Torrid

UPDATE: I posted a poor review about two weeks ago and have to change my low score to a high mark. I called customer service once again and they replaced one item and refunded the other. The customer service agent was very professional, helpful and efficient. Thank you, Torrid!

Honestly, if there was a negative star that's what I'd have chosen. I ordered 2 swimsuits on May29 at a Torrid store to be shipped to my home because they did not stock in the store. I have not received them yet and the only tracking I can find is a USPS number and that the USPS has not received my order from the partner shipper Pitney Bowes. I have emailed customer service and only rec'd the form response, not the promised personal response. I'll never order from this company again and will warn others not to either.

This 'business' is a scam. Don't purchase anything from them because customer services is unable to solve any customer problems and you might just end up losing some hard-earned money. They were unwilling to cancel the order, correct my email, or refund me my money.

I was a little surprised reading the reviews for this company. I do agree their prices are kind of ridiculous but I have never had an issue with the quality of the clothing or the customer service. I have bought quite a lot from Torrid and will continue to do so because, for me, everything has always fit perfectly, is great quality, and makes me feel confident. I will say though, they used to have a lot of different styles and now when I am scrolling through their new stuff I feel like I am looking at the same things over and over. Kinda boring. It is a good place to get basics, but basics shouldn't cost that much.

I'll start off by saying that I have made many purchases from Torrid. Their cloth are creat, the quality is good and the shipping is fast. The reason for my one-star review is that my shipping charges doubled on my last order. I thought it was a mistake but I called them and they handed me some line about charging by weight which is not true because some of my previous orders were larger. My shipping charges went from $24.00 to $48.00! That seems crazy to me when other sites offer free shipping once you reach a certain amount in purchases. Not Torrid. The more you spend with them the higher the shipping charge. Something to keep in mind if you decide to order from them

The prices have only gone up and the customer service has gone down. Shipping, order fulfillment, and response time in 2022 is in the GARBAGE. Waited over 3 weeks for my last 2 orders, when they came they were missing items (stolen or cancelled, I've had both.) Current order is at 20 days and no response on shipping. I have been a loyal customer for many years, but Torrid has proven they don't give a crap about their fanbase. Horrible service, horrible shipping, and prices only continue to go up. I'm done.

I ordered a pair of leather leggings they cancelled my order because they didn't have my size so they said it will take 7 days to get my money seven days came no money and the lady told me take it up with my bank first of all y'all took my money not the bank Fraud

Went to find a pair of shorts. I wanted a nice pair of 5.5 inch. All of the shorts were 3.5 inches with jegging like material. Ummm this is a plus size store! Not all women want their shorts riding up their behind! Why are all of the shirts floral print with ruffles! Just disappointing this season!

Not only did they overcharge me by not giving me the discount they said they were giving me, the website refuses to recognize my password and when you click forgot password to get them to email you a link the email never comes. I search every folder. Nothing. They make you jump through hoops to pay the card. Its just clown shoes all around. Plus most of their clothes are ugly and poorly designed so who needs the headache.

The clothing is aging but not in a good way, it's a bunch of ugly blouses, and tweety bird oversided shirts, mixed with cold shoulder potato sacks... all priced well above where they should be while the quality has been reduced 10 fold. Add in a barrage of constant "sales" driving all their actual sales, at the price these items should have been priced at to begin with.

This is coming from a VIP Torrid member for the last several years, but it just keeps getting worse and I think that membership is going away this year. It's all old, ill-fitting, out of style, and overpriced... Welcome to Lane Bryant 2005.

I have been shopping with torrid for thirteen years and have never seen their customer service so bad. I ordered two orders on the twentieth of this month. Torrid cancelled both of those orders with out telling me. They used up my Torrid cash and all my credit to put these orders in. They canceled my orders because my husband used his card to pay for it. Again, no notification to me that my orders were canceled. I had to find out by looking on the app. I attepmted twice to reqch them by emIl and didn't hear anyhong back besides the csnned email saying someone would reqch out to me. They never did. The credit charges are at this time still pending. I still have no Torrid cash. I still have no credits so it still looks like I have to pay all the money that I paid out which was about $1200 excluding Torrid cash and credits, With zero product to show for it. Customer service was not willing to reinstate my orders. They were not willing to fix the credit issue on their end. I checked with the credit card company. They are waiting for Torrid to release the funds back to the card. I spent almost a week waiting trying to find out about my order. Worrying about when it was going to ship, when it was gonna arrive etc. There was 0 effort put in by customer service to make it right. Even though they said they would credit my account they have not. I would have to go back online and order everything again, hoping they had my items in stock, and then hope that they don't do this to me again. I will no longer be shopping at Torrid and I highly recommend that if you would like to avoid this kind of grief that you find someplace else to shop as well.

