• Walmart

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
1.5 / 5
Reviews.io
2 / 5
Corporate Values

Overview

Walmart has a rating of 3.27 stars from 4,893 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Walmart most frequently mention free shipping, great prices, and local store. Walmart ranks 10th among Discount Shopping sites.

  • Service
    625
  • Value
    572
  • Shipping
    482
  • Returns
    436
  • Quality
    520
Positive reviews (last 12 months): 21.5%
Positive
44
Neutral
5
Negative
156
328
See all photos

What reviewers want you to know

Positive highlights

  • The sale associations have great customer service skills.
  • You do need to take note of the seller and the return policy, and make sure you understand them.
  • 2018 Customer Choice Winner

Critical highlights

  • Had a false charge put on my credit card they (Walmart.com) denied it was fraud, tried to get me to pay it.
  • So I gave them my private email and they said they issued it to that email, but, guess what... NO gift cards.
  • My concerns for my delivery date was ignored by Walmart and never expedited to the next level.
How would you rate Walmart?
Top Positive Review

“Really like walmart.com...store not so much”

Nicole H.
6/9/23

W+. Is really nice. You get 10¢ off a gallon of gas, paramount plus basic to stream, discounts and credits for certain purchases.If you go in stores you can use phone to scan your groceries as you go along. Walmart.com always makes.things right if there is ever an issue. They DONT take hours to get it resolved. You actually get items from Walmart.com with in 1-3 days. I will use Walmart instead of Amazon from now on.

Top Critical Review

“Lousy customer service. Employees don't go out of their way to help customers.”

Tammie B.
4/29/23

Checking myself out yesterday. Cat food was 4.98 on shelf. Rang up 5.72. I told employee watching self check. She didn't say a word...I said...I know, you don't care. Eventually she said, it's not that I don't care, I can't do anything about it. WHY can't they do something. They need to document the product for price shelf change. This was Walmart in O'Fallon, IL. Also, their personal shopper employees should be told that live customers get priority when moving up and down aisles.

Reviews (4,893)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (670) credit card (105) gift card (61) delivery date (59) wal mart (198) return policy (67) shopping experience (49) savings catcher (21)
Thumbnail of user arin18
2 reviews
1 helpful vote
July 31st, 2023
Verified purchase

We go grocery shopping there every Sunday. Some employees body odor's are just terrible. It can't be sanitary to have people that smell like feces or armpit sweat to handle food and groceries. I understand that some cultures don't believe in deodorant but I also think that this is beyond disgusting. They should implement an hygiene policy for employees. We are about to just stop going there. I had come home to just go throw up because the stench is just so bad and strong. I don't know how people live like that but this is FOOD! Do something please!

Products used:
Food.

Service
Value
Quality
Thumbnail of user jonw606
1 review
3 helpful votes
April 26th, 2023

Literally THE WORST company I have ever dealt with in my life. NEVER order anything from them online. They took over 2 months to ship my item, which was then lost in transit. A replacement was ordered and when this was finally delivered, it was very poor quality. I've been trying for 2 weeks now to return the item. Each representative I speak with is more incompetent than the last one. Each time I am promised that I will receive a confirmation email and I receive nothing. I am still trying to resolve the issue.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicoleh1639
4 reviews
5 helpful votes
June 9th, 2023

W+. Is really nice. You get 10¢ off a gallon of gas, paramount plus basic to stream, discounts and credits for certain purchases.If you go in stores you can use phone to scan your groceries as you go along. Walmart.com always makes.things right if there is ever an issue. They DONT take hours to get it resolved. You actually get items from Walmart.com with in 1-3 days. I will use Walmart instead of Amazon from now on.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darian15
1 review
1 helpful vote
July 12th, 2023
Verified purchase

Thieves and charlatans! Ordered a computer for 1k - never arrived. Put a blame on me and closed the case. When I called immediately upon "delivery" at 2 pm asking where it is, Walmart said it was signed for. When asked to be provided the proof of signature, they told me that it's against their policy and hung up on me. In the morning I was provided with a bogus document, a fake signature on it and time of delivery 8 pm, while the call was made at to 2 pm that day reporting the loss. No help, no sympathy, no understanding, no apologies. A bunch of liars and thieves.

Products used:
None

Service
Shipping
Returns
Thumbnail of user andrewl1977
2 reviews
0 helpful votes
August 20th, 2023

For foodstuffs and household consumables, will send several kinds of necessities that Amazon refuses to ship to my house. Be prepared to spend a lot of time to find 2-and-3-day free shipping items, "delivery" costs a lot more. Sent bad expensive coffee machine to me, got refunded including return shipping of nonworking unit so am pleased overall with the shipped items. Physical stores are so bad I have never been inside one and would dislike having to show receipts for everything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tammieb135
1 review
0 helpful votes
April 29th, 2023

Checking myself out yesterday. Cat food was 4.98 on shelf. Rang up 5.72. I told employee watching self check. She didn't say a word...I said...I know, you don't care. Eventually she said, it's not that I don't care, I can't do anything about it. WHY can't they do something. They need to document the product for price shelf change. This was Walmart in O'Fallon, IL. Also, their personal shopper employees should be told that live customers get priority when moving up and down aisles.

