers:
Keep away from this site
Products used:
They didn't arrive
I ordered an expensive coat which was reduced but still pricey it arrived wothout the belt, I contacted them and was initially advised to keep it and they would request a replacement belt to be sent out. Great was well happy. Day's later told they couldn't do that as the next customer would have sane issue! Ah ok great!
Tip for consumers:
If you get something missing in your order, just send it back and get refund and re order.
Products used:
Jacket
My parcel was left on the floor in the street somewhere. When I finally asked when it was arriving, they said it was delivered & I needed to fill out a form. After waiting sometime for the form. They then it was to late to do anything. As well as battling with Covid I'm now £94 out of pocket because they think its acceptable to leave a parcel just on floor. I dont have a garden or safe place anywhere.
You can only make contact with this company via email, they promise a response within 24 hours... it doesn't happen. Order still showing as processing, no tracking and no response to my emails requesting information of my order's whereabouts. Anyone that doesn't receive refunds should not just leave a bad review on this site but take action, as I shall be doing. Pursue this company for acting fraudulently and do not simply accept that you have lost money. They need to understand that their company will be ultimately found out; their unscrupulous way of doing business will be uncovered.
Ordered my daughter some trainers they arrived and were too small so looked at returns policy and I had to pay I also don't have a printer so went onto live chat to get a response of well that's not our problem I said well I'll just chick £32 away then she then replied okay! Absolutely ridiculous having to pay to return something I've never had to before so I've literally had to throw them away as you can't even exchange them won't be shopping on there again!
While I've never had a bad experience with SecretSales I don't think a lot of their products are genuine. I've received a couple of products that we're very bad quality - now if the were true designer products they would be a lot better. Plus I've found that with non-designer things (Lights, Decorations, etc) You can go onto Google and get the exact same product for a lot cheaper.
Be prepared for it to take a good few months for things to arrive as well - you pay £5 for delivery you'd think it would come a lot quicker but clearly not.
They used to be a really good website a couple of years back but now don't expect much.
I ordered a blouse from secret sales but it was such bad quality that I returned it with their printed label but I still had to pay postage. That was over two months ago and still no refund. My advice is do not buy from Secret Sales
Tip for consumers:
Do not buy from secret sales
Products used:
Blouse but did not get refunded when I returned the item
Despite receiving and signing for my return there has been no response regarding my refund! Despite several emails! You cannot speak with anyone on the phone either
Products used:
None don’t use them
I purchased a pair of swimming shorts and they must be second hand. The colours are fading and they also look fake. First and last time I will buy from them
Please don't buy from this site, waiting for my refund since last year October. After numerous emails they can't even be bothered to reply. Unfortunately they don't even have a phone number you can call. Stay away, bad experience
A little bit about us
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
How it all works?
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.