I love Torrid brand clothes, but if you order online and make a mistake in size, they will not change it, even if you call immediately. You must wait weeks for it to show up only to send it all back to exchange. Such a waste. It's an asinine policy.

This is a joke. I live in Canada, so I pay extra for shipping. Used my Torrid cash, this is no longer a good deal. What a rip off. Buyer beware.

THe quality of the fabrics they choose lra es much yo be desired. You certainly won't find high end fashion options. Instead you will find disposable clothing at higher end prices. Their jeans do not hols shape, the zippers on the jeans are ridiculously small. The t-shirts stretch out after one wear or ball up to the point they look a year old after one wash. A lot of the fashion is 'overdone'. But if you look you will find style choices to suit your needs in the short term.

Torrid has customer service that can't resolve anything no matter how hard you try. I haven't received refunds in multiple orders and it's made me cancel my credit card. I notice a pattern with them, if an item is actually on sale they cancel the order or it never ships. If you try to rebuy that item for full price it ships immediately. They deserve to go under as a company because they are shady. All my orders from the last 2 months were canceled.

I love thier clothes, but living outside the US I have to order online. The clothes take ages to arrive, and if you have any issues dealing with customer services is a nightmare. I'm not sure if they actually have customer service people or if they are bots, as the replies make little to no sense, and you just seem to go round in circles without ever reaching a resolution. If they are actual people I think they must tell them to be dumb on purpose so you give up and just cut your losses.

I love torrid so much. Almost all of my purchases from them have been cute, trendy, well-fitting, whimsical and overall comfortable. I love the clothes because they are good quality.

Honestly, I work for a company that most of the women buy all their office attire at Torrid. I did not know much about the store till a friend of mine told me she worked there. So I checked it out for myself a few times never bought anything felt some of the attire was a bit costly but I was willing to finally make my first purchase here. Normally I would not buy anything here but my gf has a skin condition so I wanted to find her a wireless bra because she gets sores from wires huge ones and they get infected.

Well one of the employees her name is Hannah who works at the Torrid at Meadowood Mall and I had a falling out. I told her and was clear I want to shop at your store I mean honestly how many Torrids are there in Reno? ONE while the other store is just lingerie and I was NOT looking for lingerie. I needed a solid bra for my gf whom I came in with but she and I went to other stores. We did not find one that would be adequate for her!

The first time I walked in the store Hannah and a few of her employees were talking about me I also heard a comment from an employee Hannah about me having a small $#*!. They were laughing and I heard them talking about my girlfriend and I. Lets be honest here not only was that immature how am I supposed to feel comfortable buying anything with that happening. I did not go in the store to cause any issue I did not talk to Hannah did not look at Hannah and I did not buy from Hannah. I have every single right to look around that store!

Well my friend left to go look for bras I went back into the store figured maybe I could surprise her because she was new to Torrid so I wanted to show her the sunglasses and some of the dresses. Did not know they also had bras in the back. So I went into the store again only this time the same thing was happening and an employee came up to me new me by name how strange I have been in this store a few times but never in my life seen this employee how would she know?

Then she says to me you need to buy something now or leave you cant spend time with Hannah like oh really so now I cant browse anything. Prior to her walking up I was in the bra drawer looking for a 3 8D did not see a single bra size and honestly I could have ordered it online but the employee did not help me with that order instead its like buy something or go before I throw you out really throw me out? I get that these employees are friends of hers but in no way shape or form should I have been subjected to such rudeness it was not only childish but I am a customer in the store unless I am causing an issue and I was NOT!

I filled out a poor review for Courtney then a couple days later Miss Hannah filed a civil order which states I can no longer go into Torrid to shop. The order states that she got in trouble because of me and that I filled out a poor review for Courtney well Duh they were bagging on me laughing, pointing, I could hear them saying discriminatory remarks etc etc did not care still purchased the bra and I left the store to go to my vehicle. I did not hang around but I did sign up to be a loyalty member which was also in the civil complaint that I signed up as a loyalty member and that I also was carrying my gun. Nevada is an open carry state but I did not have my gun on me no weapons are allowed in the mall yet the order states I was bringing one in there store total lie.

I am to a point where I am about to get a lawyer and SUE Torrid and its employees for emotional distress, harassment and a whole litany of other things. Honestly, so what I dated her awhile back coming into the store does not make me a stalker I came to that store with another woman to buy a bra that is it. Just as I have a right to file whatever survey reviews that is my right as the customer and basically I got told that I filed a bad review on her coworker. Now how would she know this unless her coworker and her are harassing me that is personal information I am a customer nobody should know what kind of review I leave!