Products used:
cat food, eggs, bananas(which were over ripe)

Service
Value
Quality
Thumbnail of user genel75
13 reviews
12 helpful votes
December 10th, 2020

THEY PROMISE TWO DAY DELIVERY BUT USUALLY 4 DAYS OR IN MY MOST RECENT ORDER NEVER. I HAVE PLACED 20 ORDERS AND MOST HAVE BEEN POORLY PACKED. NOW MY CURRENT ORDER IS BEING HELD UP BY FEDEX AND MARKED DAMAGED. THEY DO NOT HAVE A SMOOTH PROCESS ON THEIR SITE LIKE AMAZON HAS TO TAKE CARE OF MESSED UP SITUATIONS. THEY NEED TO GET THEIR ACT TOGETHER IF THEY WANT TO COMPETE.

Thumbnail of user ronaldl421
2 reviews
11 helpful votes
December 29th, 2019

I kind of like Walmart prices, and they generally get your stuff to you quickly, but their packaging totally sucks. They love to use boxes that are several times too big for the items being shipped, and then they wont put enough protective stuffing in it to keep thing from bashing against each other. And never, ever order canned goods! All will be dented and bent, some may even be beat up badly enough to leak. But the real mess starts when they mix canned goods and soft-packaged items. That's a real party! Flour coats everything, rice is running every where, and the M&M's are broken open to make a kind of rice cookie. All you need is for the package to get rained on during shipping. And let's not get started on their choice of shipper at times! They can improve there, too. I'm about done with Walmart. Your complaints are heard, but ignored. Nothing changes.

Thumbnail of user kristins586
1 review
3 helpful votes
March 20th, 2021

Ordered a baby item online and it said it was going to be there 4 days after I ordered it with the pay for shipping, the item was delayed 3 days and still isn't here. Not the happiest about this.

Products used:
Crib

Service
Value
Shipping
Thumbnail of user yogamathappiness
1 review
1 helpful vote
June 15th, 2023

This store is atrocious because Walmart has gone from awful to the greediest most heinous corporation ever. They treat ALL of their customers like shoplifters; from the excess of cameras to the hovering employees at self-checkout. I'm sorry, but if the employees are literally going to stand right behind me the whole time they may as well go back to their jobs as cashiers. If Walmart is so INSANELY worried about theft then they need to get rid of self-checkout and bring back cashiers. Period, full stop. This company is the worst and the one in Shawnee has the MOST hovering employees on the planet. Disgraceful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user larryb438
2 reviews
3 helpful votes
July 26th, 2023

I used to enjoy shopping on line with Walmart but those days are over. I would order items as needed on line and go to the store when they came in to pick them up. No problem.
I recently place an order and it was under $35 so I was charged a minimum order fee of $6.99 PLUS TAX on it. They only offered delivery, it had to be delivered.
Well I am retired on a fixed income and that's why I can't spend $35 on each of my orders and now the charge me $6.99 PLUS TAX on each order.
I'm done with Walmart and their greedy ways.

Products used:
Eye glasses.

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbarat493
1 review
22 helpful votes
June 5th, 2020

Now Walmart forced people to pay in advance before you can check out to reserve a time. The problem with that is for one... by time associates start to gather your order there is always something that Walmart ends up not having. The other issue is that the associates often get the wrong items. They want to enforce no contact and to just open your trunk, but when you get home and put your stuff away and notice the mistakes they made, you're expected to go in store to return or exchange. Completely kills the purpose of curbside pick up. No compensation for an associates wrong doing. I really dislike this update with HAVING to paying before you go to pick up.

Thumbnail of user tabbyphelps1976
2 reviews
0 helpful votes
August 6th, 2023

I went osceola iowa walmart got alot stuff for small store no self check outs but that was great for me. Creston iowa store 30 minutes away is not as good as osceola. Great customer service in osceola

Tip for consumers:
Great store more products than creston I like some things in creston but osceola is great

Products used:
Animals stuff clearance grocery side sales clothing need more velvet fuzzy posters to color

Service
Value
Quality
Thumbnail of user johnm12473
1 review
1 helpful vote
June 29th, 2023

I am writing this review in regards to the outstanding, professional, and welcoming treatment from one of the Walmart pharmacy employees who I know to be Grace!
I would like to think that I am a great judge of character, and with that being said, as I'm standing in line, waiting for my order to be filled I notice short, structured, Latin descent, young lady greeting each customer as day come toward the cash register, myself included. With a smile and a wave, she makes my experience at Walmart pleasurable. Furthermore, once hearing my name she speaks up from behind the counter of the cash register, and immediately tells me how long my prescription will take.
I would like to take this time to add that there are many biases and personal opinions in regards to the prescriptions that I am filling. I have gone through two other pharmacies due to bias, attitudes and sideways comments about the disorder in which I need medication to treat. This is the first time that I have never felt that way while, a pharmacy personnel has fulfilled my prescription. Thank you Walmart thank you for hiring people that understand.
This new style of respect that is shown by your employees, is something to be modeled after Grace. If possible could the Walmart administration offer her my appreciation and thank you for great job well done.
Thank you once again and have a pleasant day.
Mr. Johnny M. He.

