• YesStyle

Ratings On Other Platforms

Trustpilot
4.2 / 5
Reviews.io
4.1 / 5
Corporate Values

Overview

YesStyle has a rating of 2.85 stars from 567 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YesStyle most frequently mention customer service, store credit, and tracking number problems. YesStyle ranks 65th among Department Store sites.

  • Service
    103
  • Value
    98
  • Shipping
    108
  • Returns
    76
  • Quality
    94
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
2
Negative
38
46
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The stuff they sell is really cute, but customer service is $#*!.
  • They don't make refunds either, they just give you store credit if you don't like the fit.
How would you rate YesStyle?
Top Positive Review

“Great site”

Heidi L.
8/9/20

I have ordered from here before a few times and they have lots of good deals/ sales all the time and good variety of products!

Top Critical Review

“Attempted to steal my money”

Ken L.
6/7/23

Ordered 3 bottles of shampoo from them saying in stock and shipping next week. Waiting 3 weeks for no response. Eventually went to check to see what's up and saw that it got changed to "processing". Contacted them 3x with no response. They only have an email and no phone number. Eventually they said they didn't have the items in stock. Wouldn't give a refund. I had to get a chargeback done on the credit card. Bunch of scammers and liars.

Reviews (567)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (75) store credit (25)
Thumbnail of user umiman
1 review
0 helpful votes
June 7th, 2023
Verified purchase

Ordered 3 bottles of shampoo from them saying in stock and shipping next week. Waiting 3 weeks for no response. Eventually went to check to see what's up and saw that it got changed to "processing". Contacted them 3x with no response. They only have an email and no phone number. Eventually they said they didn't have the items in stock. Wouldn't give a refund. I had to get a chargeback done on the credit card. Bunch of scammers and liars.

Tip for consumers:
don't ever trust these foreign beauty sites. I had the exact same experience with Stylevana too.

Products used:
nothing. they scammed me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user doryw7
1 review
0 helpful votes
August 20th, 2023
Verified purchase

They keep the money and they don't sent out the product. They just said the product on longer exist but why do you sell it on your page? I still haven't receive the product or refund after several issue chase up with them.
This is totally a scammer! Terrible website!

Tip for consumers:
Terrible scammer

Products used:
Korea Cosmetic

Service
Value
Shipping
Returns
Quality
Thumbnail of user liorg2
1 review
1 helpful vote
June 18th, 2023

I ordered for the first time from yesstyle by the end of April and it only came June 8! I tried messaging them and literally they blew me off. The products boxes all have dents, and one of them was open!
And I know that this is not a big deal but on the site it says free samples, I got one tiny bag and that's it.

In comparison I've ordered from a site named josle, took them 2 weeks and I got a BAG of sample for half the amount of what I ordered from yesstyle. If you want to order k-beauty just order from josle!

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidil127
1 review
0 helpful votes
August 9th, 2020

I have ordered from here before a few times and they have lots of good deals/ sales all the time and good variety of products!

Thumbnail of user joeyc92
1 review
1 helpful vote
July 12th, 2020

I am so happy that I found this website because most of the clothes are very affordable and in good quality. The clothes I have ordered are all in pretty good shape and quality so I am very pleased with it. I can't really criticise much about shipping because they need to gather all of the stuff the buyer has bought so I understand that it takes at least 1 week for this. I am from where YesStyle is based (Hong Kong) so I get my shipment in 1 day after it has been shipped out. I think the only problem with YesStyle would be that the models are quite misleading at times and some of the quality lacks a bit. Overall, I am pretty happy with the company.

Thumbnail of user thanhn28
1 review
1 helpful vote
May 6th, 2020

To ensure your clothes you ordered are all in good quality, I recommend you guys should watch some haul videos from youtube or check reviews. Most of my clothes are from yesstyle. Lots of my friends asked where i bought and they couldnt believe it's all from yesstyle. I bought a lot so they just upgraded my account. If you guys want an extra discount, here it is ALICENG2020.

Thumbnail of user mbea1208
1 review
1 helpful vote
June 3rd, 2023

They promise to ship next day or in 14-21 days. Its almost a month now and my order is still "processing! " No response from customer service as well.

Service
Value
Shipping
Thumbnail of user beautybyestim
1 review
1 helpful vote
July 20th, 2023

Never received my product! No one at company to speak to! Don't order from this site!
Worst experience! Zero stars!

Thumbnail of user as1301
1 review
0 helpful votes
July 7th, 2023

Items in my order were not in stock- after waiting a month and not recieving any items I asked to cancel my order and for a full refund. Yesstyle agreed but after another month I have yet to recieve a refund. I have tried to contact customer services (an impossible task if you want a helpful response) and they are telling me it's a problem with MY bank and I need to wait. It's been 22 business days and nothing. Avoid this company their customer care is SHOCKING and they only want your money.

Service
Value
Returns
Quality
Thumbnail of user kathleenl339
1 review
0 helpful votes
May 17th, 2020

Yesstyle is a great website for purchasing skincare and clothing. However, when purchasing off of this website i would say to always read the reviews and do your research prior to buying anything. There are tons of reviews and a variety of ways to save money using their coupons or codes.

Thumbnail of user davidr2462
1 review
1 helpful vote
July 3rd, 2020

It's my first time on YesStyle, and it's an easy to navigate website. Rly affordable. I like that a complete list of ingredients is easily accessible, since I have allergies.
There are a lot of custumer's reviews that include pictures of the products, which is really cool.