With that being said two of my friends were shopping back in December and Miss Hannah decided she did not like them and told me she was going to also file a restraining order against them and call the cops. So anyone I know now cant shop at Torrid because they will either be harassed, threatened or served with a protective order. Most of that protective order states how I was in the store and they got in trouble. Well I hope they did for harassing me they may not like how I look or the fact of whom I am but I am still a customer and I made a purchase of 50 something dollars for ONE yes ONE plain black bra.

Honestly, not sure how they could want to promote her or anyone on that crew to an assistant or store manager given the fact that this is how this employee acts. So you hate me you do not have to talk to me or look at me but I have a right to shop in Torrid and that right was taken away by someone all because what I filed a review that was not so nice against her employee who was basically rude to me? You cant just go up to someone an say leave the store or buy something now because I know you use to date so and so its not right.

I cant imagine the animosity there at Torrid given the fact that Hannah talks about all her employees how they are lazy sacks of Shi% or how her friend LJ's is dating well the N word, how the crossdresser her number one customer is a fa$ and how he is a creepy cheapskate or how Courtney is fat and does nothing. This is the type of stuff that goes on and I say it in my review because it has to be said. I do not care if people read this review or believe me the point is that after going through this it hurts I am under emotional distress because I cant even go to the mall I cant shop at Torrid none of my friends can go all because I am not allowed to complain about how I was treated. Just as this same person steals from the company when she is alone at least that is what she said but that's who they hire. Point is that whatever they do has nothing to do with me I been here at least a few times over the past couple of months nobody ever really helps me and now that this person I know works there I am being subjected to drama and BS even though I am there to make a purchase!

I was treated poorly again I should be getting a lawyer and sue because I should not be treated by a business this way. Off the clock Hannah can do or say what she wants but if I am in the store shopping I am just that a customer and she has no right to get her employees to harass me and they should not know my personal info and if they do it means they are talking about me. I have to come to terms with the fact that not only has she done this to me but basically my friends at my office cant even shop there now because of the order and it was done on purpose with the intent to keep me out of the store even though I walked in looked through bras found a size and made a purchase. I even signed up for the loyalty program! I was in that store with someone who was also browsing and she got harassed to.

I really do not care if Torrid keeps her but Torrid also needs to understand that they have an employee there who thinks its okay to make fun of their customers, harass them or emotionally cause distress. I do not have to put up with it like I said I should be getting a lawyer and suing because you cant do that to people. I get some businesses are rude but this is harassment and from what I know this company holds its employees to the highest of standards but this? This is really ridiculous so for now how I rate this company will be one star if down the road they wish to up their customer service and treat me like one then fine Id be willing to give the company a higher rating but for now one star end of story! Its not right no matter how you cut it and it just needs to be said! I am more then happy to talk to district about the incidents because I cant even shop here till the issue gets resolved neither can my friends or associates from our company!

I placed an order and waited 4 weeks. And nothing
I contacted there customer service and no one would help me. I spoke with Sarah ( who said she was a supervisor) and she did nothing for me.
Was insisting that I just take the refund and reorder the things again… she refused to contact the shipper or even replace the items.
She was ignorant and condescending.
Worst service.
I asked for her manger and that person never called me back.
They have officially lost a customer …

Torrid only sent one item and then the rest of my order was not yet shipped 8 days later. Customer Service told me that I was unable to cancel the remainder of my order due to it being "partially shipped." Terrible business practice.

I tried to make a return on the website for two weeks but kept getting a "try again later" message, contacted customer service via chat and waited for over an hour as the agent kept saying "so sorry! I'll send your return label soon! Thanks so much!" and after an extended wait time was ASSURED that I would receive a return label by mail. Well, it's been a week of waiting, checking my spam folder for the label, which is clearly NEVER coming. Be careful what you buy from Torrid because it will be yours forever.

I ordered something on 5/13. It didn't arrive until 6/1. The shoes didn't fit. The straps stuck way out from my foot. They want me to return to store or pay $6 shipping. The item was so faulty though... I don't feel like I should have to spend my money to return it.

No returns address to be found ANYWHERE. 3 email requests for address ignored. Nothing in the bag my blouse came in to indicate anything other than whats in the bag. Therefore, I am going to tell my bank/ ebay to take payment back since this is shady business. I will never purchase anything from this place again. Oh, & the quality of their clothing is awful.