Tip for consumers:
A thank you to Walmart for hiring, approachable, welcoming employees.
Please see review

Products used:
Medication

Service
Value
Returns
Quality
Thumbnail of user karenp2755
1 review
0 helpful votes
June 18th, 2023

Once a month we purchase a box of Walmart Great Value buttery popcorn (24 per box). This is the best popcorn ever except 4 bags out of the box do not pop properly, very disappointing.

Thumbnail of user markq366
2 reviews
2 helpful votes
June 23rd, 2022

The customer service told me i could not return my pants, so I decide to take revenge. So, I Stick a popsicle up their butt and ran. As I was running out, I took a container of nail polish and dropped it.

Tip for consumers:
Take revenge

Products used:
Their popsicle sticks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maw19
1 review
0 helpful votes
August 10th, 2023

My Walmart.com was hacked and an order placed. Within 8 hrs I caught it and called to cancel the order. It is now 4 days later, 9 phone calls and multiple on line chats and the order is still not cancelled. They told me to deal with the credit card company. They just dumped the problem back on me to resolve. Every cust serv person gave me a different story but ASSURED me it was being cancelled. What a joke they are, I will never deal with them again.

Products used:
None, fraudulent order, I didn’t order the items.

Service
Returns
Thumbnail of user johnm7790
1 review
14 helpful votes
July 29th, 2021

This app is a complete joke. I'd give it negative stars if I could. I tried it last month, every time the order got screwed up somehow, usually only partial orders received. Today, I placed a $125 grocery order for delivery, selected the $10 express delivery service and was charged 135, which was taken off my card immediately. When I went in the app to track my order, NO RECORD OF THE TRANSACTION exists, even though I received the confirmation e-Mail. Now I have to wait up to 5 days for my money to be returned. This is absolutely unacceptable. Use this app at your own risk, it's completely unreliable.

Thumbnail of user danf899
1 review
0 helpful votes
July 7th, 2023
Verified purchase

Ok 2 days after the online order I placed and got canceled debacle, I get a "Back in stock" email and as soon as I recieved it I clicked on the shop now tab and nope still out of stock. 4hours later I get another email asking me if I'm still working on my project and the item I still in my cart. I open it up still out of stock. Then 2 hours later I get an ad for that item at walmart on my Facebook. Seems like walmart just harassing me

Thumbnail of user dond632
1 review
0 helpful votes
August 2nd, 2023

Looks like Walmart is cheeping out on bags, had 3 bags brake out in store when checking out in self-check-out. Then 2 more broke when i got home. Some of the bags had only one item in them.
Also I purchased a can of nuts only to find when i got home they had been opened and put back on shelf.
Spent $120 bucks now have to drive back across town to try to return the nuts. I think going to Food lion and amazon from now on. Had no savings on their low-price.

Value
Thumbnail of user theresaw390
1 review
3 helpful votes
August 5th, 2021
Verified purchase

I called multiple times every time same answer. I paid $77.65 for chlorine tablets never showed up the day of supposed to be delivered I get email stating product being delayed in other words don't have product they said I get full refund the refund they trying to give much less and can't never talk to a real person scamming don't trust this company don't buy online SCAMMERS

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnathanr83
1 review
1 helpful vote
June 28th, 2023

The product came quick but I wish their customer service on the phone was better when ordering I believe it was from oversees but other than that everything was great

Service
Value
Shipping
Returns
Quality
Thumbnail of user fredd153
3 reviews
13 helpful votes
November 30th, 2020

I bought a Nerf gun for $20 online, they canceled the item because it was out of stock and then told me that I could reorder the same Nerf gun accept the price is now $57. So they lied about their inventory in order to get me to pay triple for the same gun I already purchased and failed to honor the sale price. Shame on you Walmart! You will be losing my business as a result of your shenanigans!

Thumbnail of user blountb81
4 reviews
2 helpful votes
May 22nd, 2023

I thought it be hard to use at first but it was easy to guide. I was able to find what I was looking for with ease, and able to check o u t with no problem.

Products used:
Bananas milk and cereal

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnj1861
1 review
1 helpful vote
December 11th, 2020

My last two grocery deliveries never made it to my home, although I was told they were on the way. Three times this calendar year I've had non grocery products shipped and they make it to Olive Branch, MS. About 25 mi from my home and then sit there in FedEx. First two times I got my money refunded and the products? Right now my two day shipping items are at nine days and have been sitting in FedEx for the last 48 hour. I know all shipping companies are busy - but there is something unprofessional about Walmart shipping. I like their products and usually their prices, but sadly the disappointments outweigh.

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Shop Walmart.com for Every Day Low Prices. Free Shipping on Orders $35+ or Pickup In-Store and get a Pickup Discount. Open a Walmart Credit Card to Save Even More!

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3.3
4,893 reviews
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