The RealReal

I have purchased several designer consignment pieces on TRR, and unfortunately most of them arrived with undisclosed rips, holes, missing embellishments….looking straight up trashy! And often faded far more than their photo lighting shows. For example, they didn't disclose seam splitting for the jacket pictured at all. Make sure everything you buy on there is returnable, if not, fight for your life by disputing with them! I thought this site may be too good to be true and it is.

Title says it all, I bought a shoe listed a men shoe but I received women sized shoe. Now it's a realreal () pain to get a refund, and they want me to pay return shipping for THEIR mistake.

They don't care about their customers, avoid them at all cost!

After contacting their support and not finding a good solution, I opened a dispute with PayPal. So I suggest you pay with PayPal to get buyers protection.

Super responsive with shipping labels and customer service. However, it would be better if they did not charge for return shipping.

My experiences with TRR have all been wonderful. Sometimes, shopping online can be difficult due to sizing issues, etc.
TRR staff are all quite understanding and ready to please with a suitable outcome. They have a wonderful marketing and customer service team to back up their merchandise. I am thrilled by most of my acquisitions and the available wardrobe choices!
Highly recommend doing business with TRR and enhancing your personal wardrobe the sustainable and intelligent way!

I've consigned an item in May which never made to the website.
Upon inquiring they were keep responding that they'll look into it.
They finally admitted that they are "unable to reconcile the physical inventory of your item", and promised a payment of 70% of the value in a month. It's now been 6 days past the promised payment date and they are not issuing payment. Now another support person email me that they'll make payment in another month. At this point, I just want my item back.

I bought my first Chloe bag, and the quality is amazing! The description mentioned why it received their rating of "very good", but you never know what it'll look like in person. It came with the auth. Cards, booklet, etc. and in beautiful condition! Super happy! Got a great deal on it since the color isn't sold in stores, but the bag still is. $639 for a $1400 bag! <3

The clothing and items descriptions are mostly accurate except shoe size I got couple of pairs of shoes that are not (US) 9 don't frankly know what size they are as some fitted size 6/7 and I couldn't not return them even tho I feel I should be allowed to do so. Obviously the information was inaccurate and the company should take the responsibility for it.

I called Custer customer service and the support that the bag I bought was authentic. And they would send me an email to have it sent back to store to verify authentication. They were very helpful. The purse is authentic after all but comes with no authentic card with number on it to prove its original and it doesn't come with the correct bag cover for the purse.

I like to shop The RealReal. Purchased this dress it was onsite looked everything what I like... color to style. Arrived. I put on but everything was not right. First the material looked cheap, wrinkled a lot and dirty. Overall it looked cheap. Normally I like Theory. Also I purchased two more dresses, Jill Sander and L. K. Bennet this transaction. My first try L. K. Bennet ( England). The fit is a little narrower to compare US size therefor slightly tight side but liked style so I kept it and Jill Sanders one. I wish you have more details of your item would be nice for us buyers... photos etc... not only clothes but handbags, too.

So far, I really enjoy the site. Some real real feedback: I received some pants today that were depicted as light gray, but the description said charcoal. What arrived was in fact charcoal and did not match the pants in the pictures. The measurements in the listing were correct, though. Personally, I'm fine with it so no issue here, but I could imagine someone else out there being pretty upset about it. Overall, I'm pleased.

Not worth the effort. It used to be a convenient service but now they charge you fees at every turn. They beg your for items then arbitrarily price your items (not fairly) and charge random fees - netting almost zero dollars for your items and time. Asking for my items back would yield a massive loss so I'm stuck with them until my last items sell. Use the other websites such as bag borrow steal.

I love the Real Real. I've been shopping and consigning since 2012. The business itself continues to grow in a positive way (customer service and consignor service has greatly improved) and of course the spread of merchandise continues to grow. I'm on the app constantly! I have my favorite brands and buzz words to search for. Getting a package from your warehouse is like Christmas!

Perfect condtion and accurate color description. Appreciated the reduced price. I will check back to the Real Real for future quality items at a savings because they only acccept selling items that are in great condition, but when not that is made clear.

I ordered a $1500 Pomellato necklace but it was shipped in a Pomellato box that was in horrible condition. The box was crumbling and torn. Why would any retailer ever send a necklace in this worn out box. It is complete garage and presented the necklace in very poor fashion. Their quality control concerns me deeply based on what I received. Look at the photos. It's shocking what they sent.

Awesome deals to be found if you do some work. Search bar isn't the best you really have to dig. Awful commission rate that seems to change a lot for no reason.

This site combines so many things I love: designer brands, incredible prices, amazing service and an artful display, all in an easy to use format that has me coming back for more again and again. I recommend TheRealReal constantly to friends who ask about my wardrobe, always joking that "No, I do not work there or own stock. I just love it!" Love that this entity exists. Thank you for making used merchandise so incredibly glamorous. Your high standards are very much appreciated.

Terrible. I didn't receive my item and they didn't fully refund me. I ordered something and after 3 weeks it didn't show up. I contacted customer service and they said the item was still on its way. Then I checked the tracking number which DHL said was invalid. They said they would refund me but did not refund the full amount. I sent them screenshots of the different amounts and they refunded me. 8 emails later, I'm out $20, I have no item, and not even a coupon code for the whole run around.

I had an order that shipped in multiple parts, which was fine as I know things are stored in different areas, but one pair of jeans just never made it. I had to call customer service three times over 3 weeks and finally asked to just cancel and refund it. Another pair of pants I ordered were labeled online as a 27 and shipped as a 25. It was such a slow process to get my refund money back that I don't know if I'll be ordering again.

The Real Real sold my expensive jewelry. They are trust worthy, great customer service... absolutely love working and purchasing from this company

I visit this site daily. It's very reputable and offers a wide array of designers merchandise at very fair prices. Easy To return and are very clear if it's a final sale. I have only returned a few of the many items I have purchased and it was only for sizing issues. The quality is always better than expected. I have recommended to all my family and friends who are equally as happy.
I highly recommend The Real Real!

Overall I enjoy shopping at The RealReal, but measurements are often incorrectly noted and I end up paying for the return shipping because things don't fit. Also, lately it seems the prices on most items have gone up quite a bit.

I'm a new customer. Tried the First Look Access to see exclusive inventory but there is no access tab, no tag to indicate what I did pay extra for. Agents could not tell me either. Tried for a month and asked for a refund just a day late, and they refused for service never actually rendered. They told me to look at my profile's badge — like it helps you find the actual First Look accesss and items #…#

I love designer bags, shoes and accessories. I can't always afford to buy them new so this is a great option.