Zara

First time ordering online, will never do again. Attempted to speak to a representative three times to resolve an issue with my order. The two piece linens did not match. I asked if they had lined linen pants, neither rep knew what that meant. I could not get a English speaking representative. Worst experience with a retailer I have ever had. DO NOT PURCHASE ONLINE! You will be frustrated beyond belief. Absolutely TERRIBLE!

Never buy anything from Zara online, this is what you'll get.
These came all bent up and chipped, like somebody stomped on them and still tossed them in a shipping box carelessly. They'll also try to CHARGE YOU for returning anything. It's hard to get a hold of anyone. This company does not care about you or quality.

It has got to be one of the worst customer service experiences I have ever experienced, no body English enough to actually understand and help me with a package they lost. One person hung up on me, another said managers don't talk to people. They just repeat themselves. It's a shame I've been a customer for years never ordering anything again. Not supporting that.

Very bad customer service. I returned a product and received a IN card of Zara from store almost 2 weeks this card is not working. Multiple times I messaged the customer service in chat as well as in WhatsApp twice they changed and updated case numbers. High escalations and high priority case as per them. Yet I didn't get any single call or card replacement. Irresponsible customer service

Purchased an expensive top in the Zara sale. Wore once, washed at 30* as per care instructions, and it shrunk beyond being able to wear it. Neither in store manager or online customer service via WhatsApp would refund me despite having the receipt dated within 2 weeks and the original price tags. Store told me to contact customer service. Customer service told me to contact store. No refund.
This is the 2nd top from there with the same issue.
Definitely should have read the reviews before expecting any resolution for faulty items.

I placed an order online and paid for shipping, my package said delivered but I never arrived at my home, ZARA said to send it correctly and send a photograph (but that was not my address). I communicate again with ZARA and they send me an email saying that it is a single exception since they delivered the package satisfactorily, when obviously they didn't do it that was not my house! They made me feel like I stole something, terrible service.

What has happened to Zara?

Queues at changing rooms and tills in 3 central London stores (near Bond Street, Oxford Street, High Street Kensington) I visited today Wednesday and yesterday Tuesday. Stores not overly busy. Staff seem to be on a go slow and don't seem overly happy.
They don't care about customer service. They wouldnt give a credit note for an expired £50 voucher that I found in my home today. I misplaced it a year ago. I've shipped at Zara and Zara home for many years but don't think I'll shop there again.

I purchased a swimsuit at Zara's Disney Springs location in Orlando on 5/27/23. After wearing the swimsuit once it faded. I did not realize that the swimsuit was defective until I was back at home in North Carolina. There is no Zara retail store close to me so I called the company on 5/31/23 to let them know what happened with the swimsuit [I had to call two times to get an answer] I received an email on 6/14/23 stating that they regret they cannot help me since this was a store purchase and only a store manager can accommodate or deny my request. So basically I have to drive 10 hours or pay to fly to the nearest Zara to get my money back or do an exchange. This is totally ridiculous. Needless to say I will not be going back to Zara.

Well, it's a pretty good mass market store. If you need to buy something for your outfit and if you want to look fresh and modern, then you can come over this store and find something up to your taste.
For sure, the quality/price ratio of sold apparel here is on a good level, I mean you won't have a feeling that you overpaid. That's why I respect such mass market stores and this one as well.

If you are going to shop at Zara, do it in person. Every online order I've placed has encountered major issues and delays, resulting in huge headaches. Their customer service is AWFUL and give you the same lines over and over without offering any actual support or helpful information. It's been 16 days and I still don't have my most recent order -- and I don't even know where it is. The tracking on it stopped updating last week. No answers from Zara.

I bought a pair of $48 slacks at full price. The gold buttons on the pockets fell off after wearing then for 3 hours. The store at La Cantera San Antonio Texas gave me a ton of excuses as to why they would not allow me to return the defective garment. They sent me over to the customer service number which was an absolute joke. I advise everyone to stay clear of shopping at the Zara. It is such a scam shop at stores that stand behind their products 100% of the time, I am so disappointed in Zara. I cannot tell you how much I wish I would've never walked through that front door.

Faulty product fell apart after a month. Reached out to Zara. Every time they asked for a picture, more information (never in one go; I'd provide them something and they wanted an additional detail). After all that now they want me to send them the product to issue a refund. So, 2 hours later for a $30 kids jacket - this has been the worst customer experience. This company is truly atrocious.

