• Target

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

ResellerRatings
3.1 / 5
Reviews.io
3.7 / 5
Corporate Values

Overview

Target has a rating of 3.45 stars from 1,980 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Target most frequently mention free shipping, red card, and good quality. Target ranks 5th among Department Store sites.

  • Service
    240
  • Value
    213
  • Shipping
    177
  • Returns
    167
  • Quality
    192
Positive reviews (last 12 months): 13.1%
Positive
17
Neutral
3
Negative
110
67
See all photos

What reviewers want you to know

Positive highlights

  • I like Target they ship my items out really fast, plus I love their customer service.
  • I love target which can offer me so many choice with fashionable items.
  • 2018 Customer Choice Winner

Critical highlights

  • Was told that for my trouble I'd be given a gift card for $50... wrong.
  • Never have I had this issue at any other target store this is ridiculous
  • I will never buy anything from target ever again now I have to wait for the pending charges to drop off my credit card.
How would you rate Target?
Top Positive Review

“Give it a try”

Jasmine C.
6/3/23

I'm doing my best to minimize my carbon footprint, so I decided to switch to compostable trash bags. Got the GoGreen ones from Target online. Honestly, the shortest product review ever: they're great, the ordering was simple, and they arrived in two days. Good job, GoGreen.

Top Critical Review

“Rick rubin - The art of being”

Adam A.
8/4/23

I bought and ordered for pick up at a location closest to me. Found out that it was of stock. Sent it to another Target almost 20 miles away. Was out of stock there. Then just ordered it on Amazon same day delivery. If you don't have an item why say it's in stock. Fix your inventory numbers. And show what you actually have in stock in store. Very upsetting that they couldn't of figured this out by keeping a better count on what's in stock or not available per store.

Reviews (1,980)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (257) gift card (84) target store (62) credit card (45) love target (106) delivery date (12)
Thumbnail of user arliaadam
1 review
0 helpful votes
August 4th, 2023

I bought and ordered for pick up at a location closest to me. Found out that it was of stock. Sent it to another Target almost 20 miles away. Was out of stock there. Then just ordered it on Amazon same day delivery. If you don't have an item why say it's in stock. Fix your inventory numbers. And show what you actually have in stock in store. Very upsetting that they couldn't of figured this out by keeping a better count on what's in stock or not available per store.

Service
Value
Shipping
Returns
Quality
Thumbnail of user victoriah925
2 reviews
6 helpful votes
April 13th, 2023

Not sure if you made some kind of back alley deal with a group of homeless clown gypsies on LSD, but that's what your clothing looks like now. I haven't shopped at Target in years since you started regurgitating clothing that even the 80's didn't want. I used to get most of my clothes from there, but now… well I actually have standards. And it looks like you tossed yours to the wind.

Products used:
None, because they’re horrific

Thumbnail of user cynthiar1753
1 review
0 helpful votes
June 14th, 2023
Verified purchase

DO NOT SHOP ON TARGET.com…I REPEAT DO NOT SHOP A TARGET.COM. I ordered a PS4 online and got a toolbox instead then after talking to customer service and them telling me t can't be shipped back go to target. Mind you I live in the FL keys there is no Target for 2 hes. So I drive all they way there and what do they say at Target. We can't help you. SERIOUSLY no one was accountable I could not believe such a big brand store could be like that. NEVER SHOP ON TARGET.COM THEY ARE SCAMMERS!

Tip for consumers:
Process with customer service was unsatisfying and difficult

Products used:
None received a tool kit instead of a 322.00 PS4

Service
Value
Shipping
Returns
Quality
Thumbnail of user djb68
2 reviews
0 helpful votes
May 31st, 2023

In this day and age stores should be able to ship quickly, affordably, reliably. But every time I order from Target they only get worse. Not only have they stopped shipping unless you spend over a certain amount, even if you are willing to pay for shipping, but then when you order, it always takes at least a week to arrive, they just toss everything in the box carelessly, and I have not had a single order arrive ever that came quickly and not damaged. They take at least a week to arrive, I still pay for the shipping, and most of the items are crushed or broken. This is not a one-time thing. There prices aren't even cheap. Their customer service is not responsive. They do not care at all. This happens every single time. I am done with them! How they stay in business when they behave like this I don't know.

Tip for consumers:
They only give credits - no refunds. I think they believe they can send you damaged junk and expect you to spend more money with them because they give you a credit instead of your money back. If you want your money back, it's more involved and a long wait. They are supposed to deliver within 5-7 days, but it is always more like 7-10+ days. And they always charge for shipping. You also can't ship at all if you don't spend over $35 even if you offer to pay for shipping, or don't need more items.