Thumbnail of user aaronn74
1 review
0 helpful votes
May 25th, 2020

Website is easy to use and has all the essential product information present, browsing is seamless too!

Thumbnail of user haleyt72
1 review
4 helpful votes
April 16th, 2023

Said the items were ready to ship in 24h, but took a month and a half. They also get rid of the Australia return address, so now if you want to return an item, you have to pay $60-$80 for the shipping fee back to their warehouse in Hongkong. Ridiculous and customer services are no help. MAD! Highly recommended to avoid this website at all cost if you don't want to ruin your day!

Products used:
A lip balm

Service
Value
Shipping
Returns
Quality
Thumbnail of user solicet
1 review
0 helpful votes
August 5th, 2020

The clothes that I get are good for quick trends and testing out new styles. Its not the best website out there but its good enough to see what you like and you can upgrade to better stores if you find a style that you like.

Thumbnail of user vicc36
1 review
0 helpful votes
June 22nd, 2020

If you're interested in an item, research to know the product. Large order for quicker free shipping

Thumbnail of user charliannew
1 review
0 helpful votes
July 14th, 2020

The clothes are very cute, and are made well, and most of the clothes are pretty affordable. Helpful and reliable website :))

Thumbnail of user sabrinazhang066
1 review
0 helpful votes
May 17th, 2023

On their website, there is no stocks availability advice when I purchased the product. They do not have the products I purchased in stocks. I have waited a few days and their order information indicated I need to wait until they have stocks. Contacted their customer service centre. Basically told me I need to wait more until they have stocks. If you do not have stocks, why the hell do not suggest on your website? I then apply for refund and received it within 7 business days. Bad experience with yesstyle, will not recommend to fiends, nor use it again.

Products used:
No. Cancelled my orders. Got refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user estherl120
1 review
0 helpful votes
July 21st, 2020

There is a vast selection of items, but the pricing of the items in addition to the questionable quality of some of the items received makes this site average. If quality control was better, then I would have rated this much higher.

Thumbnail of user trinityt31
1 review
4 helpful votes
March 26th, 2023

I only bought a few items, all of which were small items which were said to be in stock within 24 hours. They take DAYS to do a single step and it's honestly outrageous and extremely frustrating. Never reliable to be punctual ever if you're buying something for an event it's been saying "preparing to ship" for ages now and that usps still hasn't received it. Horrible management first time buying from the site in a while and it's just as bad as before, they don't bother improving.

Tip for consumers:
don’t unless u got mad patience, clothes aren’t the best quality, only thing worth buying is the makeup

Products used:
makeup, small jewelry

Value
Shipping
Thumbnail of user georgianad12
1 review
3 helpful votes
May 26th, 2023

Terrible customer support, products take forever to reach customers (I have been waiting over a month!) and NO cancellation policy! Be careful! Order somewhere else!

Service
Shipping
Returns
Thumbnail of user jazminl12
1 review
0 helpful votes
July 14th, 2020

They really have unique clothes that I love to sho, just hope that it arrives faster, its my go to online shopping store.

Thumbnail of user crystala129
1 review
0 helpful votes
June 25th, 2020

I really love this website and the products they offer. I'm overall happy and satisfied with everything I've ordered, and will continue to shop here. Would highly reccomend!

Thumbnail of user sarahs1686
1 review
1 helpful vote
June 27th, 2020

Yesstyle carries trendy and affordable clothing. There is something for everyone, from minimalist fashion to goth. Occasionally the clothing quality is questionable, you get what you pay for. If something is very cheap, it is probably constructed cheaply. If you are only looking for trendy clothes, or shopping on a budget, this site is great. You can browse through a great variety of brands to compare prices and quality. The highlight of this site is the beauty section. The Korean skincare products are amazing. They're affordable, high quality, and use safe ingredients. The cosmetics are amazing and yesstyle carries a variety of popular brands to choose from. I mainly rate yesstyle so highly for the beauty section. As I said before, with the clothing you get what you pay for. Shipping from this site used to be very slow, but it has gotten faster over the years. Another perk Yesstyle has are frequent sales and discount codes. You can use my rewards code "AMQJAN" to get a discount.

Tip for consumers:
When you order check the reviews. They seem honest and you can get an idea of the product's true quality from them. Yesstyle also frequently has sales and discount codes which is another perk. You can use my rewards code "AMQJAN" to get a discount.

Products used:
I love 3CE's lipsticks because they have nice colors and a creamy texture. I also have a nice sweater dress from yesstyle that I wear. It has required mending over the last year or so. The dress has lasted so far because I securely sewed the loose seams.

Value
Shipping
Quality
Thumbnail of user megg97
1 review
2 helpful votes
May 3rd, 2023

I ordered a water tint from here and when I payed it said that it was in stock and that it would be arriving the following week so I pay and im happy but then I get an order confirmation email and it says it wont be arriving for at least 2 weeks coz now the water tint wasn't in stock. So annoyed coz I needed it for a party and they don't let u cancel your order so I can't go buy it somewhere else.

Service
Value
Shipping
Returns
Quality
Thumbnail of user margarethac
2 reviews
0 helpful votes
June 22nd, 2020

The check out process is easy. The pricing are varied. The shipping took a long time though. However, it is free so it's ok.

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About the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

Thumbnail of user cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

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2.9
567 reviews
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