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Zara's clothes are not great. They're often poor quality, but hey...you get what you pay for. I've bought things from their store in the past, but have always tried things on in the store. This last time, I placed an online order. Not only did the order arrive almost a week late, but then I didn't have time to return it. Zara states that you get 30 days from the 'shipping date'. That's the WORST company policy. When you call, you speak to someone in a foreign country and you can't speak to a manager. They do not allow for store credit. Now, I'm stuck with clothing that I won't wear. Needless to say, I will NEVER shop at Zara again.

I love the look on me and how the xlarge fits me. Great material and very comfortable. It's not too small and the shorts fit just right.

I ordered a dress from Zara that arrived without a belt that should have been part of it. The dress did not fit so I returned it immediately with a note saying it was too large and arrived without the belt. They say I have worn the dress, which I have NOT, and that I should have contacted customer service to let them know there was no belt. Nowhere does it give instructions as to what to do when item arrives missing parts! Returning it promptly with a note of explanation should be enough! Called three times, one of which I was hung up on. Others say they will pass it along…then get the email saying no refund. This is ridiculous and I will never order from Zara again! Buyer beware!

My turn in line she clearly didn't want to me at work Blk women with Tattoos all over her body and Noise piercing on the right side of nose. Motioned me to step up. I told her I'm not familiar with that type service. When she was done with my transation I told her to have a nice day and she completely ignored me. Just rude

WARNING***If you need to make a return don't expect it to go quickly. The reality is they don't want your return. They want your money and if you return the bag too. They don't refund you for that. I asked to speak to the manager because one associate was tell the customer about his life goals while there were 8 people in line. Then the gentleman was shuffling hangers and sorting the returned merch. Supervisor stated, "that's his job", I said "isn't assisting his customers top priority" and he said "nope, he's doing his job". No mater how many customers are waiting in line to make returns. Sadly they're more concerned about your money than there service!

Zara overall has good quality clothes but what's good Clothes without a good experience. I have been to Zara multiple times and have dealt with rude cashiers. I do not believe this is to the standard that it should be. The experience today was at the Zara in Sandton city cashier till 2. Very disappointed

My daughter bought a dress online, it came with a stain on it. The same day she received it she requested a refund. We sent back the dress and they refused to give us a refund, claiming that the dress was worn. But the dress was not worn and we requested a refund the same day we got it. Bad and awful customer service. I hope they go bankrupt. I don't advise anyone to buy from zara

Love all my new Zara items!
Fit perfectly!
What a wonderful way to shop with such a successful outcome!

I purchased a dress from Zara online. I returned the item as I found it too small. I did open the package but never tried the dress and packed it back into original paper packaging. Two weeks later received an email that they will not refund me as the dress has signed of using. Impossible as I never even tried it on. Contacted Customer Service via WhatsApp as they do not have contact line. The customer service was highly unprofessional as they were ignoring me when asked for reports from our conversation and pictures of labels confirms that it was the dress which I have send to them. Also, they didn't want to provide the name of the person I was talk with. They send me random picture of the dress with black stain. It is not proving that I made the stain which I didn't as I didn't even wore it. It could be damaged in the warehouse or during the delivery. Now they are sending me only automatic messages how sorry they are but they won't refund me for the dress. They claims that they send it back but didn't want to provide the tracking number etc. now they sending me damaged dress without the refund. Highly DO NOT Recommend buying anything with Zara. They just causing the problems, customer service doesn't exist at all. There is no contact line that you can speak with real person. They just send automatic replies. AVOID ZARA!

I placed an order using the Zara app and I decided to go with "pick up point" delivery. When you use the app, you enter your zipcode and the app gives you the nearest locations that you are able to pick up. Well I did that, waited for my order to get delivered to the pick up point. On the delivery day, as I tracked it through Fedex, it shows "invalid address/recipient moved" thus unable to deliver. I contacted Zara customer service right away but "Mary" the rep just flat out refused to help me solve the issue. She said I can get my refund but I won't be able get a replacement because one of the item was on sale. She told me I can try calling Fedex myself to see if they can change the address otherwise there's nothing she can do to help me with my order as per "policy." Just pure disregard for customer satisfaction. Mind you, this address was the one that they gave me as an option, on the app. This company does not take responsibility or accountability on their part when issues like this arise. After all the back and forth with 3 different reps, no this no that, I just accepted my refund.

In store, customer service is also very lacking. It's very rare to see an employee that's nice and approachable. That is why I preferred online shopping but not after this incident. I'm really disgusted by how much value they have for their customers.