Products used:
I threw out some damaged products, and tried to use others quickly because the food inside could be compromised, but then you can't save them for a later purpose to make what you intended to for a specific recipe and occasion. You can't store them in your pantry for any length of time. This is not an isolated incident. It has happened numerous times, it has happened every single time I order. It is a systemic problem with Walmart that they surely are aware of since people have complained of damaged goods plenty of times, including myself, and choose to ignore because nothing changes over many months and several years. Finally I decided to write a review because it is ridiculous!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasminec451
3 reviews
3 helpful votes
June 3rd, 2023

I'm doing my best to minimize my carbon footprint, so I decided to switch to compostable trash bags. Got the GoGreen ones from Target online. Honestly, the shortest product review ever: they're great, the ordering was simple, and they arrived in two days. Good job, GoGreen.

Products used:
GoGreen compostable trash bags

Service
Value
Shipping
Thumbnail of user ginat112
2 reviews
0 helpful votes
October 26th, 2020

I purchased a pair of overalls through Target's website from another store in my state. It automatically prompted me to pay $5.99 for shipping. Didn't like the item so I decided to return it to my local store. I was able to get a full refund for yourself back on the credit card. However I was told by a know-it-all Young worker, that I should have never paid for shipping because my purchase was over $25. I was in given a toll free number to call which I did from their parking lot. It is 7 days later and I still have not received my refund period And I have made six phone calls and spoke with various CSR's. If there was a way for me not to pay for shipping, I would have found it. I do not feel that any customer should have to wait this long of a period of time and speak to various Representatives to have their money put back into their account in a timely manner.

Thumbnail of user anonymousc1311
1 review
1 helpful vote
June 17th, 2023

LEAVE OUR CHILDREN ALONE! Take the trash out of your store. Avoid bringing children unless you want to deal with them questioning their gender.

Tip for consumers:
Stop Targeting our Children

Products used:
I use to only shop at target! Now I drive out of my way to not go to target.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisa.ragazzo58
1 review
1 helpful vote
April 18th, 2023

Target switched high "refund" from original form of payment for defective item to a gift card claiming their "system" could not process.
I purchased a patio set which rusted within 4 months. Target agreed to return and refund my money. Paid for a truck to return set according to Target's directions. In the end, they wanted the refund to be as a gift card and not to my original form of payment. Nothing was ever stated about that change.

Service
Value
Returns
Quality
Thumbnail of user chrispants22
1 review
1 helpful vote
July 2nd, 2023

Target helped me Solve
Impossible problems Recently
When I didn't even ask them for Help
Christopher
Oh yeah

Tip for consumers:
Thank you

Christopher

Be sure to Tip

Products used:
Perfect Cell Phone
Heavy food Purchase
Fast friendly Deliveries

Service
Value
Shipping
Thumbnail of user toddficeto
1 review
0 helpful votes
July 5th, 2023
Verified purchase

I ordered an Apple HomePod mini at Target online. Received it today. The item was used. No cellophane wrapping, or tape seals as customary on Apple products. It's obvious someone returned this item previously, and then Target in turn resold it to me. Now I have to go through the headache of going to the store and wasting time returning the item, which is what I bought the item online to begin with. Tried calling customer service. Spoke to a kid who sounded like he was still in high school, and he was unable to coherently assist me with the problem. When it comes to items like this, go to Best Buy or someone who specializes in products such as this. Never again...

Products used:
Electronics

Thumbnail of user alyssag250
1 review
0 helpful votes
May 31st, 2023

I hate ordering anything for shipping through target with a passion. The item is never packed well, often in a box too large, with improper packing materials to support it from not breaking. They also refuse to offer the option to ship all of your items together, which is such a waste because 90% of the time your items will ship separately, at different times, and like I said in a box too large. This is such a waste of resources and time on everyone's front, especially the delivery persons. My last terrible experience with shipping through target resulted in me getting a used moisturizer in the mail. 0 quality control. I now avoid shopping online at target.

Service
Shipping
Thumbnail of user lisd6
1 review
2 helpful votes
May 30th, 2023

Some months back I noticed Target Fashion had a lot to be desired n posted that they needed to FIRE their buying team - but I never expected what was to come. Last time I was in Target they have changed a lot more then just the woman's fashion n accessories. I am disgusted with TARGET n will NOT be shopping there anymore - I've been a RED CARD Holder since 2000 - didn't know that RED CARD was symbolic to TARGET'S membership or Partnership with the DEVIL. GOODBYE TARGET ROT in HELL!

Tip for consumers:
Very Disappointed in TARGET n its NEW TREND - NOT COOL

Products used:
NONE WALED OUT - when I saw the DEVIL

Service
Value
Shipping
Returns
Thumbnail of user hollier19
3 reviews
2 helpful votes
May 5th, 2023

I had to make an online purchase return - my experience with the target customer service was good, very helpful, fast and very accommodating to my situation!
Exceptional Customer Service!
Thank you!

Products used:
Shoes, sports bras, down feather pillows, everything but one item and they refunded me for that item.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alisonf170
3 reviews
4 helpful votes
August 21st, 2023

I witnessed the "Controversial merchandise, which included "pride" clothing for infants, "tuck-friendly" swimwear, and items created by self-proclaimed Satanists and transgender activists".! I will never step foot into or order online ANYTHING from TARGET EVER AGAIN!

Thumbnail of user jonp.n
7 reviews
3 helpful votes
January 6th, 2023

I went to target to restock on my favorite microwaved pizza but i couldnt find it so i asked one of the employeses but the moment i inhaled a small portion of oxygen my nostrils were met with the fate of death and were clogged by the most outrageous stinkiest smelliest odor i have ever sniffed in my LIFE. Please give your workers free/or at least a discount on hygiene products and encourage them to shower more often. Thank You.

Service
Value
Returns
Quality
Thumbnail of user stevep1715
1 review
3 helpful votes
May 24th, 2023

I used to be a dedicated shopper at Target stores until they changed their bathroom policy to align with "what you feel you gender is" as opposed to what gender you were born as...meaning a male or female and those are the only two options. Although they have been supporting pride month for supposedly 10 years or so this recent effort to completely "shove this $#*! down everyone's throat" campaign has made my decision very easy to never visit a Target store again and spend any money there. A choice made by a consumer which I'm sure many others share while a very small percentage of the population does not share. Hoping Target feels the company stock value free fall similar to AB (Bud Light). Have a super day and you Woke people can just get angry as usual.

Thumbnail of user tihtnaa
1 review
2 helpful votes
June 1st, 2023

We are very disappointed by putting the flags colors of homosexuals on the baby's clothes and toys. You completely ignore the millions of Christians who believes in the creation of almighty God. You can't choose one let other's dawn you store for everyone so don't humiliate one please others. This is against God and against millions of people who believes there is one kind of marriage that is man and woman. Please don't involve the unborn baby's who have no clue about this messy situation. Take it out of your stores otherwise God's hand is on you and we will raise our voice in public.

Service
Value
Shipping
Thumbnail of user kristend64
4 reviews
3 helpful votes
July 18th, 2022
Verified purchase

Target's online platform is easy to use (especially if you have the app). They offer free shipping at a low minimum of $35. Very easy to meet that! Their shipping time is super fast, sometimes faster than prime delivery. I use Target for grocery, clothing, toys (birthday party gifts needed last minute!), it's been a lifesaver! The business and customer service team are above average, they have online chat to help with any issues or concerns.

Tip for consumers:
Add your cart to $35 for free shipping and look out for promo codes.

Products used:
Everything!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristenk334
1 review
1 helpful vote
July 27th, 2023

Ordered an Apple watch from Target.com. It clearly was stolen from the package which was opened and retaped. Target will not refund the missing item - so I am out $800 and have no watch. And I used my RedCard so I have no buyer's protection.

Thumbnail of user annettec483
1 review
1 helpful vote
May 24th, 2023

It's sad that your company has decided to put all gay merchandise in the back of your store like people don't matter Hugh mistake I will never shop at this store again and many other people will boycott all targets shame on the decision! Nn

Value
Thumbnail of user pattyj111
1 review
1 helpful vote
September 7th, 2022
Verified purchase

This is our last visit to Target. It's only self checkout. Although it is a good way to steal an item, I prefer a person to check out my stuff.

Tip for consumers:
It’s not the fault of those who work there

Service
Value
Returns
Quality
Thumbnail of user susuanx
2 reviews
12 helpful votes
June 5th, 2023

I JUST CLOSED MY ACCOUNT. STOP TARGETING CHILDREN FOR SEX AND GROOMING. SO PEDO JOE AND HUNTER AND MOST OF OUR GOVT CAN RAPE THEM.

ENJOY YOUR BUD LIGHT

Thumbnail of user peterk870
6 reviews
3 helpful votes
April 23rd, 2023

I used a card, which I has used 5 minutes earlier on Amazon and used 5 minutes after on Doc Martin, but their website said 'there is a problem with your card, please contact your card provider'. Since then, I have tried to order online a total of 8 times, and each time they do not want my card - although they took it before. I know there is no problem with the card, so obviously they do not want me as a customer!

Tip for consumers:
Don't buy online from Target

Products used:
Had to go to another provider as Target refuses to sell to me!

Thumbnail of user justinc729
6 reviews
9 helpful votes
January 12th, 2022

I went to target to buy a present for my friend for his birthday. When I was looking, I went into the bathroom, and when I walked in there, somebody was having an entire graduation party in there. Every stall was taken up, they had presents stacked up to the ceiling in every stall, and had a big graduation cake on top of the sinks. There was probably 10 people in there. It gave me a headache. But other than that, I found everything I needed at target, and I will definitely be back again (as long as there's no more bathroom parties, I think its a tiktok trend).

Thumbnail of user billnone7
1 review
2 helpful votes
May 29th, 2023

Those queer clothes and supporting the pagan lifestyle have cost you my business for life. The 5000 friends I have on facebook all feel the same way. Didn't you see what happened to bud lite?

Tip for consumers:
Repent or face God's wrath.

Products used:
None, I will never shop there ever again.

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